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Scott was the attendant when we arrived. He was amazing. He was kind, courteous, and extremely helpful. He deserves a raise and a promotion. I was in the 4th floor and the hallways hah ac extremely strong chemical smell, like industrial glue or paint thinner. It was enough to take your breath away. It didn't get into the rooms thankfully, but you certainly didn't want to leave them because it was so strong. We were advised by Scott that the hotel was undergoing renovations and he was extremely apologetic. The room was clean and comfortable. Unfortunately the same can't be said for the shower. The water was lukewarm at best and not warm enough for my granddaughter or daughter to take a shower. We were unable to try the breakfast as we woke up to an area wide power outage due to extreme weather. Overall, the best thing about staying here was the outstanding customer service we received and that would probably be the only reason I would come back again.

Must pay attention when you drive into this hotel. It was norrow entrance and short distance with slow down speed bump. Drive slowly and carefully. Check in area and breakfast area was very small. Typical motel looked outside and hallway. The rooms door and hallway carpet and curtains need improvement. Surprisingly inside the room was clean and no smell and looked like the pictures on the website. Parking and basic breakfast was included. Couple fast food restaurants next to the hotel. You won't get hungry. Overall was a good two nights stayed.

Service was excellent. Mandy, general manager, was a less than desirable experience. As a patient at Vanderbilt-Ingram Cancer Center we were chastised for stripping down our bedding. There was no housekeeper available & Mandy made us feel like children for choosing to strip our own bedding. At the time, getting rest in-between treatments &testing, getting rest was important. It was easier & quicker to make our own bed asap vs waiting for a housekeeper. Despite this experience, we will consider staying here again as it was just over a mile from this hotel. Kudos to Alex, the weekend Manager, and the main maintenance person, together, they made us feel valued as a customer. They provided excellent customer service, support & were able to compensate us for some of the costs with our final bill. Alex, the weekend Manager,nand the Maintenance person

Easy check in, room was comfortable and clean. The issue we had was that our room was on the highway side of the hotel. Just outside of our room was 6-8 lanes of highway traffic, including Rt 40. The noise was quite loud all night long. Free breakfast was your typical continental breakfast that you find in these chains. Did have sausage but it tasted and looked like it just came out of a microwave - it was soggy and rubbery.

My husband thought it was dirty he found dust on the lamp base. Probably when they vaccumed it spewed dust back out. You don’t get much for $200 these days but it was walking distance of Ruth Chris steak house. Parking cost us $60 for 2 cars that was ridiculous on top of the over priced room but the breakfast was very satisfying.

Great location and breakfast. You have to call for housekeeping service, otherwise they won’t come to clean the room by themselves. They definitely need more trollies in a busy hotel like this one. Good experience overall.

Staff were good. No hotel shuttle before 6am and that is the reason why I stay there had to pay out of pocket for taxi but the hotel did assist in a deal for the service to the airport. When checking out there was an issue with another guest leaving me no time to check out so no receipt or email was sent yet. as the staff was on the phone. More staff may be needed as the staff time was busy handling other things. When I was waiting another guest came to check in and waited as well and I had to leave before I was even helped. Room was ok older but good price. I would not stay again.

The workers were friendly for the most part and the facility was not bad. My boyfriend And I stayed reserved a room for three nights. I guess since we were staying three nights, housekeeping wasn’t supposed to clean our room, which was fine. We didn’t mind, but I went down And asked a staff member for fresh towels, and sheets. As I was changing the sheets, I spotted a huge bedbug!! So I got to looking In the Mattress found three Iive bedbugs. I killed them myself and showed them to the lady at the desk. Obviously, I got really freaked out and could not sleep for the rest of the night. I finally gave up trying to sleep and just checked out at 5am. I would’ve left early than that, but I did not want to be out in that part of Nashville so early in the morning so I waited Until daylight before I left. The staff member did not offer to give me a new room or refund my money. She said she Let her boss know. She Didn’t even try to apologize on behalf of the Hotel. I’m very disappointed in the way The employee handle the situation. As disgusting as bedbugs are, I would’ve understood if she Would have even acted as if she cared. All she said was that it was probably because they Had had an exterminator out there Earlier in the week And it was probably just leftover from the exterminator spraying and stirring things around. I’m going to Call and speak to the manager Monday to Make sure he’s aware of the situation and let him know that his Employee did not handle the situation properly. Honestly, I feel like I should be refunded for the last night. The only reason I stay there is because I could not leave in the middle of the night and also because I did not want to pay for a room at different hotel room when I had already paid for that one. Times are hard and My husband and I were just visiting family. We could not afford to throw money around And go to a different hotel room.

It was nice for the price the bed was comfy .. the only thing that was wrong the fridge didn't work but other than that it was good