The Shangri-La Sydney is an ideal spot for travelers wanting to discover the city. The Shangri-La Sydney is an ideal choice for travelers who want to take in the sights and sounds of The Rocks. Boasting a convenient location, the hotel is just 6km from St Leonards Station and 12km from Sydney Airport. Just a short walk from Bridge Street Metro Station, traveling to most city destinations is a breeze. With multiple attractions nearby including Barangaroo Reserve, Sydney Observatory and Martin Place, guests will find plenty to keep themselves occupied. After a long day of sightseeing, guests can retire to the comfort of the hotel. This The Rocks hotel offers parking on site. Guests tell us the location of this hotel is fantastic. This hotel is particularly popular with those traveling with families.
"On the first day of my stay, an Indian guy was at the front desk. I arrived at 1 PM and was told check-in was at 3 PM, which is a standard policy and fine. However, for some reason, they assigned me room 417, a City View Opera House room. As soon as I heard the number, I had a bad feeling, and when I entered the room, I almost cried. The view was completely blocked, and next door was a fire equipment room. I tried to communicate with Ctrip to change rooms, but after an hour and a half, there was no progress. I went to the lobby myself to sort it out and luckily found Marco, a Chinese customer service manager. Thank goodness! Not only was communication seamless, but he also patiently helped me secure a higher-floor city view room for the next day. Even though it cost a little extra, I gladly accepted. This was my second time staying at the Shangri-La Sydney. My first stay was perfect, so I didn't expect to encounter so many unexpected issues this time. Thankfully, Marco resolved everything. After the first day, I thought I'd never stay at the Shangri-La again, but Marco's help truly compensated for the disappointment. Plus, I ordered room service four or five times, and the food was delicious! 👍 I specifically wrote this lengthy review for future Chinese guests staying at the Shangri-La; their entire Chinese team at the hotel is superb, so feel free to communicate with them!"