Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Jan 19, 2022
Guest UserI love this hotel nestled in the heart of Old Montréal and Old Port. I had a great room with a wonderful corner view of Old Montréal, it’s rooftops, the Grande Roue and the little cafes and boutiques below. Room is very comfortable. I love the long modern working desk, the comfy lounge chair, plush bedding and above all the spa multi jet shower… Because of pandemic restrictions most of the amenities of the hotel were not accessible. The hotel has such a nice lounge and bar area but I couldn’t go there. The gym was also off limits. There is an outdoor courtyard that was advertised as open even in the winter with fire pits but it wasn’t accessible during my stay.
My only complaint would be that my room was drafty but I also stayed on one of the coldest weekends of the year and I could adjust the heat in the room. I asked for a throw blanket to cuddle in while reading in the lounge chair. They brought me the cuddliest faux fur blanket, I was almost thankful for the draft. Can’t wait for my next opportunity to stay here.
In my opinion, this hotel is more geared towards adults (solo/business/couples/adult getaways) rather than families with young children. It has a high-end, modern, chic vibe. However, I’m quite sure they would accommodate children too.
Photos don’t do the view justice. They were taken during a snow storm with poor visibility. Under normal conditions, was really nice and at night, so beautiful with all the lights and illuminated Grande Roue.
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Price per night from:MXN6,711
Posted on Nov 5, 2023|Luxury King Room
Montag19Our stay was perfect! Checkin was seamless. The staff was extremely kind and helpful! The room was clean and exactly as pictured. The electronic features of the room were an added bonus (motion sensor lighting and electronic blinds/curtains, sensor and heated toilet). The location was amazing and so close to everything. The concierge helped us find a fun speakeasy within walking distance and checked in with us afterwards. Best weekend trip in a long time!
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Price per night from:MXN5,155
Posted on Dec 16, 2025
Guest User
Very happy with my stay at this hotel. Would highly recommend and will come back to stay.
Excellent location- conveniently located central downtown and walking distance to a lot of places. Within 10min walk to Crew Cafe, Complexe Desjardins, Underground City, Eatons, Notre Dame Basilica and many great restaurants such as Monarque.
Amenities- great! The gym had decent equipment, there is an outdoor heated pool and a sauna. Lobby has a cafe and there is a restaurant and bar in building as well.
Valet parking (in and out privilege) $48/night or self parking $35/night in same building. And a grocery store “Avril” just outside the hotel.
Room- very clean and spacious! Modern design, includes slippers, very comfortable mattress with foam pillows. There is a mini bar fridge, electric kettle and a coffee machine. There is also a water dispenser in the hallway to refill your water bottles.
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Price per night from:MXN5,336
Posted on Aug 28, 2025|Junior Suite
Guest User
Cleanliness and service were just average. However, the location is excellent; the ambiance was elegant, and the food was good. Its proximity to the subway makes transportation incredibly convenient. The surrounding area is well-equipped with amenities, offers a huge selection of fantastic dining options, and is also close to several universities and art schools.
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Price per night from:MXN4,222
Posted on Sep 6, 2025
Anonymous User
enjoyed my stay. due to delay in flight, i arrived in the hotel 10 in the night. check in was fast n smooth.
room was great and clean.
Ac is noisy with the fan motor, but it guess it is how all the ac in canada hotels are. and the table with the charger is also noisy.
other than that it was good.
convenient from airport, bus 747 stops opposite the hotel. saint catherine shopping street is just behind
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Price per night from:MXN4,463
Posted on Jun 17, 2025
Guest User
The room was clean and the location was excellent. I will choose this hotel next time. The front desk and downstairs security service were very good and very professional. I was impressed.
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Price per night from:MXN4,587
Posted on Sep 9, 2025
Matt88
My sister and I just finished visiting my son in Toronto and we decided to visit Montreal. We booked 2 rooms.
We had a terrible experience at Royal York Fairmont . We got kicked out from the lobby lounge by Karen over there for voicing our concern for the service being slow.
For we had absolutely low expectations for QE. When we checked in there were 3 staff at the counter. 2 of them were engaged in their friendly conversation and one of them stepped up to help us. I thought that was totally unprofessional for the staff chatting among themselves in front of guests.
Rooms are basic and clean. The location is central. The staff has showed no warmth and attention. In Asia a hotel of this level will greet u warmly and the better one will remember your name.
Services at restaurants in Montreal are top notch. We visited some with long history and the staff took pride to explain to us the history. It is a shame Fairmont has some of best historic buildings in Canada and the staff showed no interest to highlight the history of the buildings.
I travelled a lot for me to earn a diamond member here. I will avoid staying at Fairmont and any of their member hotels from now on.
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Price per night from:MXN5,705
Posted on Jan 2, 2026
Guest User
Service at concierge was excellent. This lady at the breakfast, her name Mayra, should change her job. No customer care at all. She gave us attitude when we checked in to access the breakfast room. In fact we did not go back for the rest of the 3 days. Also, They missed a day to clean out room and to change our towels due to new year eve rush. Lastly, The 5-10 minutes waiting for an elevator every time it is something they need to resolve.
Location is excellent but they should improve in the restorations and modernization of the floors and rooms. Wall paper coming off, in the corridors, paint peeling off in the shower. It looks very sloppy. For CAD$350 per night I would have aspected something better.
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Price per night from:MXN3,659
Posted on Feb 9, 2026
Guest User
Loved our stay here, yeah it's a bit dated but the bed was comfortable, the shower was brilliant and the room/suite was huge with everything you could need. All the staff on the front desk were friendly, helpful and very knowledgeable (they foresaw our delayed suitcase would come the day after we were told). Breakfast was good with a nice selection and the location is great for the airport bus, old town and downtown. Would definitely stay here again, hopefully when it's a bit warmer 🥶
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Price per night from:MXN2,375
Posted on Mar 31, 2026
Guest User
The Le Nouvel Hotel was conveniently located, however during our stay we booked 5 rooms, somewhat clean (I did find a long piece of hair in the bathroom that didn’t belong to me), staff friendly and accommodating. However, the hotel was going through renovations without notice, front entrance was blocked so you had to use the rear, load noises at night, restaurant was situated in a conference room with limited signage and no bar. Parking was underneath, confusing and could not accommodate larger vehicles. All in all, there are plenty of other hotels in this area with better facilities and amenities for the price. The hotel should have gave us a discount during arrival due to the unannounced and unexpected hotel renovations. I would not be returning.
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Price per night from:MXN2,238