Hakone Hotels with Pools

The room is clean and the facilities are excellent. You must choose the double-board package. The breakfast is amazing and the dinner is pretty normal. In addition, this hotel is quite primitive and there will be some noise when you sleep at night.

Our stay at this luxury ryokan was simply magnificent in every aspect: the service, atmosphere, grounds, cleanliness, and the genuine care and attention to detail were all exceptional. From the moment we arrived, we were treated with the utmost reverence and attentiveness, making us feel like honored guests and part of the ryokan family. As Russian guests, we were particularly impressed by the thoughtful arrangements made for our comfort. A Russian-speaking concierge was provided for check-in and orientation, and our waitress had made special preparations to explain the nuances and flavors of each dish in Kaiseki cuisine to us in Russian – a truly considerate touch that greatly enhanced our dining experience. The ryokan's dedication to guest satisfaction extended beyond the expected. When we mentioned visiting a nearby museum (a mere 2-minute drive away), the hotel immediately offered us a complimentary transfer in a Mercedes S-Class. This gesture, like everything else, felt genuinely heartfelt and was provided entirely free of charge. The onsen (hot spring baths) were superb, and our room, along with the overall tranquil and authentic atmosphere, was perfect. This experience has left a profound and lasting impression; you will forever hold a special place in my wife's and my hearts. We would like to extend special and heartfelt thanks to AJARA and ROSA for their outstanding service and remarkable sensitivity to our cultural background and Russian language needs. Your efforts made our stay truly unique and deeply appreciated.

How do I put it? This hotel is a bit of a mixed bag. Pros: The triple room with breakfast and dinner (dinner menus didn't repeat over two nights) was a third cheaper than other places. The hot springs were also good, with four outdoor pools. Cons: The location is inconvenient, right at the highest point in the Hakone-Yumoto area. The shuttle bus runs late in the morning and early in the evening, which doesn't really match most people's itineraries. Taking a taxi is probably the most sensible option, at 900 yen one way, plus a 400 yen surcharge for calling one. Of course, walking down the hill from the hotel to the station without luggage isn't too strenuous, taking about 20 minutes. As for facilities, there's no complimentary bottled water in the room, and no washing machine. And the service... after dinner, a waiter accidentally spilled a bowl of soup all over my pants while clearing the table. They handed me a dry towel, and that was pretty much it. No further apologies or assistance.

The dinner and breakfast were great, and the hotel staff were friendly and helpful. At first, we got lost while finding the entrance, but a helpful staff member made an effort to lead us all the way to the reception area. The rooms are big and spacious but a little warmer than expected for my wife. It is just nice for me during autumn. The room we had was in a corner, and it had a great view!