Name: Candeo Hotels Kumamoto Shinshigai
Address: Kumamoto City, Japan
Rating: 9.2

Japan

Osaka

Tokyo

Kumamoto City

Saitama City

Hirakata

Fukuoka

I checked out from candeo wakayama amd checked into candeo namba. Similarity.. the rooms were huge.
Buttt the cleaning wasnt good! There were stains on the sofa.
Housekeeping wasnt thorough. 
Somedays dirty towels that were put aside wasnt picked up. Even rubbish was not cleared!

What a difference when compared with my previous stay.

Our stay at this hotel was unfortunately overshadowed by a serious safety concern.

At around midnight, the fire alarm went off and woke everyone. The announcements initially included English instructions, with the last clear message telling guests to evacuate immediately. As we were staying on the 27th floor, we had no choice but to assume this was a real emergency and made our way down.

However, once outside, there was no staff present to guide guests or confirm what was happening. After waiting with other confused guests, we went to reception on the 17th floor, only to find the staff seemingly unaware that people had evacuated the building. They appeared surprised when we told them guests were outside.

Eventually, we were informed there was no fire, and staff apologized — but there was no clear communication during the incident and no follow-up support or compensation offered.

This situation did not feel safe. In an emergency, especially in a high-rise building, clear communication and staff coordination are critical. The lack of guidance and awareness from the hotel staff was concerning and could have led to panic or injury.

I hope the hotel takes this seriously and improves their emergency procedures to ensure guest safety in the future.

We stayed at The Singulari Hotel & Skyspa at Universal Studios Japan during our 4th trip to Japan and our first traveling with our auADHD toddler. This was our second hotel in Osaka, and we arrived by taxi directly from our previous hotel. Taxi tip: make sure you show the taxi driver the hotel name and address in Japanese. Our driver initially dropped us at Universal Studios Japan instead of the hotel entrance and that cost us when it showed him the Google maps address.

The hotel staff themselves were excellent. They deal with international guest on the daily and some speak English. Our forwarded luggage was received without issue and delivered directly to our room, which made arrival seamless. They have forms for luggage transport themselves that I used for our KIX airport hotel. Service throughout our stay was efficient and professional, and the staff clearly explained all hotel procedures.

The biggest advantage of this property is its location. It is about a 10-minute walk to the entrance of Universal Studios Japan, which gives you a real edge if you plan to rope drop. The subway station is directly outside the hotel entrance, making transportation extremely convenient. Universal Citywalk is steps away, with Starbucks, Lawson, Bikkuri Donki (Great for familes by the way), shopping, and countless restaurants all within immediate reach.

If you’re visiting USJ, I strongly recommend arriving at the park entrance by 7:30 a.m. We arrived around 8:30 a.m., and it made the first ride strategy noticeably more challenging. Luckily disability service helped a little as it was similar to Disney when you have to go to the Fast Pass staff to get a return time but USJ uses pen and paper. The earlier you position yourself for rope drop, the smoother your morning will be. Lines were extremely long and we were only able to see half the park. Unless you have 2 days at USJ, I recommend buying the Express pass packages as early as possible as they were all sold out the day of. Definitely a big regret as we only had 1 day there.

The onsen sauna was of an average size. After long park days, it was incredibly relaxing. The baths are separated by gender, and there are no private rentable family spaces, so that’s something to keep in mind if traveling to onsen if you are not comfortable going commando with others.

Our room was spacious and comfortable. The bathroom felt slightly dated but it was clean and fully functional. One thing I missed was having a small kitchenette and in-room washer/dryer. Laundry is available on the spa floor via coin machines, but in-room units would have been more better.

On our second day, we made a day trip to Ghibli Park in Aichi, which took about 2.5 hours each way via Shinkansen and local transit. It’s doable but long. If your primary focus is Universal Studios Japan, this hotel is an excellent strategic base. If you plan multiple long day trips outside Osaka, you may want something more centrally located. I should have planned a day to stay at Nagoya for my Ghibli Park day.

Overall, The Singulari is ideal for travelers prioritizing proximity to Universal Studios Japan, easy transit access (but not centrally located), and post-park relaxation in a quality onsen setting.

That was my second stay at the Candeo chain but this one I loved more for location and better reception guys and girls who make you feel a special guest or even a friend, not just doing their job. I really appreciate that. 
Wanna say huge thanks to everyone who work there, I cannot skip to mention an English speaking guy (I don’t wanna post his name for his privacy), his friendliness, kindness and sense of humor made me smile every time. 
And for sure I’m gonna back to this hotel only, don’t even wanna look for another one for my next trip to Osaka. 
Thank you, guys, you’re the best! You all are sunshine! 
P.S. The hotel located literally in the middle of everything you need. Don’t even think, just book it and you’ll be satisfied at maximum, I swear.

Overall, I'm satisfied. The location is great, close to the subway station, about a 5-7 minute walk. A highlight is the supermarket downstairs (it's a restaurant supply store, so many food items are cheap). If you head towards Tokyo Tower and cross one intersection, you'll find lots of local eateries and izakayas. Overall, it's good, and the breakfast is excellent.

Had a fantastic stay. The hotel boasts an elegant ambiance, and my room was cozy and spotless. The bed was incredibly soft and comfortable, ensuring a great night's sleep. While not spacious, the room was well-designed with excellent amenities, including hot water, air conditioning, and Wi-Fi. The staff were warm and courteous; check-in at the front desk was efficient, and room service was prompt and thorough. Breakfast offered a wide variety of delicious options. The hotel's location is super convenient, within walking distance to the subway and shopping areas. Overall, the cleanliness was excellent, and it was a quiet and comfortable stay. Despite the slightly small room, its minor flaw was overshadowed by the overall experience, which far exceeded my expectations. It was a great value for money and highly recommended!

This hotel was in a great location - very close to the Roppongi station exit 3 and also close to the Roppongi Don Quijote store. I could see the top of Tokyo Tower from the 7th floor too. Comfortable bed and lounge area in my room and good bathroom. The ventilator is running throughout the day, so it can lessen the ”damp smell” that hit me when I first went into the room. TV cna also show the times and business of their spa and laundry room, so that's really convenient.

Good location near shopping street. Had a bad experience in that our key card didn't work 3x and 3x we had to go up to the lobby again with our bags which was a major inconvenience. No upgrade whatsoever, staff just kept apologizing.

CANDEO HOTELS

Columbus

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