The Westin Blue Bay Resort & Spa is an ideal spot for travelers wanting to discover the city. Visitors to Lingshui will find that the Westin Blue Bay Resort & Spa is a fantastic accommodation choice. Lingshui Railway Station is located approximately 19km away and Sanya Phoenix International Airport around 58km away. This hotel is located near many of Lingshui's attractions including Daidai Island Diving Center, Jianhu Blue Bay Golf Club and Nanwan Monkey island Eco-tourist Attraction Zone. When guests have some time on their hands they can make use of the onsite facilities. This Lingshui hotel offers parking on site. According to our guests, the location of this hotel is one of the best around. For guests traveling with families, this hotel is consistently one of the most popular choices.
"I've been to Hainan three times, and the hotel environment this time was decent. Stepping onto the balcony, you're greeted by a vast ocean, and you can feel the sea breeze right from your bed. However, the service was truly abysmal! As soon as I entered the lobby to check in, I overheard someone complaining, and I thought, 'Oh no, did I just book a dud?' 😂 From the moment we started waiting to check in, the poor service quality was evident. Perhaps it was because the service at the Sheraton where we stayed for the two previous nights was so exceptional, which made the contrast here even more jarring, especially since both hotels cost nearly 1,700 yuan per night.
First off, no staff member contacted us beforehand to provide check-in information. Secondly, the 'service butler' assigned to us by the front desk was incredibly slow to answer questions and never proactively inquired about our needs. Even when I had a question for her, it would take ages for her to reply. Many times, we were unsure about the daily hotel activities – what they were, where to go, or when they took place. Plus, there were no staff members at some of the rafting areas. The overall experience left me feeling a lack of happiness and a sense of cold indifference during my stay. Most of the children's activities were also chargeable. So, I will definitely not be staying at this hotel again."