Name: Dorsett Singapore
Address: Singapore, Singapore
Rating: 8.3

China

Hong Kong

Malaysia

Kuala Lumpur

Singapore

United Kingdom

London

Chengdu

Petaling Jaya

The room was clean and the hygiene was acceptable, especially considering it's Hong Kong where rooms tend to be small. The transportation was a bit inconvenient, but the hotel offered a free shuttle to the MTR station. However, the staff member who handled vehicle bookings had a terrible attitude. The hotel's service level definitely needs improvement.

Checking in at midnight was seamless thanks to the three receptionists on duty. Staff are fluent in English/Cantonese/Mandarin. We were assigned room 1505, which is a corner room. The only downside was the double bed; it felt smaller than expected (smaller than two singles). The bed was softer than our preference. Sound insulation isn't the best as we heard neighbors talking loudly in the hallway. Good wifi with a couple of cable network stations. The glass working desk is quite small. It has a kettle with tea and coffee. There's a safe and slippers. The water refill fountain was next to the elevator. The pool is currently closed and the gym is on the 29th floor. They offer breakfast with an extra change but we didn't try it. There are several eateries within a 10 minute walk. Great service, just be aware of the bed sizing!

The hotel is located in the new area of the old Kai Tak Airport, and there are not many facilities nearby, making it more suitable for business travel. The hotel offers a shuttle bus service to the subway station, but overall, it's just average. The front desk service was good; I checked in at 1 PM and there were no rooms available, but in the evening, I was upgraded to a suite. However, the concierge generally didn't proactively help with luggage.

Many “wow” factors from my stay on 21–22 March. I was lucky to receive a room upgrade and the room was incredibly spacious. The receptionist was very welcoming and every staff member showed genuine hospitality. The shuttle driver was also very polite. Even when I requested for late check-out at 12:00, they were happy to accommodate.

I would definitely return—this is the only hotel in Hong Kong that truly impressed me for this time. Compared to the other hotels I stayed at during this trip. This was the perfect way to end my last night in HK

The hotel is very convenient with easy access to shopping areas via the shuttle service and there is also a tram station located close to the hotel if you will go central area

We had a pretty good one-night stay. The room size is quite satisfying for HK standards and the room itself is well equipped. Great view from 22nd floor as well. I appreciated the availability of water dispensers.
Location is also great, walking distance to metro and Mong Kok area.

Overall, the value for money is decent. For Hong Kong, getting a room of this size and bed dimensions at this price is acceptable. However, the hotel is a bit dated. The sink looks old, the coaster was a bit dirty, and there was grime in the crevice of the desk drawer pull. I understand the eco-friendly initiatives – bringing my own toothbrush and toothpaste, and no complimentary bottled water, are fine. But the room isn't cleaned by default unless you hang a sign on the doorknob, which is a bit inconvenient. I didn't even notice this sign initially, and it wasn't mentioned during check-in. Plus, you have to hang it out before 10 AM. I only discovered this rule when I returned on the second night. Alright, fine, I can accept not changing towels, sheets, pillowcases, or even bath towels, but at least empty the trash can, right? If they don't clean at all, they should definitely inform guests during check-in. On the day I left, I saw a multi-legged bug crawling in the bathroom. Luckily, I'm used to roughing it, so I just ignored it. Oh, and there was no hand soap, just body wash. The air conditioner was also very loud; good thing it was winter, so I just turned it off when sleeping. It would be unbearable in summer. I'd also suggest updating the curtains. I support being thrifty and environmentally conscious, but attention to detail is still important. Even budget hotels in mainland China's first-tier cities have better attention to detail than this place, at a third or even a fifth of the price. They did give two dining vouchers for Wah Sing Cafe, which are worth 82 HKD each, so that makes up for some of the shortcomings.

The location is excellent, the staff were super friendly and polite, and both rooms were big and comfortable. The hotel was clean. There was a strange smell in the corridor, I think because of the weather, but it did not affect our stay or rooms at all. We took breakfast, which was fair. I only wished there were gluten-free bread and lactose-free milk; the manager was helping his colleagues, which was nice to see. 
For sure, I will come back again to this hotel.

Dorset Hartamas – First Time & Definitely Last
Seriously… Dorset Hartamas with THIS quality?
This is my first time staying here, and honestly, the experience was worse than expected. The only thing worth praising is the continental breakfast — and that says a lot.
🛎 Service & Attitude: EMBARRASSING
When I wanted to extend my stay from Day 1, someone just dropped the key without any explanation.
I was standing there with TWO luggages, clearly struggling —
❌ No bellboy assistance
❌ No offer to help
❌ Just stared at me like I was invisible
For a hotel, this is shameful hospitality. Staff were unfriendly, uninterested, and poorly trained.
🍽 Room Service: INSANE PRICING, LOW QUALITY
Room service food felt like GrabFood standard, if not worse.
RM44 for THIS?
Paper box, soggy presentation, and taste that doesn’t match the price at all.
Completely not worth the money.
🚿 Shower: SEE THE PHOTO
The shower situation speaks for itself.
Weak water pressure, outdated setup — definitely not hotel-standard comfort.
You expect guests to pay premium prices for this?
🍳 Breakfast (The Only Win)
Credit where it’s due — breakfast was actually very good.
Many choices, tasty, and easy on the stomach.
Sadly, this is the ONLY positive thing about the stay.
Overall, this hotel is saved by breakfast only.
Everything else — service, attitude, room service quality, and basic hospitality — FAILED.
For the price paid, this experience is unacceptable.
Definitely not recommended, and I won’t be returning.

The hotel might be a bit older, with some irreversible signs of wear, but you can tell the cleaning is thorough. It's right next to the metro station, offering direct access to Bukit Bintang and Petaling Street, making it super convenient for getting around the city. It's also very close to UCSI, about a kilometer away, which you can reach by bus or on foot. The front desk staff doesn't speak Chinese but they're fluent in English; if you don't speak English, they'll use a translation app to help with check-in. You can also store your luggage there.

The hotel's location is right in the city center, about a 10-minute walk to the metro station. There's a large shopping mall and plenty of restaurants nearby, which is super convenient. The room facilities are neat and clean, with slippers, toothbrushes, a kettle, and a fridge – excellent value for money. My flight arrived early, so I was able to check in my luggage before the official check-in time and return after lunch. The front desk service was excellent.

It's a good hotel, combined with apartments, so you will see some rooms are not under hotel management. Cleanliness is OK, not too clean, not too dirty. Rooms look outdated. TV is broken as per picture. Location is good for shopping near Ariani, Jakel Mall, Jalan TAR and Sogo. Car park charge per entry, RM6.60 per entry, quite limited if you arrive late at midnight. Room small, but not too small, still can put TOTO on the floor and sleep 2 more person. Overall OK.

This Apartment type is really great place to stay for family. Although we don't use the kitchenette, it's a great thing to have, and also washer-dryer machine.
Spacious place, great views all around, close to every malls, walking distance to the Lot 10 and Pavillion and also to Berjaya Mall.

Great customer service and staffs.

The hotel rooms, facilities, cleanliness, and service are all excellent. There's also a pool and a gym. Within 100 meters of the hotel, there's a large shopping mall and a huge supermarket, both offering great quality food and shopping in a good environment, making it incredibly convenient for retail therapy. The hotel is also very close to Changi Airport, just one subway stop away, so transfers are a breeze. Don't miss the spectacular waterfall music show that takes place daily at 10 AM in the airport terminal – it's truly beautiful and worth seeing.

The hotel's location is excellent, right out of Exit 4 of Outram Park MRT station, making it very convenient to get to all the main attractions. The room was also quite clean. Plus, it's close to Chinatown and the Maxwell Food Centre. The soundproofing in the room was good too; even though we were assigned a room next to the elevator, we didn't find it noisy at all. The elevator requires a key card, which adds to the safety. The only downside is that the hotel's Wi-Fi is terrible; pages often wouldn't load. After 10-11 PM, it was pretty much unusable.

Dorsett

Columbus

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