Genteng Hotels with Pools

Everything about the hotel was great. I especially want to give a shout-out to Knot from the hotel lobby! His service was incredibly attentive; he helped with our luggage the whole time and was so patient and gentle. A big thumbs up to him! The pool was beautiful, and the bed in the room was so soft that I had a wonderful night's sleep.

This is always our preferred hotel whenever we visit Surabaya. We love the unique jungle-like atmosphere in the middle of the city—it feels peaceful, relaxing, and is a wonderful escape from the busy surroundings. The location is excellent, with easy access to many places. Although the hotel is a little older and some areas could be better maintained, it still has its own charm that keeps us coming back. For us, the relaxing ambience is what makes this hotel special, and we always enjoy staying here.

The service was truly exceptional. Staff always opened doors for us and helped with our luggage. The environment was great, and the location was super convenient. There's a mall right across the street, and it's a very central spot, so getting anywhere is quick. The room was clean, tidy, and spacious, and the facilities were complete. Overall, I was very satisfied and had a comfortable and pleasant stay.

Everything is amazing, there is nothing lacking, cleanliness, ok, delicious food, really good facilities, recommended

Very good hotel. The service and staff are some of the best i have seen so far. The taste of the food included in the breakfast is very good to. Rooms are clean and the housekeeping doesnt mess with your stuff when your not there. The only stuff i can think of this hotel could improve on is stuff others mentioned before already: Very loud traffic,some of the drivers think they are valentino rossi.. so some more soundproofing would be recommended. The airconditioning is ok in deluxe premiere and higher rooms,i booked a deluxe double wich ment me and my girl were being cooked alive but the staff upgraded our room to deluxe premiere for free wich was absolutely very nice of them. The water pressure is ok but could be a little higher. And the food despite tasting very good is being held warm on electri hotplates but they need to set these to a higher temperature for some of the food so that its still warm after it has left the kitchen. Final verdict: 4.5 stars out of 5 and would recommend this hotel to others but as foreigner who struggles with indonesian temperatures i recommend you book a deluxe premiere or better room.

Before I review I want to say all the staff were kind friendly and very helpful. If this review was about the staff you would have 100%. My problem is with the fabric of the hotel. It is dirty , shabby and living in the past. The first entertainment hotel in the city. Looking at it it was probably the last time it was refurbished. I feel that the staff put on a brave face and they are professional in their duties. Entering my room the sheets were grey had holes and stained. If you use an external laundry and hire your linen someone needs to change your contract!! Grey is not white. The walls are covered in hardboard and are dirty. Shower and toilet ok. Fire door did not self close. Hole in the wall where the self closer keeps hitting it. If this is a four star hotel it’s the staff who are keeping it there, a review though in my opinion would drop you to two stars at the best!! The owners need to reinvest!!

A very large room with a comfortable bed Not too far from the Railway Station.