Luxury Hotels in Hakone

"THIS WILL BE MY TOP 1 BEST HOTEL. I will definitely come back this hotel again. Loved the place, loved the room, the view, the experience. A friendly and lovely staff upgrade our room, and we had the BEST experience there. I will always appreciate the hospitality and experience there. We had great breakfast there, and we joined for the driving experience and speedway museum. LOVED IT!"

"This time, I booked a hotel on Trip.com without any prior research, and I wasn't disappointed when I arrived. I opted for the 'one night, one meal' package, but in retrospect, 'one night, two meals' might have been more convenient. Getting there was easy, with convenient bus stops at Kowakien and Tenyu stations. The surroundings are lovely, and the cleanliness was up to par. The room even has a bathtub for a natural hot spring bath! It's real hot spring water, and they only charged a few dollars for two uses, which is very reasonable. Overall, I'm extremely satisfied."

"Service: All staff members were incredibly nice and welcoming! Thank you for your hospitality 🫶 Facilities: The private rock onsen in the room was spacious and beautiful, and the hot spring bath even had certifications on display, which was a nice touch. Environment: The grounds are vast and very picturesque, with top-notch landscape design. Food: Both breakfast and dinner were served in our room. The server meticulously arranged everything and explained each dish. The staff even emailed ahead of time to ask about any food allergies, which was very thoughtful. Transportation: There's a shuttle bus service available by reservation. I booked mine via email."

"The ambiance is absolutely wonderful, and the service is excellent. The hot spring baths were incredibly relaxing, especially the outdoor ones. The meals are exquisitely prepared with high-quality ingredients. It's the perfect place to completely unwind and relax within the hotel."

"If you are looking to escape the relentless pace of the city, Hilton Odawara Resort & Spa is an absolute sanctuary. I recently stayed here and left feeling completely recharged. The most striking thing about this resort is the peace and quiet. Nestled between the mountains and the Sagami Bay, it offers a rare opportunity to truly reconnect with nature. Whether you are walking through the lush greenery of the grounds or simply staring out at the ocean, the atmosphere is incredibly grounding."

"A short drive from Lake Yamanaka, we checked into here for the night—mainly because we wanted to explore the area and try the region’s famous Hōtō noodles. We chose a traditional Japanese futon room for the experience. That meant laying out our own beds—slightly clumsy, a bit of trial and error, and a lot of laughing when we realised there’s no “redo” once everything’s set. The weather had a chill to it, so the onsen became the highlight. Stepping into the hot water while the cold air lingered outside—it slowed everything down in a way you don’t realise you need. Nothing extravagant, nothing overly planned. Just the four of us, figuring things out as we went. Looking back, it wasn’t the hotel or even the lake—it was those small, unpolished moments that made the night feel complete."

"Pure perfection in the hills of Hakone ⭐⭐⭐⭐⭐ Indigo Hotel Hakone is simply a beautiful hotel. From the moment you arrive, the design, ambiance, and attention to detail impress; modern elegance that blends seamlessly with nature. Everything is spotless. The cleanliness throughout the property is impeccable, but the real standout is the bed. I mean it is ultra comfortable. I slept better here than I have in months. The perfect firmness, quality linens, just heaven. And the food? Uber delicious. Breakfast and dinner alike were stunning — beautifully presented, full of local flavor, and every bite memorable. The staff are more than helpful! They were warm, attentive, and genuinely caring. They went out of their way to assist with everything from onsen etiquette to transport advice. To top it off, the surrounding is peaceful and serene. Tucked away in the mountains with forest views and fresh air, the perfect escape from Tokyo or Kyoto. Highly recommend. Worth every penny."

"This was my second stay here. My previous visit with my child was so enjoyable that when a friend came to Japan, I brought them here for a night. Throughout our stay, the staff were incredibly kind and thoughtful. Both breakfast and dinner were very satisfying. However, at check-out, one particular staff member's attitude absolutely floored me. 1. For self-check-out, there were three machines. One was free, and there was no queue, so we just went ahead and used it. 2. After checking out, I wanted to inquire about the hotel shuttle and public bus routes and schedules, as we didn't have a car this time. Both manual check-out counters were busy with guests, so I stood behind them, waiting my turn. 3. Suddenly, a staff member came out from the side to guide guests queuing for check-out. She noticed I was inadvertently standing in front of the line she was directing. She gestured for me to move, and I apologized and immediately stepped aside. Then, when she had a moment, I asked her where I should queue to inquire about the hotel bus schedule. For some reason, she seemed extremely annoyed. She spoke to me with a blank expression for a couple of sentences, then realized I didn't speak Japanese, and that she couldn't explain it to me quickly. Our conversation wasn't even finished when she angrily turned and walked away... At first, I thought she was in a hurry to attend to the queuing guests, as it was peak check-out time, and that she'd get back to me. So I waited in a spot where I wouldn't bother her or her line. But then I realized she completely intended to ignore me! I just stood there waiting for her, hahaha. Eventually, I thought, 'This isn't right. Is getting a schedule really this difficult?' She was the only person available to ask, so I went up to her again and asked in English. She froze, looking at me with a surprised expression, perhaps not expecting me to come back after her impolite demeanor. So, she had to patiently, albeit reluctantly, quickly reply to me in English. I asked if she could give me a copy of the schedule. She didn't even say ”please wait a moment.” She just turned directly to the counter, grabbed a schedule, practically slapped it into my hand with a ”Pia!” sound, said absolutely nothing, and then spun around and walked away, hahaha. I even managed to say ”thank you” to her. I was stunned. A 2600 yen per night hotel, and in my two years in Japan, this was the first time I'd experienced such shockingly poor service. I suggest that during peak check-out times, more staff should be assigned, or essential information like schedules should be placed in a conspicuous location, which would also save staff the trouble. And while the hotel indicates Chinese-speaking service is available, if staff who only speak Chinese are discouraged from asking questions, then I suggest the hotel shouldn't be on platforms like Ctrip trying to attract Chinese customers in the first place."

"Cons: This onsen ryokan is located on a hill, so the location isn't the most convenient. It's quite difficult to explore the onsen town or walk around nearby. Perhaps because it's a smaller onsen, the public bath doesn't have an open-air bath, but the private open-air bath in the room somewhat makes up for it. Pros: The lobby offers expansive mountain views, the hotel interior is new, and the room layout is well-designed. Both dinner and breakfast are above the standard for an onsen ryokan; you can really feel the chef's dedication, not just a typical mass production. I wrote this review mainly to express my gratitude to our server, Ms. Saki Takano. She communicated with us in English and even used a few simple Chinese words to introduce the dishes. When we left, she wrote us a blessing card in Chinese characters. Her sincerity and warmth, without any pretense, truly made us feel at home. Thank you very much."

"I chose to stay in this low-key hotel on the mountain in Atami City. Although I had to take a taxi to get in and out, I actually didn’t want to leave the hotel and my room after checking in. The scenery outside is very beautiful, there is a private onsen in the room, and the hotel services and facilities are impeccable. You can go to the lounge to have a drink, eat snacks and watch the sunset before dinner! The hotel’s dinner serves Japanese food presented to guests in a French style. The menu can be fine-tuned according to each guest’s taste requirements and will be signed off by the responsible waiter for confirmation! With such serious service, you will definitely be satisfied with breakfast and dinner! Three days and two nights accommodation, great value for money service and enjoyment!"