Capital Hotels with Wifi

We had an awesome experience, staying at the Oak Bay Beach Hotel! Was our first time visiting and we're already planning on our next visit. The setting, service, pools, and room were all exemplary. Our only regret was that we only stayed one night. PS - if you visit, try the pizza restaurant (FARO) - it was delicious! All in all, 5/5

The location is slightly off downtown; if you have a car, it's not a problem. Street parking is fine; you can pay $19 for a night. The flat is huge for two people. The facilities are in good condition. There are two Dyson fans, one in the living room and another in the bedroom. We were here in the summer, but the temperature at night was around 12-14. It's good not to have AC in the room, and the room still feels cool enough with the balcony door and the bottom windows opened in the bedroom and the living room, even without turning on the fans. There are washing machines with a drying function in the room, which are free to use, but you must bring your detergents or buy them at the front desk. I liked the living environment and the fresh air here. As it's off the main road, I enjoyed the silent evening without traffic noise.

I am writing to formally express my very serious dissatisfaction regarding the condition of my room and the overall standard of service during my stay. To be completely honest, the situation is far below what any reasonable guest would expect from a hotel of this category and price level. There is clearly long-term dust accumulation on the exhaust fan and in multiple corners of the room. This is not a matter of minor housekeeping oversight for a day or two it reflects a prolonged lack of proper maintenance and cleaning standards. Such conditions are unacceptable for a property that presents itself as a luxury establishment. Even more concerning is the foul, rotten odor coming from the sink water. Every time I brush my teeth or wash my hands, the unpleasant smell is immediately noticeable and deeply disturbing. This raises not only comfort issues, but also serious concerns about hygiene and water safety. At this level of accommodation, guests should never have to question the basic quality of the water provided in their room. I strongly believe this matter requires immediate professional inspection. I chose to stay at your hotel and willingly paid a premium rate because I expected a premium experience including cleanliness, attention to detail, and reliable service. Unfortunately, what I have encountered so far reflects a significant gap between the price charged and the quality delivered. In addition, despite leaving a tip for housekeeping and placing a written note clearly requesting replenishment, my shampoo was not refilled. I was eventually forced to go into the corridor to find another staff member for assistance. Cotton swabs were also not replenished for three consecutive days. These are very basic service expectations that should not require repeated reminders from guests. Taken together, these issues have had a substantial negative impact on my stay and overall impression of the hotel. I find this situation extremely disappointing and frankly inconsistent with the reputation and standards your brand claims to uphold. I would appreciate it if management could review this matter seriously and provide a clear and appropriate resolution.

Our family stayed at the night on the last day of Labour Day long weekend, so we felt less busy. It’s a good stay for going to Botanical Beach at Port Renfrew. The Ella beach nearby is awesome for sunset. The room is spacious for four of us. We are happy to see lots tiny fishes and 6 seals playing in the hotel private harbour. We did not use the hotel pool coz it looks not so clean. However we enjoyed the complimentary 1 hr tandem kayak very much. See lots wild lives.

Quaint hotel, with a great location.  Staff greeted us as soon as we walked through the door, we were able to check in early and dump our bags and walk into the city centre which is probably 10 minutes away.  Room was very big with 2 huge comfortable beds, no tea or coffee facilities in the room but you could get some from the reception area.  We decided to eat in the pub downstairs which was lovely, it was packed and there was a game on so everyone was very happy

This hotel is in a great location making it easy to explore Beacon Hill, the inner harbour, Government Street and all the other sights of Victoria. Staff were friendly and knowledgeable and the bedrooms were clean and comfortable. Leisure facilities were also of a high standard. 

Location close to the airport and pier, convenient for the next day There is only one elevator in the whole hotel. It is very difficult to wait for a location during the morning peak period, especially when you are carrying luggage to check out, it is difficult to take the stairs. The overall environment is good, the elevator problem

We had a great stay here! The building itself is older, but it’s very obvious that the hotel has been newly renovated. Everything felt clean and fresh , the room was spacious, the furniture looked brand new, and the overall atmosphere was comfortable and welcoming. One of the highlights for our family was the game room, which was perfect for keeping the kids entertained. The amenities were also excellent, and the customer service was outstanding from check-in to check-out. A huge bonus was the free EV charging, which made our trip even more convenient. Overall, we really enjoyed our stay and would definitely love to come back again!

We had a pleasant stay at the Arbutus Inn and it was a good base for us to explore Victoria. We chose this hotel because it was affordable and parking was included. The hotel staff were super friendly and helpful throughout our stay. The room was well equipped with air conditioning, mini fridge, microwave, coffee machine, and very good lighting. The beds were comfy and the room was mostly quiet during our stay. The bathroom was good and the provided shampoo, body lotion and bar soap for the shower. They do not provide daily housekeeping here but you can pick up more things or put in requests at the front desk. We feel extra attention should be given to the AC unit, mini fridge and shelving for cleaning. The location for the hotel was good. There is a good diner across the street and some decent restaurants nearby. It is a 20 minute walk to Chinatown and 30 minutes to the inner harbour area which are both worth exploring. There are a couple of bus stops nearby which can get you to other areas of the city too. We drove and felt it was easy to get into and out of this area. National car rentals operates an office here as well if you need to rent a car.

This was a nightmarish trip, 1st I had asked for a room on the highest floor possible, with a view of the Harbour, I am a photographer and made the trip to Victoria to get some great photos of the inner Harbour. I got a room on tenth floor overlooking the parking lot and side street. The windows were so dirty it was hard to see anything, in my eyes I was ripped off, I am not going to to stay at any Merriott hotels, at the time of my booking it said they had a buffet breakfast and when I arrived they told me there is no buffet breakfast just a restaurant on site, parking was said to be free self parking. I was charged $29.40 / night to self park my truck.