Hakone Hotels with Pools

Our entire stay made for a truly wonderful trip! 😊 From the moment we arrived, we were greeted warmly and received incredibly attentive service. The drinks, amenities, and loungewear were all excellent. Both the indoor and outdoor onsen baths in our room were incredibly relaxing! We also enjoyed the heated pool and steam sauna. I highly recommend checking in early to fully enjoy your hotel stay! I was especially happy that the breakfast had such a wide variety at the salad bar! We'd love to visit again! Thank you very much! 🙇‍♀️

When checking in, the hotel will explain the tourist route of Hakone. It's a no-brainer to check in and just follow the map provided by the hotel. The service exceeded my expectations. I felt like a princess returning home during my stay. I thought this was the standard Japanese service. But later I stayed in other hotels and found that the service of Gora Kadan is far better than other hotels of the same price. The room is a bit old and the shower is also very old, but it is cleaned quite well.

During our recent stay at Yumoto Fujiya Hotel, we found the location to be very convenient, making it easy to explore the beautiful surroundings of Hakone. The room we stayed in was clean and well-maintained, which contributed positively to our overall comfort. While most of the staff were generally polite, we felt that there was room for improvement in terms of warmth and friendliness, particularly from the reception staff. We appreciated the exceptional welcome from the doorman, who was genuinely friendly and made a positive first impression. One area that needs attention is the breakfast. We noticed a lack of variety, as nearly 90% of the items remained the same throughout our stay. It would be great to see more changes in the menu to enhance the dining experience. We had a disappointing experience at the hotel's Japanese restaurant “Night Snacks (Pub)”. The lady server displayed a lack of warmth and friendliness and did not engage with us during our meals. Totally no smile on her face. It was disheartening to see her provide a more attentive service to the local Japanese customers, which left us feeling unwelcome.  She should be send for some customer services courses to improve her services especially for a hotel outlet. It’s a total disappointment for tourists to bring back such experience.  However, in stark contrast, the staff at the sashimi counter were outstanding. He greeted us with friendly smiles and made us feel acknowledged. The sashimi he prepared was exceptional and truly delicious, earning high praise. Overall, while there were some highlights during our stay, the negative experiences overshadowed the positives. I would rate our overall experience at Yumoto Fujiya Hotel as a 5/10. Given the factors mentioned, I would prefer to explore other hotel options during our next visit to Hakone.

Quiet and beautiful location, approx 20mins walk from Hakone-Yumoto station. There’s a shuttle bus for 200 Yen per trip. Breakfast and dinner included. Meals were fresh and delicious. Service was good, however staff had limited English proficiency as the hotel seemed to be catered to Japanese. Overall we enjoyed our stay at Nanpuso :)