Name: Springdale Serviced Residence
Address: Guangzhou, China
Rating: 8.2

Thailand

Bangkok

Vietnam

Hanoi

China

Guangzhou

Shenzhen

Suzhou

Indonesia

South Jakarta

Exceptional Stay, Unforgettable Service. Exceptional service provided by the hotel staff especially Mr. Ben & another female staff provided prompt assistance when my mom lost her way on the way back to the hotel. They immediately take action to contact the police & driver which makes my mom safety back to the hotel. Really helpful & efficient service.

Mr. Yut assist to book the taxi for us when we depart to airport. The staff's collective commitment to excellence was palpable, guarantees my return and my highest recommendation.

It’s my 2nd time staying at this hotel, and although there were a few hiccups this round, overall it was still a pleasant and enjoyable experience!
The hotel staff remain as welcoming and helpful as ever. I’m absolutely obsessed with the TAO BIN beverage vending machine at the lobby!
Our room was clean, comfortable, and well-equipped with a 2-in-1 washing machine and dryer, as well as a microwave — perfect for daily convenience. However, we did encounter an issue with the dryer during our stay. The maintenance technician spoke little to no English, which made communication quite challenging, and we weren’t entirely confident that he knew how to resolve the issue.

Thankfully, the front desk care team quickly stepped in and efficiently arranged for us to move to another room within 20 minutes. They spoke good English, were patient, and handled the situation very professionally.

Once we moved to the Executive Two-Bedroom Serviced Residence, everything worked perfectly, and the rest of our stay was smooth and comfortable.
Despite the minor inconvenience, the staff’s responsiveness and warm service made our stay a great one overall.

Beautiful hotel in the lively area of Sukhumvit. Great amenities and incredible view from the restaurant and bar at the top. Room was exactly as photographed, clean and to a great standard. Would definitely stay again. Thanks to all the lovely, helpful staff

Service apartment was very clean and spacious. Most importantly it’s quiet and was a good getaway from the hustle and bustle of BKK. Free shuttle service to nearby train service.

I truly appreciate the complimentary upgrade and the friendly staff. Though I experienced yellow water and no hot water on the second day, I’m grateful for the team’s efforts and hope maintenance can be improved for future stays.

The hotel's location is great, and the surrounding area is very convenient with supermarkets and street food stalls easily accessible. Some rooms have older air conditioning units that can be a bit noisy, but they still cool effectively.

We stayed at Somerset Grand Hanoi in November and had a wonderful experience. Yes, the hotel is older, but it is extremely convenient—just a 7–10 minute walk to the Old Quarter and close to everything you’d want to explore. The cooler weather was perfect; we could comfortably wear shorts, and the kids even enjoyed the pool.

Our 2-bedroom, 2-bath unit on the 10th floor was spacious and practical, with a full kitchen and a washer/dryer combo—super helpful for families. The kids especially loved the ping pong table! There’s also a Quick Mart right inside the hotel, which made it easy to grab breakfast items, snacks, and even last-minute things like cough drops.

We didn’t eat at the hotel since there are so many incredible options just steps away—but that’s part of the charm of staying here.

Overall, a comfortable, convenient, and family-friendly place to stay in Hanoi. Highly recommend!

This hotel was absolutely unreal. From the moment we arrived, we were approached with polite and kind attitudes not the staff, offered a medicinal tea during our wait and patiently assisted in locating am ATM to retrieve cash for a deposit. Every instance of our arrival and departure from the hotel for our day to day activities followed by polite greetings from the front desk staff.

The view was beautiful, and the service apartment came supplied with several household objects including cooking pots, pans, and utensils. It was also equipped with a microwave which was very convenient.

The location which just a 15-20 minute drive from Old Quarter, and still convenient enough for exploring by walking. There were several authentic shops and restaurants nearby which made for easy access to great meals and snacks during daily activities. I would highly recommend a stay with this hotel.

A Coffee shop and a convenient store is nearby the hotel. Location of the hotel is easy to go any place in the city.

Hotel room is big and clean. We need to have brwakfast at a restaurant 20 meters away from hotel, npt so many choices.

We stayed in the 3 bedroom apartment with 2 kids. Location is great, it is connected to a smaller shopping mall, you can literally walk into the mall from the reception area. There is also another shopping mall which I believe is bigger, it's about 5 minutes walk which isn't too far. It's not close to the underground train which isn't a problem for us as we used didi. The only downside is cleanliness. Not all rubbish bin in our apartment was emptied everyday. Some bins were emptied but some were not. They also did not replenish the facial tissue and toilet paper properly I.e. we would come back to find there's only 1 toilet roll in the toilet rather than 2. Also, the bathroom was not that clean, the seals are old and worn out (refer to photo). It should be relatively straightforward for Somerset to reseal the entire bathroom to make it suitable for their advertised 4 star rating.

I've stayed at Somerset twice now and both experiences have been great. The front desk is on the 47th floor, and the rooms are all above the 37th floor, so there are absolutely no obstructions – the views are incredible, with the Pearl River right below, completely unobstructed. The subway station is just downstairs, making it super convenient to get anywhere. There's a Starbucks and a convenience store nearby, and it's very close to the university town. You can even bike there, or it's just one subway stop away. University students' stuff is always good and cheap! Breakfast is included and the variety is pretty decent. For this business trip to Guangzhou, I couldn't book Somerset for the first two nights and stayed at a hotel nearby, but it wasn't as good as this one. So I quickly moved back for the last two nights.

Facilities: Excellent
Cleanliness: Very good
Environment: Good
Service: Very good

I recently traveled and had an absolutely fantastic experience at this hotel! Its prime location in the city center was a huge plus, with malls, restaurants, and tourist spots all conveniently located within a few minutes' walk. Getting around was incredibly convenient.

Upon entering the room, I was immediately impressed. It was spacious, bright, and tastefully decorated in a minimalist yet stylish way. Everything was impeccably clean, and the bedding was incredibly soft and comfortable – it felt like sleeping on a cloud, ensuring a deep and restful sleep every night. The bathroom featured a convenient wet and dry separation, and the toiletries were of good quality. The attention to detail throughout was truly impressive.

The service at the hotel was simply outstanding. From the warm welcome I received from the staff at the front desk during check-in to their prompt and efficient handling of any requests throughout my stay, I felt genuinely cared for. The breakfast spread was extensive, offering both Western and Chinese options, and everything tasted delicious – a perfect way to start an energetic day.

Overall, this hotel offers excellent value for money. It's perfect for both business travelers and leisure tourists, and I wholeheartedly recommend it to everyone! I'll definitely be choosing this hotel again on my next visit to the area!

Somerset

Columbus

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