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This hotel is nice & cozy. Clean pool & gym, good breakfast. There is a small shop at Lobby. A supermarket “Food Basics” will be opening soon opposite the hotel, this is very good if you prefer to cook meals. Subway is just opposite too & lots of buses stop by around the hotel. Walking to China town takes only 15-20 mins where you can dine at different restaurants. We will stay here again next time when visiting Ottawa.

Lovely stay. Enjoyed the jazz bar. Rooms are very clean. Nothing but good to say about our visit. Thank you.

Great stay. Central location downtown. Comfortable bed and pillows. Felt relaxed and revitalized. Room as upgraded at check in by the receptionist so that was a bonus!

Nice location, elegant building, service is great. Only issue was with the AC fan system - it was way too loud whenever it switches on. Woke up few times as the fan auto-switched on.

We thoroughly enjoyed our stay here - the room was spacious as we were upgraded to a preferred corner room for free. The hotel had a WiFi issue when we checked in but the receptionist Todd was extremely helpful and gave us recommendations for food nearby while we waited to be able to check in. The location itself is central and close to the market, but there are quite a few individuals struggling with mental health, homelessness, and addiction issues who tend to linger in the area. The security for the hotel however is great. The gym is brand new with a great view and there is a hotel pool and sauna as well as laundry facilities. The hotel staff were always extremely helpful and accommodating, and went above and beyond to make us comfortable during the stay with small touches such as extra water. We would recommend staying here again based on the comfort of the room, the view, and also the incredible and friendly service.

Where to begin... first of all, when I made this booking, there was no mention whatsoever of HEAVY DUTY CONSTRUCTION beginning every day at 7 a.m. Naturally upon checking in, I'm informed that there is intense construction happening right next door. And yes, it was brutal. I also SPECIFICALLY booked this hotel because there was an option to reserve now, pay at the hotel. Here are some direct quotes from my booking confirmation email: ”You'll need to pay upon check-in at Andaz Ottawa Byward Market, by Hyatt,” ”Your payment will be handled by Andaz Ottawa Byward Market, by Hyatt,” and ”Pay at Hotel.” Sure enough, I get there, and the money's already been taken out of my credit card and I owe nothing to the hotel upon check-in. (This matters for reimbursement purposes at the company I work for.) Lastly, I was told when I checked in that housekeeping would be visiting every third day -- that was fine by me. But the very first day, I come back to my room after a long day and someone's been there, replacing towels, removing the minimal garbage in there, etc., which I was not at all prepared for given that I was advised the opposite. It made me extremely uncomfortable because all of my personal effects were left throughout the room, not expecting housekeeping given that I was advised no housekeeping would be coming until the third day. I'll be honest, that creeped me out as someone travelling alone. The staff were apologetic but I didn't find their explanation at all sufficient. (The housekeeping manager and front desk attendant completely contradicted each other.) Overall, such a chaotic stay. Oh, and, the heat in my room didn't work. Had to request a space heater... I mean, c'mon.