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Some waiters at the Poseidon buffet treated us reluctantly, quite the opposite of Domingo who was always attentive and with a good smile, the guys at the pool bar at the palace and the Secret are 100%, as for the room we had cockroaches in bed, bathrooms were regularly clean, otherwise good.

The majestic elegance is beautiful!!! Very clean, rooms are very nice. The average rating was because we paid extra for “Elegance club” adult only. This was our 29th anniversary and we wanted it to be kid free. We searched for a hotel that had adult only amenities. When we showed up at the hotel they told us those rooms were sold out in the adult only section. That was disappointing since we paid for that section. We were still able to use the amenities but they were two buildings away. We booked months in advance so that was disappointing. They did give us a voucher for $200.00. To be used towards a $360.00 massage. But we would have loved the room in adult only section instead. The drinks were great! The food average. Entertainment average. The staff-some were great but I would say around 90% don’t even acknowledge you with even a hello. Overall though the place is beautiful! The pools are well maintained and had a great vacation overall.

The complex is nice and the rooms are comfy. I sent an email with some questions / request a week before arrival and they never replied. The food quality wasn't great, my father got intoxicated with something there and we also found a piece of hair in the food. Some people were a bit rude. Zero options for gluten free. The reception and cafes are far from the rooms so you need to take a minibus which is not confortable. Restaurants were always fully booked but they looked empty when walking around.

Their service starts at the check in. Warm welcomesand big smiles makes you feel immediately safe and at home. Their facility is clean, quiet, and there's this sense of calmness throughout the facility. Their rooms are spacious with modern amenities. And the food, the food blew me away. Real authenticity, flavorful, and various assortments to choose from. I'll definitely be coming back

Incredible hotel! Very good food options as well as entertainment, the only bad thing was that they didn't clean our room one day

Most of the waiters can’t communicate well in English, causing many things to go wrong. The restaurant requires an appointment except for the two buffets. The food in the international restaurant is very dirty. My friend ordered an appetizer. There were more than 10 bugs on the table. The scene of climbing out of the food is shocking and the restaurant is very inefficient but the hotel is well located. A taxi from Punta Cana Airport is 30 dollars, downtown is 10 dollars, and Blue mall is 25 dollars.

It has been a pleasant stay. The customer service provided by the hotel has been satisfactory in general. The all-inclusive offer could be improved from my point of view. And for that price it could have included the transfer. Improvable facilities, especially the gym, which is not suitable for this hotel, is very small and inaccessible, it seems like a maze to enter. And the spa is also very poor and not even included in the offer of the all-inclusive package with a superior room. When in Spain 90% is included both services, transfer and spa. Great hotel, great chain, but my face of satisfaction for some other things remains indifferent for that reason... The variety in the food buffet was not too much either... it is compensated by the customer service and the environment of virgin beaches. Then a detail is the overweight in terms of street vendors outside and inside the enclosure...even with the massages...

I loved the hotel, its services, the treatment of each person, so also, our host Rafael was very kind at all times, he was always pending on us and how we were passing it.

There are 2 classes of VIP passengers and the others, the transportation is very bad for the others, they didn't even go for their suitcases.