Hotels near Mermaid Waters, Surfers Paradise

We booked The Langham on the Gold Coast for our honeymoon. It is a nice hotel but I can honestly say it is not worth the over $550 per night we paid. I’ve listed positives and negatives below: Positives: - there was a nice note and small chocolate slice in the room wishing us a lovely honeymoon - Staff are very friendly/welcoming - Ocean view was amazing from the hotel room - facilities - gymnasium was fully equipped with a view of the ocean/beach - Bathtub was lovely - Easy access to the beach Negatives: - There were stains on the sheets. When we arrived I noticed two stains in separate places on the sheets (note: they were dry stains). I went down to reception and they said they’d send housekeeping up to change the sheets. As advised, a woman arrived to change the sheets. Unfortunately, I didn’t check the new sheets and there were stains on those as well. I went back down to reception and they said they’d send a supervisor up again to look at the sheets. Two staff came to the room, apologised and changed the sheets again (this time I checked). The hotel gave us a bottle of wine, some lip balm and pillow spray which was a nice gesture as an apology, however, multiple stained sheets for what is meant to be a 5 star hotel is very disappointing. - The pre-authorisation amount (hold) when checking in is $200 a day, so $1,000 for a 5 night stay. This is ridiculously high. I don’t know why they hold that much considering most hotels, even 5 star hotels I’ve stayed in, hold $100-200 for a stay. On a positive note it did come back into my account straight away at check-out

Good location, low level is not that good, higher floor and facing ocean would be better.

From the moment I arrived they tried to accommodate me as I was early. I was given a refreshing drink and my luggage was stored while my room was being readied. I had some food and drinks at the bar. The staff were lovely and remembered me the next day! I was given keys to the outdoor facilities so was able to use the pool and spa if I wanted. They txt when the room was ready. It was an end room which overlooked the water and ocean. It was beautifully presented and the toiletries were a good size and smelt lovely. I loved the upgrades they had done to the hotel as I have stayed there previously. I ordered dinner from the in room dining, but the internet service was very slow so I had to go to reception to order. The servings were great and the food was delicious. My reservation included breakfast which was plentiful and fresh. I really enjoyed my stay, which was over too quickly!

We loved the location of this hotel. Close enough to the main strip to enjoy everything Surfers Paradise has to offer, but far enough away to avoid the constant noise, crowds, and parking chaos. The main area was extremely busy, so we quickly discovered that e-bikes were the best way to get around. Surfers Paradise itself was great: lively atmosphere, plenty of activity, shops open late, great food options, and lots of buskers. We booked a two-bedroom apartment with a sea view, and it absolutely delivered in terms of view and location. The hotel facilities were excellent — indoor and outdoor pools, spa, sauna, steam room, gym, and tennis courts. Our teenagers especially enjoyed making the most of all these amenities. However, there were some significant issues that impacted our stay. We were in apartment 26B and had no air-conditioning for the entire six-day stay, which was very difficult given it was summer. We also didn’t realise that reception is only staffed for limited hours. When we called early in the day and again around 4pm, no one was available. We eventually managed to speak to someone on day two or three, and the hotel manager came to assist, but unfortunately there was little he could do. We were told the compressor was likely failing, meaning the air-conditioning could not be used at all. It was frustrating to be sold a five-night stay knowing the apartment was not in full working order. Cleanliness was another concern. The floors throughout the apartment were sticky and grimy, with the kitchen floor feeling particularly oily and unclean. One of our sons found the couch sticky to the touch, and there was hair present in the bathroom which was disappointing. While we genuinely loved the hotel, its grounds, and its facilities, there is clear room for improvement in both cleanliness standards and customer service. Additionally, we encountered an unpleasant interaction with a long-term resident who complained about our children playing in the pool with a small rubber ball, claiming it was against the rules, despite other children—including her own—jumping into the pool. Given it was the school holidays and many families were using the facilities appropriately, the complaint felt unreasonable. It was also mentioned to us that lower-floor residents occasionally complain about noise from pool users, which may be an ongoing issue when short-term stays are accommodated. Overall, the property has great potential, but improvements in maintenance, cleanliness, and guest communication would significantly enhance the experience.

Terrific place to stay with a family of 4. Great view of the beach, watching sun rises each morning & hear the waves hit the shores each time. What a pleasant place to be.. Definitely will be back again in future.

We loved staying at Novotel, especially location-wise, it's 5 to 8 minutes walk to surfers paradise. Balcony and views from it are amazing, pics for ref. Tram is a 5 minute walk. All great restaurants within 5 minutes. Hoping to stay again in future!!!! Oh and yes heated pool and spa were added bonus including fitness room- free for hotel guests of course.

Everything was top notch. The apartment is gorgeous, I loved everything, especially the view from the window - it's love 😍

The location is perfect and centrally located in the heart of shopping centres, walking distance to the beach and night life. Great rooms on the 22nd floor. The beds are very comfortable, and the room is spacious for up to 3/4 people. The downside for us was that the staff at the reception told us that there wasn't a restaurant located in the hotel when we enquired while checking in, so we went out to look for something to eat after we checked in to the hotel, only to get back to find a brochure in our room advertising a Cafe conveniently located in the hotel for guests. I highly recommend that the staff need to be informed of any changes in the hotel so that they are able to provide accurate information about the hotel to the guests. The check-in and check-out process was great, made conveniently for guests and staff, there's no long cues at the reception👍🏾 We'll definitely be returning.

We didn't expect our stay to be in such a wonderful setting. With tennis court, fantastic pools area with gym etc. we were on the 2nd floor with Riverview WOW. THE resort is totally central to all. Also the cost factor unbelievable not your normal Surfer Paradise $$$$$. Totally recommend

Surfers Beach Holiday Apartments was a great place to stay for our family. The management was helpful. Rooms were of a good size. The location is quiet. It is a easy walk to catch the G:tram. This makes getting to Surfers Paradise or other locations easy. Riding the G is also much cheaper and easier than trying to find parking for the car. While we were there, there were few people using the pool. Our grandkids had a great time... and mostly had the pool to themselves. I didn't realize there wasn't an elevator.(My fault for not checking.) Being on the third floor normally wouldn't have been an issue. Because of health issues for one of our family members, it would have been easier if we had been on a lower floor. If I had contacted the management when booking they said they would have tried to give us a lower floor. It's a great place and I highly recommend it.