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What a fabulous hotel perfectly located a block from the Grand Canal and close to both the Rialto Bridge and St Marks Square.  The receptionists are outstanding and answered all of our many questions with comprehensive answers, patience and respect. Can’t rave enough about them.  The rooms are even prettier than indicated on line, with plush bedding, a large bathroom and plenty of space. Breakfast was convenient and offered a large variety of choices. Service was also exceptional. Without question - you will enjoy this full service hotel. As a bonus, there is also an elevator so you don’t have to lug your suitcase up the stairs.

We all absolutely lived it! The first impression is the super friendly staff. You have to climb quite some steps to reach the room (ard one floor of stairs? Not recommend if you have a lot of luggages) however the staff ran out and helped us to move most of the luggage's to our room. The check in time is actually quite flexible since we arrived at 1230 and the staff still allowed us to check in. The room is very spacious with clean toilets and bathroom, there are Shampoo and body washing separated and some to spare (since we ordered an extra bed in a double room) We are also very surprised about the extra bed because it is not an ordinary expandable sofa bed, but a normal bed. Apart from the nicest service we have ever received, the breakfast is also a highlight. There are tons of choices (sweets like milk pudding, croissant, fruits, normal breakfast like ham and bread) and you can order some specials from the menu. We did try their scrambled eggs and smoked salmon salad, absolutely spot on! It has to be the best breakfast I've ever had from hotel! The location of the hotel is very close to the train station, but quite some walk to piazza San Marco (ard 20 min if you didn't get lost) The hotel provide us a map so that we can find places easier, and turns out we did use this map way more than google map (Google map gets really inaccurate on the island), one service we like a lot again. Overall it's a very pleasant experience and we like the hotel very much! Definitely recommend!

Extremely satisfied 👍, the hotel facilities are excellent and well-equipped, including Illy coffee and various tea bags. There's a fridge, which is really convenient for bringing back ice sometimes. The hygiene is impeccable. The front desk and other staff are all very warm and polite, always proactively going the extra mile for guests. My experience traveling in Italy was quite disappointing due to numerous pickpockets, and public transport being either late, early, or striking. Thankfully, this hotel provided me with the best, most comfortable experience and wonderful memories, otherwise, I really couldn't have continued my trip. I could stay at this hotel forever. The price is a little higher than other hotels, but its value definitely exceeds its price. Staying at this hotel makes your trip easy and pleasant.

The location is super convenient, just a 2-minute walk from the train station, so you can drop off your bags and start exploring right away. The restaurant downstairs is also very good, but the Wi-Fi signal in the room was a bit weak.

This hotel is a must-recommend! My child and I both agree it's the best value-for-money hotel we've stayed at in Europe so far. The moment we got off the train, we could see the hotel's logo from the platform – the location is excellent, right across from the train station, less than a 2-minute walk. Plus, the room was bigger than we expected, the largest we've had these past few days, and it was very quiet. It came with slippers, a hairdryer, a kettle, and air conditioning. We booked a king-sized bed, which was very spacious, and the bathroom and bathtub were also large. If you turn right out of the hotel, then right again at the first intersection, you'll find many Chinese restaurants. Walking less than 5 minutes down the road, on your left, there's a large, affordable supermarket where a big bottle of water costs about 0.35 euros. The hotel breakfast was also very generous, with a wide variety of items, including boiled eggs.

I highly recommend this hotel! It's incredibly close to the train station – literally a 5-minute walk. You don't have to cross any bridges or lug your bags around (apart from the station steps themselves). We booked a river view room and the scenery was lovely; I took photos of the view from the window, and it had a different charm both at night and in the morning. You can even soak up the sun while lying in bed! The room was very functional and had everything we needed. The breakfast area also had a great view, and the breakfast itself was decent for Italy, though our Hunan palates aren't quite used to it. The lady at the front desk was so incredibly nice! This trip was a bit rushed, and we only stayed one day, but if I ever come back to Venice, I'll definitely choose this hotel again.

We stayed three nights here. Hotel is conveniently located right next to the ferry station. Breakfast was good and has good variety. Probably the best hotel on the island until we received really bad service which lost all marks on our last morning of stay which I’ll elaborate later. We had to catch the first flight and needed to have a quick breakfast before departure after our stay. Since we stayed there for three nights, we had breakfast and also dinned in their outlets throughout our stay, we were surprised the staff told us they don’t have our records on the last morning, we are not seated for breakfast and had to wait for them, it would be better if we get seated to allow hotel to sort it out since we have to leave for our flights. Unfortunately the staff also told us “they have hundreds of guest so it’s not possible to recognize us”. “There is no record”, and after waiting for over 10 min they came back and told us again “there is no record”. I asked to sort out the matter with the manager and they just told us we can walk over to the counter while there is a long queue of guests. Without cutting the line I waited at the lobby. After the staff at the counter also did not follow up about the situation after the queue was cleared or apologize for the rude attitude. We left the hotel after they ruined our experience at Venice. The entire good experience was lost due to lack of hospitality service. Wouldn’t recommend anyone to stay here, and it is a disgrace of the Hyatt brand.

Great! They upgraded us to a larger room. The breakfast was good too. This hotel has a fantastic location, right opposite Santa Lucia train station. It only takes about six minutes to walk across the bridge with your luggage. Plus, if you're planning to explore by boat, you can buy tickets right across the street at the ticket office. We bought a one-day pass and even managed a trip to Murano (the glass island).

I stayed here for the 3 nights I’ve visited for with my spouse and we enjoyed our stay here as it was located close to where we had access to bus routes as well as Venice overall clean and affordable hotel, only down side was receptionists staff were not as helpful e.g. i asked for salt one night at receptionist and i got no response then he was on a call then after he knew i was still waiting and decide to take a look only to say there’s none left until i found it myself few other things did occur similar to this. Others than this it’s good value for money would visit again

Very good experience in this hotel. The very large and clean room. The staff very careful and have gluten-free food. Furthermore, it is very close to the Academia bridge that crosses the great channel. They also have a restaurant in the same hotel. I therefore recommend it 100%.