Genteng Hotels with Pools

Everything about the hotel was great. I especially want to give a shout-out to Knot from the hotel lobby! His service was incredibly attentive; he helped with our luggage the whole time and was so patient and gentle. A big thumbs up to him! The pool was beautiful, and the bed in the room was so soft that I had a wonderful night's sleep.

An affordable stay at Riverview Hotel. There was lots of choice for breakfast and some alcoholic drinks available upstairs. They also had evening singers. The rooftop pool is cold but clean with lovely city views. The rooms are clean with 2 bottles of water provided each morning. There was supposed to be shampoo provided but the bottle was empty and they did not refill this for the duration of my stay. Be prepared for lots of families and loud children splashing in the pool - it is a popular staycation spot.

The room was quite clean and tidy with no hygiene issues. The location was decent, convenient for getting around. The service was excellent; they even asked what you'd like to drink at the restaurant during breakfast. The gym was conveniently located nearby.

We enjoy our stay here. The staff was so friendly and helpful. The food for breakfast is variety and delicious. The location is strategic, near the mall and hot spot around surabaya. Would absolutely recommend this hotel.

Before I review I want to say all the staff were kind friendly and very helpful. If this review was about the staff you would have 100%. My problem is with the fabric of the hotel. It is dirty , shabby and living in the past. The first entertainment hotel in the city. Looking at it it was probably the last time it was refurbished. I feel that the staff put on a brave face and they are professional in their duties. Entering my room the sheets were grey had holes and stained. If you use an external laundry and hire your linen someone needs to change your contract!! Grey is not white. The walls are covered in hardboard and are dirty. Shower and toilet ok. Fire door did not self close. Hole in the wall where the self closer keeps hitting it. If this is a four star hotel it’s the staff who are keeping it there, a review though in my opinion would drop you to two stars at the best!! The owners need to reinvest!!

The hotel is really nice, but there is a lot of rubbish near the parking lot.