Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Nov 2, 2025|Poolside Joglo Room
SmellissaThis was a treat as it’s a birthday celebration but it soon turned into a series of unfortunate events.
The service and staff are amazing but their rooms have a serious bug problem.
We woke up in the middle of the night to find our pillows covered with winged bugs that looked like ants, they were in the pillow and on the pillow, upon inspection there were more on the headboard and on the sofa by the window. We started to also notice dust piles on the floor in the room too, so we suspect they are eating at the wood.
It was pretty alarming to find and have bugs crawling on your bed and we soon found out it was on our bags too.
A staff member was quick to come to our room to inspect but the main team have already gone home. They allowed us to switch rooms but it looks like the problem is in the other room too. By the bed, more dust piles and on the sofa more bugs.
It’s midnight so we sprayed the bed with bug spray and hope no more will crawl on us. As well as this their sink was blocked.
We are both adventurous people, slept in the rainforest before, camped etc so we are not scared of bugs but when these could be termites or carpenter ants, our biggest worry is bringing them home. It’s not a nice situation for them either given their buildings are 200 years old.
The next morning comes and the situation was not handled like a luxury hotel would. No one came to speak to us about it and no apology until I mentioned it at reception. The room they moved us to was also a smaller one so we effectively paid for a bigger room that we couldn’t stay in, this also wasn’t mentioned.
There were positives like free bike usage, good cocktails, board games in lobby and a clean pool but I wouldn’t say this is a luxury hotel but more like a 3 star hotel with a 5 star mask.
All in all, a birthday that wasn’t a treat.
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Price per night from:VND 2,370,786
Posted on Jun 2, 2026
AssiryI actually cried when we left this villa! I'm truly speechless when it comes to describing the range of emotions and experiences that made up our vacation! It was unforgettable! The warmth and responsiveness of the staff, the excellent location, the cleanliness and comfort, the peace and quiet... I could go on forever! Everything was perfect, without exception – the room, the design, the grounds. The housekeeping was impeccable, not a speck of dust in the room, and the grounds were constantly maintained. The beach is just a stone's throw away, the water is crystal clear, there are lots of turtles, and beautiful fish. We walked at low tide to the turn on the left side, and from there, we started snorkeling along the edge of the reef where turtles gather in groups of 3-5. We even saw a venerable lady about a meter long. It's incredibly beautiful, they look like they're flying. Larger fish also swim in from the deep there. There are cats on the hotel grounds, so don't be lazy, pack a bag of cat food in your suitcase, and they'll thank you with their purrs. Not far from the hotel, there's a cat shelter where they treat sick animals, and also sell food and souvenirs, with the proceeds going towards animal care. Don't miss catching at least one sunrise and watching a sunset; photos simply don't do the beauty justice. After swimming to our heart's content and enjoying delicious dinners, we slept like babies on the comfortable beds, falling asleep and waking up to the sound of birdsong. It was a vacation for the mind and body, feeling as if we were in paradise. A special thank you to the staff who create this incredible atmosphere.
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Price per night from:VND 2,181,278
Posted on Mar 29, 2026|King Room with Balcony
Guest User
Excellent location. It's a one-minute walk to the sea, and you get gorgeous sunsets right on your doorstep. The rooms are spacious, and the bathroom is large and comfortable with a stylish interior. There are only 20 rooms, making it a small and cozy place.
Like most hotels in Indonesia, there's an issue with room cleaning; you often have to remind them to change the linen, and the towels can be stained.
Another downside is the window screen in the bathroom—it makes it very hot during the day, lets insects in, and loud music from Rabbita often blasts through.
Overall, it's a good, comfortable hotel. We stayed for 6 nights.
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Price per night from:VND 1,086,772
Posted on May 19, 2026
ziiiiiiiiiilocation: 4.5/5 - not far from the airport. about 40 mins to an hour. secluded. perfect for staying in and spending time and money on the services they provided
service: 4.9/5 - the staff are friendly, attentive, helpful all that without being ‘too much’. any requests must be liaised through whatsapp, since they don’t have a phone in the villa, they will reply within 10 minutes. the 0.1 minus was bc i put a special request and they didn’t bother to do it. tried to book a massage appointment last minute too bad they have no availability.
food:
dinner 5/5 - prices after tax are still very affordable. had steak & frites for less than rm60 (Malaysia could neverrrrr). cocktails selections are good and strong.
breakfast 4.5 - wide selections but nothing extraordinary. they have eggs station but the eggs were bland. your normal breakfast buffet spread mix of both asians and western
price: a little on the higher side and i’ve spent a fair share of staying in nice resorts around Lombok but no complaints because i know what i wanted
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Price per night from:VND 1,956,962
Posted on Aug 15, 2026|Deluxe Garden View Twin Bed
Guest UserI requested a room with one large bed instead of two singles when I booked, and again at check-in. They nodded at reception and then ignored it, even though half the hotel was empty. Everywhere, they try to force extra commissions on you when you order anything in the restaurant. The menu should always show the final price; all costs (taxes and so on) should be included. For example, I take a ready-made coffee to go for $4, and they try to tack on a service charge... What service? I'm taking it out, they're not cleaning my table, not giving me a massage. They don't provide an answer. We're not buying coffee beans that they need to prepare and turn into coffee with a service, are we? Let's then charge a land tax, the chef's health insurance, and a disposal fee for the toilet. Are you kidding me? I've visited several cafes in Bali, and nowhere was this the case! One time I encountered it, I called the police and they immediately cancelled all extra charges! Keep this in mind. It's not about the money, but deception is unacceptable.
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Price per night from:VND 792,840
Posted on Jul 29, 2026|FRii Family Suite
Guest UserWe enjoyed our stay here, lots of restaurants on the doorstep and easy to get around the island with e bike hire. The hotel staff were friendly and helpful. Snorkeling with turtles and surfing were highlights.
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Price per night from:VND 1,013,289
Posted on Feb 2, 2025
Anonymous User
”I had a pleasant stay at Lombok Plaza Hotel with a clean, spacious room, but the air conditioning was less than ideal. Despite the room’s overall comfort, the AC didn’t cool the room sufficiently, which might be due to its location. This is something that could definitely be improved. Other than that, the hotel was a nice choice for a relaxed stay.
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Price per night from:VND 448,632
Posted on Jun 18, 2026
zx12rI was worried because there were many bad reviews on other sites, but when I went, things had improved. The pool was cleaned by staff every morning. The tap water was clean. The air conditioning worked well. The deluxe pool room has a small refrigerator. Drinking water is available at the front desk, you can drink as much as you like and bring it to your room in a glass pot. Breakfast is served buffet-style from 7:30 AM at the shabu-shabu restaurant by the beach, which seems to be part of the same group. There were various dishes, and I enjoyed eating while looking at the sea.
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Price per night from:VND 831,516
Posted on May 28, 2026
Guest UserGood hotel, enjoyed everything. The pool is great, and it's only a 2-minute walk to the main street, with everything within walking distance. Their snorkeling trips are cheaper than anywhere else; you can pay at the hotel. It's 1100 out on the street, but only 175 here.
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Price per night from:VND 262,991
Posted on May 15, 2026
Guest UserMade this booking in May 2026. The resort is absolutely beautiful. No complaints about that. Clean beds, clean bathrooms, gorgeous swimming pool and a decent tiny kitchen. However I am not so sure if it is maintained regularly. When we arrived, we were given the wrong set of keys for BOTH the main gate outside the house and also the door to the house itself. For a good 4 to 5hrs, nothing was locked. We were also assigned to the wrong room. We made the booking based on the photos on Trip.com and I always make comparisons to other travel sites for the same resort. What I thought I booked turned out to be a completely different room. This is annoying and it is the 2nd time this has happened on Trip.com. Perhaps they should stick to the room names and photos similar to the ones the resort uses instead of placing the same pics on every different room.
There is no hot water in this resort. I cannot believe a beautiful resort like this has no hot water for showers. So we resorted to boiling hot water from the electric flask but when we did so, there was a power trip and this happened at midnight. I had to find the DB and turn the switch on. No problem on that but still a grave inconvenience. Rubber stopper for the tub doesn't trap water.
So overall, this is a great place to stay. However, the location is really really far from anywhere. There are no eateries or restaurants nearby and Tiu Kelep is 2hrs away. Nearest Gili is about 1.5hrs away depending on traffic. What you will see is shop houses, mills, bike shops, very industrial feel to the surroundings.
But the staff was excellent. Despite all the troubles and issues, they made our stay as comfortable as possible. We have nothing but gratitude to them especially Mr Handri. Decent guy and super trustworthy. Such an asset for Ombe to have him there.
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Price per night from:VND 2,181,278