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Checking in was decent, we had to wait 20 minutes for the room to be ready and to be fair it was new year's eve on Dec 31st so can't complain. The room is modern and upscale with a touch of traditional Indonesian heritage design. What I love most is the bed and bathroom..especially the rain shower plus the water pressure is perfect. We also received complementary cocholate as well to celebrate new year. Lastly breakfast menu was good, they served western and Indo menus, pastries and desserts. Overall was excellent.

We are extend another 3 nights due our first 3 nights was satisfied and wonderful. But there is some minor issues this time, we are request for a room no 26 at 15/16 floor so we could have a better pool view but FOA George lying about room no 26 below 20 floor are all twin bed none are king bed, I didn't expect a renowed hotel would lying to the guests just because don't want to bother to help. He is too naive for thinking we are first time staying at hotel, we then ask another staff and bingo get the king bed room at 18 floor and she confirm all room number 26 for all floor are king bed. But overall we are very enjoying our stay, just a pity there is some staff ruin hotel hard build reputation. F&B staffs is the best, we order room service and the foods really delicious and not pricey. Next time we would happy to stay here again,

I’ve stayed at this hotel several times over the past month, and unfortunately, I’ve noticed a decline in both cleanliness and service. The gym and pool areas need urgent attention, as there were multiple small cockroaches present, which is unacceptable for facilities that should prioritize hygiene and guest comfort. In addition, service quality has dropped—there was no visible security during check-in, and the concierge service was noticeably less attentive than before. I hope management takes this feedback seriously and makes the necessary improvements.

The service was friendly and satisfying. However, it's a shame that the location is right on the main road, and the sound of vehicles from outside is very audible and quite disruptive to sleep.

Stayed here 4 nights and paid about 767 AED total, which is actually very good value for Jakarta. The main reason I chose this hotel was its direct connection to Mal Ciputra Jakarta, which turned out to be extremely convenient. 👍 What Was Good Staff effort The staff were genuinely helpful and polite. When problems happened with the room, they assisted with luggage and helped move me twice without much resistance. They also later tried to make up for the experience by offering an executive dinner at the lounge on the 17th floor, which I appreciated. Gym Surprisingly good for a hotel gym. It’s well equipped and spacious, easily one of the better hotel gyms I’ve seen. Breakfast buffet Breakfast was solid with good variety. No complaints there. Location & mall access This is honestly 75% of the reason to book this hotel. Being directly connected to the mall is extremely convenient for food, shopping and avoiding Jakarta traffic. ⚠️ Where Things Went Wrong Room issues and multiple changes I had to change rooms twice. • First time was around 2 AM after arrival because the shower wasn’t working and the bathroom felt quite dilapidated. • The next morning I had to move again because the AC wouldn’t go below 23°C, which made the room uncomfortable. The third room they gave me was more modern and functional, although slightly smaller. At least the bathroom and AC worked properly. Food quality: This was probably the biggest disappointment. One evening in the lobby I ordered chicken spring rolls and whiskey, and unfortunately bit into a bone inside the spring roll, which was not a pleasant experience at all. The staff removed the dish from the bill and offered a fruit plate, but it still left a bad impression. The à la carte food was also underwhelming. I ordered a pepperoni pizza and fries for around 354,530 IDR, and the pizza honestly tasted like a frozen pizza that had been microwaved rather than freshly cooked. Room service was similarly average. 🚧 Facilities The swimming pool was under construction, so I didn’t get to try it. Final Thoughts Overall I’d say 3 to 3.5 stars. The location, gym, and staff effort were good, but the room issues and disappointing food quality brought the experience down. Would I stay again? Possibly for the location and mall access, but I would definitely skip ordering food at the hotel next time.

This is my second stay at Artotel Casa Kuningan, and no doubt the location of the hotel and hotel breakfast remains the main advantages of this hotel if you're looking for a place to explore Kemang/Kuningan/or even to Grand Indonesia less traffic jam from this hotel. However, during this booking, what fell short was the service that rendered us speechless. We arrive at the hotel early at 10:00a.m. as we took an early flight, well aware that the hotel check-in is only at 14:00p.m. Hence, we registered our names and confirm our booking and was told that the room will be ready by 14:00p.m. So we left our luggages and went to have lunch and shopping at the malls. We reached back at 15:00p.m. and saw a different atmosphere at the reception. There seemed to be a lot of people waiting for their rooms, so since I have already registered earlier at 10a.m., I kindly ask the receptionist if my room is already check. They say wait awhile, will check. And seeing the faces of the other guests waiting at the lobby, I felt something was definitely off. And I waited until 15:20p.m. with no updates given from the staff with regards to the status of my check in, they all seemed frantic at their computers. Finally at 15:30p.m., I got the keys to my room but with no explanation on why was there this delay, 1hr30mins after the supposed check in timing and moreover, 5 hours after I have registered my name for my check in process. To note, there was a wedding reception in the hotel on that day. This may have made the check in process much delayed, but not valid for guests to be treated this way as the wedding reception date should have been known well before and hotel management should have planned the manpower resources accordingly. Additionally, the comfort of my stay was much interrupted too, as this time I was put to a room at level 3. Loud noises from the night bar could be heard very clearly from our rooms and it continued to midnight. Not only music noise, we can hear ladies heels stomping from above and this loud stomping made it worse to our inability to have a comfortable rest at night. Something needs to be solved with regards to the noise pollution heard from level 3 rooms. I have a video that could here the loud stomping from our rooms, but could not upload here. In short, avoid level 3, and their service can be better to uphold the standard since they first opened. Hotel breakfast remains amazing with a nice pool and yakult/juices.

Strategic location i would say, EXTRA plus point cus atrium mall is just right next to the hotel!! Exceptional service!! The staff was incredibly friendly & attentive, making us feel right at home. Everyone went out of their way to ensure we had a great stay! But... - Aircon isnt fully functional - Unpleasant bathroom odour & stainy sink. - Dirty sofa, that has been through ”adultery business” and has not been cleaned. - The bed linen & towels didnt feel fresh & the room itself looks like it hasnt been refurbished in a loooong time. - Doesnt offer in-room iron

This hotel offers satisfactory facilities and service for its price. All the staff were friendly and helped us find a quiet room that met our request. The food was about average, and the taste was decent.

My room booking was not available. There was only smoking room which I declined. I had to pay to upgrade the room to get a non smoking room. Not a pleasant experience. Cleanliness needs to be improved, some light switches were not functioning. The room was noisy from the traffic outside . Lobby is terrible, not like a lobby area at all.