Cartagena Hotels with Infinity Pools

"This is a 3.5/4 stars hotel. For the brand I was expecting a higher level of service and better facilities. The window in our bedroom was dirty to a point we could barely see the outside, some areas are in need of TLC, and some furniture needs replacement. The lighting in the room is not convenient ( either its fully bright or total darkness, no in between). The remote somehow didn’t control the tv (only the tv box). they felt the need to wake us up to remind us we needed to checkout by noon ( which I find cheap, rude and unnecessary). I came with higher expectations and was disappointed unfortunately. Favourable points: good bedding + friendly staff."

"Attentive and super nice staff! Beautiful on the beach Good food as up to Hyatt standard The best hotel in Cartagena for sure"

"Great services, staff were kind and positive."

"The food is ok, but the hotel is remote. It would be better if there is hot water in the swimming place. In addition, the hotel elevator takes a long time to wait. All the food in the hotel requires service charges."

"Great hotel but needs some upgrades"

"I had stayed at the Allure Chocolat in the past and loved it. I loved the room, rooftop pool and pool bar, great staff and good breakfast. Location is excellent, close to the walled city. I booked this return trip to stay at the Chocolat only to arrive and after checking in the front desk man said by the way our pool is closed during your stay for a private group. Note their their rooftop pool and pool bar is a key reason for staying here for me. I then asked why they was not stated at the time of booking the room and he couldn't answer that but said don't worry, we will send you in a taxi or shuttle to another hotel to use their pool. Unacceptable. I was upset and asked to speak to the manager. His option was to transfer us to their other hotel Allure Canela which has a pool. He said it's close and easy walking distance to the walled city and it would cover my need to have the pool on site without the hassle of taking taxis or shuttles to get to the pool. So I agreed and regretted it. Allure Canela is a nice hotel, but smaller, noisy location and the pool is the size of a large bathtub and seeing all guests was going there from all 3 Allure hotels in town, it was quite busy with no deck chairs to use most of the time. So the point of this feedback is based on the poor management decision of the Allure Chocolat to block the pool for a private group and not warn guests booking rooms on those dates. I feel this was deceptive and ended up paying too much for a room in a hotel in not so great location. I did get free meals for 2 nights, but this didn't make up for the inconvenience and excitement of staying at the Chocolat. I will highlight the front desk man Felix. He was very nice and tried to help at Chocolat when he had to tell me about the lack of pool facilities. Very nice man."

"The scenery is very nice. You can see the sea from the balcony. Hygiene needs to be improved. Furniture is old. What I have to complain about is that such a big hotel does not have a hair dryer (maybe because the quantity is limited, the hotel staff said to look for it, but in the end they did not give it to me)"

"Excellent hotel and staff. Brand new with some amazing art work and decor. The view and ambience is simply beautiful. The only one problem I have which I know is being addressed is the last 1/2 drive to the hotel is literally thru some rough unpaved road which can make you car sick if you suffer from motion sickness. Besides that which I said is being addressed a must visit to relax and be one with nature if you are in Cartagena "