Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Oct 9, 2025|Standard Japanese Style Room B Non-smoking
MiaomiaoisabelTraveling solo, I splurged on a Japanese-style room that could probably fit four people. It's an older ryokan, but that didn't really detract from the experience. The only thing was that during the off-season, the in-house restaurant for dinner was closed, so I had to buy food from a convenience store and bring it back.
Regarding the service, the shuttle driver was incredibly diligent and responsible, even waiting for me at the station for 2-3 minutes – I'm very grateful for that 🙏. In contrast, the two front desk staff (they were clearly not Japanese, probably Indian or Southeast Asian) were the most unprofessional hotel employees I've ever encountered: in the morning, when I greeted them, there was no reply; later, when I walked in from outside the hotel, they were loudly chatting and laughing. I've been to Japan so many times and stayed at so many hotels, but I've never experienced anything like this before.
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Price per night from:PLN 324
Posted on Mar 9, 2026
Guest User
The soundproofing of the hotel is very good, the equipment is quite good, the public bath and the bath in the room are very good.
The service part is a bit blunt in English for passenger service staff who don't speak Japanese, but can understand
The catering part is extremely unfriendly to passengers with food allergies. The restaurant cannot provide alternative ingredients. The notification will try its best to avoid it, but the allergic food will still be moved directly to the table on the spot.
And there is no contact information after booking, only international calls can be made. If there is a need to contact, it is very inconvenient. Hotel staff will not check the instant message through the reservation website.
Recommended for travelers who want to experience Japanese culture but have no food allergies
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Price per night from:PLN 1,496
Posted on Oct 17, 2025
Guest User
Hotel service is very thoughtful, warm, dinner is very rich, breakfast is very rich, there is a shuttle bus, the room is very large and comfortable, the terrace view is open, and there is welcome drink in the lobby.
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Price per night from:PLN 422
Posted on Nov 15, 2024|Standard Japanese Western Style Room A-Non-Smoking
Guest User
This Japanese-style hot spring hotel has complete facilities and the lobby is decorated in a very luxurious style. We arrived early and enjoyed the free afternoon tea and foot bath first. When we checked in at 3 o'clock, a waiter in kimono guided us to the door of the room, which was very considerate. After taking a bath, we had dinner on the 2nd floor of the hotel as scheduled. Dinner is a standard Kaiseki cuisine, which is very sumptuous. Each family has its own private dining space and is equipped with a dedicated person to serve throughout the meal. At 9 o'clock in the evening, the hotel arranged a local Taiko performance in Kaga for the guests, which was very unique. The whole experience was very satisfying.
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Price per night from:PLN 352
Posted on May 15, 2025
Guest User
Beautiful hotel on a beautiful river. Large georgeous room.
For Japanese standards the service was just ok. Much nicer greeting upon arrival. Was left to drag my suitcases out the door with a wonderful old lady trying to help me. Of course I could not allow her to lift the heavy bags. All the other people were not available to help or see me out. Extremely rude by Japanese standards. Coffee at breakfast I was told to get at the coffee machine. Substandard for the class of hotel.
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Price per night from:PLN 594
Posted on Jun 23, 2025|[Non-smoking] Standard Japanese-style Room With Indoor Bath
XialuA traditional Japanese-style hotel, clean and tidy. The public bathroom is on the basement level, and there are self-service drinks. The breakfast and dinner buffets are quite plentiful. It's a 500-meter walk from Yamanakaza.
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Price per night from:PLN 286
Posted on Jan 4, 2026
Guest User
They charge 150yen for pick up. It's about10 min away from kagaonsen station. No other amenities nearby. We booked w buffet dinner included. It's a mass market buffet like canteen. There are 3 pools in onsen and the tatami rooms are good sized. Buffet does not include crab. You need to top up 6500yen per person for the crab. The payable shuttle pick up is only available during check in and check out time.
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Price per night from:PLN 206
Posted on Jan 29, 2024
Guest User
I booked four sets of rooms for one night. I didn’t expect the four sets of rooms that had been paid on the program. After arriving at the hotel, the hotel asked me to pay the full amount of the four suites, but the hotel waiter’s English level was very poor. I disturbed for an hour in speechlessness. Later, I learned that the payment on the program was originally a deposit. God! For such a simple matter, the hotel waiter clearly told me that the payment you paid on the program was all a deposit. Why do you say that we didn't pay? I was late to the hotel this day, so I was delayed for another hour, and we had no time to enjoy the hotel facilities. I hope that the platform and the hotel will communicate better in the future to avoid this situation. This time it really brought me inconvenience. Except for this hotel, the whole is very good.
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Price per night from:PLN 282
Posted on Apr 14, 2025
Guest User
During our 2 night-stay, the breakfasts N dinners were awesome, mouth watering & flavorful! Best meals on our 12-day trip in Japan.
The shuttle bus service was a great help. Every service personnel we interacted with during our stay were warm N hospitable! Their smiles and greetings made us felt welcome.
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Price per night from:PLN 215
Posted on Aug 24, 2025|[Non-smoking] Superior Japanese-style Room With 3 Rooms And Indoor Bath
AsaasaThe building gave the impression of being old.
The breakfast and dinner buffets had a wide variety and were delicious. The rooms were spacious and clean, but there were some dirty spots and it felt old. In particular, there was hair in the bathtub in the attached bathroom, which was a bit disappointing.
Other than that, there was a game center, karaoke, and table tennis, so we had a lot of fun.
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Price per night from:PLN 228