Located on Chating Road, Shangri-La , Beihai, sits in a tranquil location overlooking the Beibu Gulf. The hotel is only 30 minutes away from Beihai Silver Beach; is neighbours include Beihai Underwater World and Beihai Old Street. The hotel’s surroundings are very convenient for dining and transportation.The door to the beach in the seaside back garden opens every day to let guests enjoy the beach.The hotel's Sea View rooms features fantastic ocean views and complete facilities.The Horizon Club floor provides privileged services, such as private check-in and check-out, buffet breakfast, happy hour and more to Horizon and Suite guests.Food safety, healthy and green food are our priorities: MSG and shark fins are off menu and table. Shang Palace (Chinese restaurant) serves authentic Cantonese food along with Hunan and local dishes. Cantonese morning tea is also available every day.Coffee Garden serves an international buffet and Chinese dishes, Lobby Lounge boasts a superb selection of high-quality and valuable beverages like Kerry Wines and Zesta Tea, as well as a summer barbecue in the pool bar at night for your enjoyment. The Health Club offers a wide range of recreational facilities, such as high end fitness equipment, an outdoor pool, sauna, steam room, Jacuzzi, a pool table, foosball, tennis court and more.The hotel boasts good service and good value, as well as convenient transportation access. Wi-Fi access is available in all guest-rooms and public areas. The hotel is also equipped with a comprehensive fire and life safety system.
"The biggest highlight of this hotel is undoubtedly our butler, Lulu. Before our arrival, she proactively contacted me to understand our needs and went above and beyond to fulfill them. She was incredibly helpful with anything she could coordinate and actively sought solutions for things beyond her direct control – truly commendable! 👍 During our stay, she was incredibly responsive and efficient in booking activities and arranging a late check-out. So, these 5 stars are definitely for our butler.
Another great point is the lifeguard at the pool; they are, without a doubt, the most responsible I've ever encountered at a hotel. They diligently watched the pool every single minute, never getting distracted. The staff at the kids' activities also did a fantastic job, engaging with every child and ensuring everyone felt included.
On the downside, the room cleaning could be improved. The non-slip mat in the bathtub had a greasy film underneath (though when I informed the butler, she immediately resolved it and provided disposable bath liners). Replenishment of amenities was also inconsistent. The hot food at the executive lounge was disappointing and didn't match the quality expected from a five-star hotel at this price point. Lastly, the kids' club was very small and lacked proper ventilation."