Read genuine traveler ratings & reviews to find your perfect stay.
Posted on May 21, 2026
Wu,We had already paid £480 online through Trip.com for a double room for 3 nights. However, upon arrival, the hotel demanded an additional €400 simply because a second guest would be staying in the room.
What made this even more unreasonable was that I checked the exact same room type on multiple other dates, and the price was identical whether selecting 1 adult or 2 adults. The listing itself also clearly indicated that the room rate included accommodation for 2 adults.
Despite this, the hotel still charged an extra €400 at check-in. This additional amount only included breakfast and city tax for the second guest — there was absolutely no room upgrade, no extra bed, and no additional service provided. In fact, the amount charged was so excessive that it was close to the price of booking an entirely separate room.
At check-in, the hotel stated that if we refused to pay, the second guest would not be allowed to stay. We tried multiple times to communicate with the hotel in a polite and constructive way, but there was no flexibility or reasonable attempt to resolve the issue.
I completely understand paying reasonable extra charges for breakfast or local taxes, but the way this situation was handled felt extremely unfair and poorly communicated in advance.
Trip.com customer service was actually very helpful throughout the process and even provided compensation themselves, which we appreciated. Unfortunately, the hotel remained unwilling to address the situation fairly.
The property itself may be nice, but this experience left us feeling disappointed, uncomfortable, and taken advantage of. Transparency and fairness in pricing are essential, especially for international travelers.
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Price per night from:JPY 64,506
Posted on Jul 7, 2025|Standard Single
RusiHotel Artmadams is a handy base for a solo business trip thanks to its position just off Paseo Mallorca—minutes from the old town and public transport. My double room was spotless, the Wi-Fi solid, and the desk big enough for a laptop-heavy workday, though the floor space would feel crowded for two people sharing.
Service, however, is hit-or-miss. I arrived late and the night receptionist’s limited English stretched the check-in longer than necessary. Mornings weren’t smoother: the small buffet is arranged almost randomly, plates are hidden in odd spots, and staff give instructions only in Spanish until you look confused, which makes breakfast more stressful than it should be.
The room lacked an iron and hair-dryer, both available only on request. Likewise, the pillow on my first night was thin and decorative; only after housekeeping swapped it for a better one did I learn there’s a pillow menu—useful information that should be offered at check-in.
In short, Artmadams delivers location, cleanliness, and reliable connectivity, but expect to ask for basics and brace for some communication gaps.
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Price per night from:JPY 26,299
Posted on Feb 28, 2026
Emily212
Really nice design hotel, good location, spa is nice, staff are helpful as we requested a queen size bed online but they given us a 2 single bed, they changed it back to us. The front desk wall picture is a bit uncomfortable and it’s like they are staring at you 😅Shower room water is keep leaking out, the bed and pillows are a bit soft, other than that, overall are ok.
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Price per night from:JPY 30,410
Posted on Oct 26, 2023
Guest User
It's 10 minutes from the airport and close to Palma City, so the location is very good. Because it's the sea in front, you can also watch the sea for breakfast I did yoga every morning while watching the sun rise on the terrace, and I was so happy that I could drink wine while listening to the sound of the waves on the terrace in the evening. The swimming pool is very small and the surrounding beach is so beautiful that I didn't use it. It was like an old building, but it was clean and the food was delicious. The bed and bedding were great, and above all, it was spacious and had two closets, so it was enough to use with friends. I was able to lie on the bed and see the sea right away. But the next room and the terrace are really close and you have to be careful because they look like they're all together.
There is no parking lot, but the front desk staff kindly guided me so I could park well in the free parking area.
If you go to Google navigation, you will be informed of the wrong road (the seaside road that cannot be driven by car), so you must enter the road outside one block from the seaside. Free parking area is easy to find around the hotel.
It was a hotel I found in a hurry just before my trip, but it was a very satisfying stay.
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Price per night from:JPY 20,273
Posted on Apr 2, 2026
Nick B Roams
A very nice hotel - beds are very comfortable, room is clean, shower is hot and powerful. Buffet breakfast and unlimited coffee and juice. Staff were lovely. The surrounding area is a bit dirty, but nothing to do with the hotel. Very popular with locals for morning coffee and drinks. A great place to go. Recommend!
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Price per night from:JPY 6,687
Posted on Jun 14, 2025
달러
It's close to Palma Airport.
We arrived on an evening flight and stayed here for one night.
It's mostly frequented by families and groups.
The bar offers performances until 11 p.m.
There's also a swimming pool, so please take note.
We explored downtown Palma in the evening.
Experience the different charms of Palma during the day and night.
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Price per night from:JPY 14,815
Posted on Apr 5, 2026
Guest User
Overall, we had a very pleasant stay at the hotel. The room was clean and comfortable, and the overall atmosphere of the hotel was calm and welcoming. The staff were extremely friendly, helpful, and always ready to assist, which made our stay even more enjoyable. The food was also very good, with a nice variety and good quality.
However, be careful when booking the hotel with children. When we made the booking, it was stated that children stay for free. Naturally, when booking a room for three people, you would expect that everything is included for all three guests. There was no information anywhere that we would need to pay an additional €40 per day for the child.
When we ordered breakfast and dinner, no additional information was given that we would need to pay extra for the child. Only two days before our arrival did we receive a message saying that the child’s breakfast and dinner would cost €40 per day. Since we stayed for six nights, this added up to an extra €240, which is not a small amount.
Overall, the hotel is very nice, but the information regarding children’s meals is misleading, so please be careful.
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Price per night from:JPY 14,177
Posted on Nov 16, 2025|Double Room With Partial Sea View
Guest User
Absolutely fantastic hotel, very clean - small ants nest in room 116 but no major issue. The roof top pool looked incredible and food was amazing!
Would 100% return.
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Price per night from:JPY 23,321
Posted on Sep 29, 2025
Sara Baun
Everything about this place is simply perfect.
The soundproofing in the rooms is excellent, and we loved having a private balcony with sun loungers – such a relaxing touch.
Breakfasts were absolutely amazing – varied, fresh, and delicious every morning.
The hotel also has a sauna and a gym, which is a great bonus.
The bed linen was spotless, and the pillows were incredibly comfortable – we slept like babies!
Special thanks for the hotel’s beautiful interior design – stylish, modern, and very cozy.
The location is ideal – just a 5-minute walk to the beach, literally right across the road.
We also loved the opportunity to rent bicycles at the hotel. It took about 35–40 minutes to cycle to the city center, and I can’t even describe how enjoyable the ride was. I highly recommend renting bikes in the afternoon to enjoy the waterfront and the views.
There’s also a rooftop pool, which we, unfortunately, didn’t get a chance to use since we only stayed for 3 nights – but I’m sure it’s just as perfect as everything else.
We will definitely stay here again next time – no doubt about it!
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Price per night from:JPY 14,343
Posted on May 5, 2023
wahab83.pk
Everything was good just they should offer complimentary 2 water bottles when traveler checked in infact they can include the water bottles price into room price
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Price per night from:JPY 16,469