Luxury Hotels in Gurugram

"The experience is not really in line with this price. The facilities are quite old. The air conditioner in the room blows towards the bedside, so it has to be turned off. The noise from the lights is too loud. We changed to an executive floor, which is the only benefit."

"Our stay was absolutely fantastic and outstanding! From the warm hospitality to the excellent service, everything exceeded our expectations. The staff were incredibly helpful, the rooms were spotless, and the overall experience was truly memorable. Highly recommend this hotel to anyone looking for comfort and quality!"

"I recently had the pleasure of staying at the Trident Hotel in Gurgaon for a week during a business trip, and the experience was nothing short of exceptional. From the moment I arrived, the hospitality was top-notch. The check-in process was smooth and efficient, and the staff went out of their way to make sure I felt welcomed and comfortable. The room was spacious, beautifully designed, and impeccably clean, offering a perfect blend of luxury and comfort. The bed was incredibly comfortable, ensuring a restful sleep after long days of meetings. I was particularly impressed with the attention to detail, from the high-quality toiletries to the well-stocked minibar. The hotel facilities are outstanding. The swimming pool and fitness center are well-maintained, offering a great way to unwind after a busy day. I also had the opportunity to dine at their restaurants, and I must say the food was delicious with a wide variety of options that catered to all tastes. What truly sets Trident Gurgaon apart is the service. Every staff member I interacted with was polite, professional, and went above and beyond to ensure my stay was perfect. They were always ready to assist with any request, making my stay both convenient and enjoyable. Overall, my week-long stay at Trident Gurgaon was a memorable experience, and I highly recommend this hotel to anyone visiting Gurgaon, whether for business or leisure. I look forward to staying here again on my next trip!"

"We enjoyed our stay. Everyone was very helpful mostly the *** from housekeeping and the porters. The Christmas vibe was amazing and everyone was always smiling. Breakfast was so flavourful overall ambience 10/10. Would recommend to everyone"

"Good location, excellent restaurants in the hotel, good stuff and perfect cleanness plus mall in the next door"

"Room was clean. Staff was friendly. Everything was pretty smooth. Definitely would stay again."

"Didn’t get the best sleep. There was a wedding taking place and the event was outside, loud music carried on until after 2am. This is not fair on the other guests that are staying at the hotel, especially business travellers. In room dining also called twice, once within half an hour of food arriving to check if the plates needed to be cleared, I didn’t even finish eating the food. Then after I called for dishes to be cleared, I received another call to check on the food but at this point I was asleep so this woke me up."

"Due to the original hotel being fully booked and our reservation suddenly getting canceled, we had to make a last-minute switch to this luxury five-star hotel. Although some of the facilities are a bit dated, the service still meets five-star standards. The breakfast is especially worth mentioning — it offers a wide variety of options and tastes excellent. I also booked a room for a colleague. I’m not sure what criteria were used for evaluation, but despite being a Ctrip Diamond member, I wasn’t upgraded, while my colleague was. Overall, though, the stay was still reasonably worth the price."

"Our experience at this hotel was extremely disturbing and amounts to harassment by the hotel staff, ***** with gross mismanagement and lack of basic humanity. We were explicitly allowed to enter and stay in the room, including having guests. Once permission was granted, there was no justification for the staff to continuously interrupt us throughout the night via repeated phone calls and visits to the room. This constant disturbance, despite having allowed us to stay, felt like deliberate harassment. Further, the housekeeping staff initially confirmed that pets were allowed, based on which we proceeded. Later, the front desk team contradicted this information, stating that pets were not allowed. This internal miscommunication is entirely the hotel’s responsibility, yet the consequences were unfairly imposed on us. During the night, my mother was asked to stand outside the hotel at around 12:30 AM, in the cold and darkness, for nearly 30 minutes, and was repeatedly told to move aside instead of being assisted. This was both unsafe and inhumane. The front desk staff, Alisha and Pankaj, were rude, repeatedly poked and provoked the situation, and invaded our privacy by attempting to enter the room under the pretext of noise complaints. Ironically, they themselves escalated the matter by calling multiple staff members into the lobby and creating a scene. Ultimately, we were forced out of the hotel at 3:30 AM, which is completely unacceptable and unsafe. Asking guests to leave hotel premises in the middle of the night due to the hotel’s own policy confusion cannot be justified on any humanitarian or professional grounds. Hotels are not just about rulebooks—they are about hospitality, safety, and empathy. This incident reflects a serious failure on all three fronts. We strongly urge the management to investigate this matter and take appropriate action, so that no guest is subjected to such harassment, humiliation, or risk in the future."

"fantastic staff i would like to mention that Prerna and Biju were excellent. they are really helpful and did their best to make our stay comfortable. Neel from the restaurant was also very good. thanks"