Genteng Hotels with Gym

My stay at MORAZEN Surabaya was overall very satisfying. For a 4-star hotel, I think it's excellent. The room was comfortable, clean, well-equipped, and the staff service was good. The hotel's ambiance felt modern and quite premium. However, there was one drawback that I found quite bothersome: the guest elevators. As far as I know, there are only two elevators available for guests, so almost every time I wanted to go up or down, I had to wait in line for quite a long time. I even waited for an elevator for about 20 minutes once. I believe this needs attention from the management as it significantly impacts guest comfort, especially when the hotel is busy. Aside from the elevator issue, MORAZEN Surabaya is overall a very good and comfortable 4-star hotel to stay in. Hopefully, in the future, there will be a solution for the elevator queue problem to make the stay experience even better.

This is an excellent hotel. If you walk straight out, past Pizza Hut and over a footbridge, you'll reach the city's largest shopping mall. The mall is huge and has everything you could need. The hotel facilities are very good and clean, and the breakfast on the first floor is rich and delicious. If you want to stay in the city center, this is a great choice.

Friendly and helpful staff. Free early check-in (12h instead of 14h). Clean and big room with huge and confortable queen size bed. Silent AC. Big TV, mini fridge, kettle and hair-dryer available. Nice swimming pool + good sauna and gym. Very good breakfast with turkish coffee ! I highly recommend this hotel !

We enjoy our stay here. The staff was so friendly and helpful. The food for breakfast is variety and delicious. The location is strategic, near the mall and hot spot around surabaya. Would absolutely recommend this hotel.

Overall, it was okay. There were a few significant issues though, like the toilet water overflowing, and the bathtub in my son's room wouldn't drain, but a call to customer service sorted it out immediately. The breakfast lacked variety; the porridge, rawon, fried rice, and omelette were all just average in taste. The omelette was almost like a dry rolled egg pancake, when usually they're still creamy and moist inside; yesterday's was dry. Hopefully, there will be improvements in the future.

This hotel room is good, but some of it is not it. sometimes you get a room where the air conditioner is cold, sometimes not. the wastafel here is also clogged. but he plus part is the water dispenser you can drink whenever you thirsty without thinking of buying more. overall, this hotel is good buttry to ge yourself in lower level but not floor 1 and avoid getting into room that more than 3 (example: 204, 304) because the wifi ia shitty and youll only get wifi in certain places.