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The room facilities were good and the service was okay. My main complaint is about the cleanliness – my room wasn't cleaned once during my 4-day stay. Also, there was no kettle in the room, although free drinking water was available in the lobby. It would be fine for a one-night stay, mainly because the location is excellent. It's a ten-minute walk to Queen Street Station and Central Station, and there are plenty of bus stops and an airport bus stop right outside.

I arrived pretty late in the evening but the check-in steps were smooth though. The room is sufficient for one person and the bed sheet and pillow cover was clean. However, the sofa has little stain on it which should be cleaned properly. The bathroom is a bit small. I barely can turn when I show. There is no bottle water provided when I arrived late and a bit thirsty... A bit shocked with a fan (which was on when I entered the room) by the bed for ventilation purpose. Th breakfast is a bit disappointed... the smashed egg was not up to standard...the hash brow was not crispy at all...the mixed berries are as cold as ice and the sausage and bacon were too salty... (in a cold weather I woke up) the food choices were so little... I think provide a banana or yogurt would be much better than the soft hash brown and icy mix berries...

Great location, super close to city centre and very convenient. Staff members are always helpful and super friendly. On my final night there was a storm in Scotland and staff was super helpful with trying to see if they can book me for one extra night just in case if trains don’t run the next day :) really happy with the service. Breakfast has good selection! Room is okay, the AC seemed a bit old and broken but still works, temperature in the room is fine!

Could be better..we wish that the receiptionist have more knowledge on assisting customer regarding Glasgow activities and transport. Other than that everything better than our London stay..affordable stay but complete..just amenities we need to request

There is no kitchen for use available. Also for drinking water you have to request the staff. This should be easily accessible for all in the building i believe. Secondly the waiting area is open for shorter durations only. Along with storage no lock will be provided should be mentioned before handby the website. Without lock the storage is of absolutely no use.

Terrible quality of customer service. Disappointing customer experience. Disorganization and chaos at breakfast and with meal reservations. Requested cleaning requests also did not appear. The only positive point is the location, literally.

The location is super convenient, close to two train stations. Central Station is less than a 10-minute walk, and Queen Street Station is a bit further, about a 12-minute walk. The subway entrance is just a few steps from the hotel. We booked a family room, and it was nice and quiet, perfect for a good rest. The windows don't open, but there's a note saying the air conditioning can keep fresh air circulating. We didn't have breakfast, so I can't comment on that. My only complaint is the bathroom sink. Whenever we used it, a foul smell would come up from the drain. Also, the water pressure was very low, and you couldn't adjust it – it was like a tiny little showerhead, which made washing your face a real chore. The hand soap dispenser was fixed to the wall and looked quite old; there were obvious stains on the bottle from not being cleaned. I have no idea how often the soap inside is changed; perhaps they just top it off when it looks low, leaving the old soap at the bottom. Despite the bathroom issue, I would still consider booking with this brand again in the future.

Room was good but the lobby area full of foreigners shouting their own language I don’t know they are from Somalia or which country , you can’t sit bar area or anywhere in the lobby level. It was a short visit but room was good didn’t get a chance to try the food but next time for sure because I will be very regular visitors because of daughter will be there for her education

Great location. Stayed here before. Staff are friendly but it's really let down in other areas. Our room was filthy. Bed was fresh but the desk was sticky, carpet looked like it hadn't been hoovered in weeks and when I went to plug in my phone beside the bed there was the remains of someone's peperami snack lying on the floor. Bathroom had a brown poo mark on the loo seat (which we cleaned!) And the loo floor was covered in long black hairs. I am platinum blonde and my friend has long dyed red hair... We told reception who offered to comp us breakfast but we had already paid for it so they just took the feedback. We asked for an iron and ironing board, and they were really pitiful appliances. They could do with an upgrade for sure. Oh and during breakfast the coffee machine was fully broken and was being taken apart...

Much more basic than expected. Bed was made up of two singles which barely stayed together through the night. Tea and coffee facilities were poor as were the toiletries. Not worth the price at all. Breakfast at £14 per head was totally overpriced. Food was luke warm and very bland. Will not be back.