The Aquapark Hotel & Villas provides a great place for travelers to relax after a busy day. The Aquapark Hotel & Villas is an ideal choice for travelers who want to take in the sights and sounds of Yerevan. The hotel is only 2km from Almast Railway Station and 19km from Zvartnots International Airport, giving guests a number of convenient transportation options. There's plenty to do nearby, with Statue of Tigran The Great, Hayk Nahapet Statue and Chapels of Avan all within a short distance. After a long day of sightseeing, guests can retire to the comfort of the hotel. This Yerevan hotel offers parking on site.
"Pros: good breakfasts, a swimming pool, and access to the water park.
Cons: there's nothing around the hotel except the water park; no shops. You have to take a taxi to Yerevan city center.
The biggest disappointment was the behavior of the guys at the reception. We arrived in the morning, and they wouldn't check us in, even though our room was free and ready. They asked for double the room rate to check us in just four hours early, which we refused. After that, they allowed us to wait on a torn leather sofa in the hallway. My child and I, after an overnight flight, slept on this sofa with people walking past us. Some guests even brought us water because the hotel staff didn't offer any. They also didn't suggest we wait on a sun lounger by the pool, or leave our luggage at reception, nor did they offer us breakfast, even though we were willing to pay for it. After several hours of waiting in the hallway, we were checked into room 112, which was in terrible condition (peeling paint on the walls, dirt, torn sheets). After I said that the room was unfit for habitation, they suggested we go to another hotel. I have never encountered such an attitude in any country, and I've visited many. Two hours later, a woman came and offered to move us to the adjacent room, which was in normal condition, meaning those guys deliberately gave us a dilapidated room even though a perfectly fine one next door was available. The situation repeated itself on our check-out day. The guy at reception told us we couldn't relax on a sun lounger by the pool after checking out of our room; we had to leave the hotel immediately, regardless of the fact that our flight was in the evening and there's nothing near the hotel. My son and I stayed by the pool for a bit, after which I had to listen to this guy's complaints for a long time.
Either the staff are untrained and lack any education in the hospitality industry, or this is the hotel owner's policy."