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We only stayed one night before a cruise but we were very pleased with the studio room, how clean the room and facilities were and how nice the front desk staff was. The breakfast was fresh, plentiful and easy to access. We will definitely stay here again.

Due to flight changes, we booked this hotel near the airport. The room facilities and breakfast are very good. The service staff's attitude is too bad. The hotel has a bus pick-up. When we called the hotel to inquire, they were impatient and hung up directly. We stopped a car and went to the hotel to check in. The one who answered the phone was very unfriendly! There are many people speaking Spanish here, and it's hard to communicate with those who are not good at English! I translated subtitles for them and they complained that the words were too small to understand.

When we got to the hotel (on time), the room was not ready. We were told to wait on the roof deck. That was fine because there was bar up there. But when we got there the bar was not open. So we had basically nothing to do while waiting for our room. So we had to take a walk down the road and cross a very busy road to go somewhere for food and drink. When we finally got our room a couple hours later (no discount for the missing hours we had no access to the room of course), the room was cute and clean. There was no lock on the bathroom door. At night we went down to the bar, as did everyone else staying there, and there was only one bartender/waitress for everyone which made service extremely slow. When it was time for sleep the light would not go out. We had to sleep with the light on all night. But other than that it was great!! LOL

⭐⭐⭐⭐⭐ I had an amazing stay at the Hilton Garden Inn Ft. Lauderdale SW/Miramar! The customer service was outstanding from start to finish. A special thank you to Brent at the front desk for his professionalism, warm welcome, and willingness to help with anything I needed. He made check-in smooth and made me feel like a valued guest. I also want to recognize Zarya from the restaurant for her exceptional service. She was friendly, attentive, and made every dining experience enjoyable with her positive attitude and genuine hospitality. Both Brent and Zarya went above and beyond to make my stay comfortable and memorable. Their dedication to excellent customer service truly reflects the high standards of this hotel. I highly recommend this Hilton Garden Inn and look forward to staying here again!

I enjoyed my stay at Tru by Hilton in downtown Fort Lauderdale. The location was great. Downtown, easy access to everywhere, without feeling like you’re in the middle of a busy city. The staff was very warm and welcoming. Over all, the vibe of the place is very much like college dorm or summer camp for grown adults. I’d definitely stay here again. The free breakfast every morning was also a very nice addition.

Rocketstay is awful. Pain to use, slow, cumbersome, check in extraordinarily late so they can charge extra to check in early, extremely early check out. This place was advertised at $130/night, and at the end of the rocketstay fees it was $200/night. Not worth it.

I stayed at this hotel 2/19-2/23 and was in 4 different rooms in 4 nights. The first room smelled like smoke even though it was non-smoking. We were switched right away. The second room windows had phallic symbols drawn all over them, there were no shelves or towel bars in the bathroom and a permanent shower door that only covered half the shower so water went all over the floor. We had disturbances in the hallway at approx 1:30a both nights and no one is at front desk from 11p - 7a to handle the situation, they expect you to call the police. The third room was small (we didn't care) with balcony and ocean view. No hair dryer, which we requested and never received. However, french doors that connected to the room next door. They had a lock but didn't shut all the way and had a huge gap.(pics attached) This is a huge issue for many reasons. Safety - as the occupants pulled on the doors at 10:30p and could have pulled hard and pulled them open. Disturbing - they were so loud and with the gap, we might as well have been in the same room because we could hear their entire conversation. They were loud from 10:30p - 11:30p and then again from 1:15a - 3a. This room is clearly an extension of the suite and no one should be allowed to stay in there that doesn't know the people staying in the suite, let alone charge them for it. Finally the fourth room - had ocean view and balcony but the shower handle came off when I turned it on, again no shelves or towel bars, the half shower door and we were woken up at 12:30a but what we think was power-washing going on in the kitchen outside because the generator was so loud. The front desk receptionists tried to be as helpful as they could in switching our rooms. One of them did reimburse us our resort fees of $60 (which turned out they only did half). But it took time out of our vacation each day to talk with them and come in from the beach to pack, switch rooms and unpack our things. 2 of the 3 floor hallways we were in smelled like marihuana every time we got off the elevator. The Tiki Bar food and drinks are good although they are slow. The staff was vocal on 3 different occasions to us about them being short staffed. I sent 3 emails to the general manager Mike Lang and left several messages with the front desk. He finally called to tell me he had passed on my email to someone named Sarah to reach out (his boss). He explained he was sorry for our issues and understood where we were coming from but that he couldn't do anything except offer a free night. Considering the trouble we went through, the fact that I don't know when my friend and I could come back and one night is not enough, I said we would prefer reimbursement. He did reimburse us the other half of the resort fees ($30). I asked him for Sarah's contact information and he wouldn't give it out and told me she would be in touch. I have sent 2 follow up emails to him that I haven't heard from her and have got nothing. This is not how anyone expects to spend their vacation. Time consuming and frustrating to say the very least. It is even more aggravating that they are not responding to try to make it right. I've reported this hotel to the BBB and am awaiting a response.

The hotel is in a great location across the street with a ocean view! It is an older hotel but the staff was very friendly and helpful with us checking in. I would stay there again.

The biggest problem is that the train is too close to the train until twelve o'clock at night and noisy and can't sleep, so I have to put earplugs into my ears, which is uncomfortable and affects the quality of sleep. This problem cannot be solved