The Magic Kloverhuset Harbour Hotel, a member of Radisson Individuals is an ideal spot for travelers wanting to discover the city. The Magic Kloverhuset Harbour Hotel, a member of Radisson Individuals offers a pleasant stay in Bergen for those traveling for business or leisure. Traveling to the hotel is easy with Bergen Station located approximately 900m away and Bergen Airport roughly 17km away. Famous local attractions Ole Bull Fountain, Galleri vox and Fløyfjellet, can all be reached with a short walk. When guests have some time on their hands they can make use of the onsite facilities. If you are looking for a convenient place to stay, our guests have told us that this location is excellent.
"I originally booked a Deluxe City View Room with a balcony for two nights, from the 10th to the 12th. However, due to a canceled overnight train, I needed to check in a night earlier, so I booked a Standard Room for the 9th on the same day, as I would be arriving very late.
Since the two bookings were for different room types, I checked out on the 10th and switched to the Deluxe City View Room with a balcony. But I was extremely disappointed! When I entered the deluxe room, I found it was exactly the same as the Standard Room I stayed in last night. So, I went to the front desk to inquire if there had been a mistake. Why were the deluxe and standard rooms identical?
The front desk staff member who responded initially said he wasn't entirely sure, as he wasn't a permanent employee there and was just helping out (though his attitude was fine). After several inquiries, he told me that Room 306, which I was in, was indeed a Deluxe City View Room. I pointed out that the pictures on Trip.com showed a balcony, but my room didn't have one. He then told me that only three rooms in the entire hotel have balconies, and those balconies are shared with other rooms! I found this quite absurd! However, there were no other rooms available, and I didn't want to ruin my travel mood, so I reluctantly accepted it.
If I hadn't added that extra night in the standard room at the last minute, I wouldn't have had a comparison and wouldn't have encountered this unpleasant experience.
I don't know if this is a problem with the platform's information or with the hotel itself!"