Featured facilities: Parking, Laundry service (on-site), Restaurant
Great
97 reviews
9.3/10
1 night
From HK$333
Check availability
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Featured facilities: Parking, Laundry service (on-site)
Very Good
129 reviews
8.9/10
1 night
From HK$978
Check availability
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Read genuine traveler ratings & reviews to find your perfect stay.
9.5/10
Amazing
AAnonymous UserI stayed at MO in Sanya before. The facilities were old and the beach was average. I was very disappointed, so I rarely chose MO afterwards.
When I booked this time, I saw that the Lucerne MO Hotel was newly renovated, so although the price was high, I booked two nights with the mentality of giving it another try. I really felt that it was excellent in all aspects and worth staying:
1) The decoration style is simple, elegant, exquisite, and fashionable, and the facilities are first-class and impeccable👍
2) The hotel has a superior geographical environment and is close to the lake.
3) The service is first-class. It can be seen that the waiters have been well trained and the service is in place.
The only regret is that I met a friend from Shanghai this time. She booked a room directly with the hotel at a cheaper price than Ctrip, and the hotel also upgraded her room type and gave her a consumption voucher. Ctrip is such a big company, it should be easier to get these, right?
MMelTravelLocation:
The hotel is well located, approximately a 9-minute walk from the nearest station, which made getting around convenient.
Room & Housekeeping:
The room was clean and well maintained throughout my 4-night stay, which I appreciated. However, the minibar was not refilled during the entire stay, which was disappointing and not what I would expect given the price paid.
Staff & Service:
Unfortunately, the service experience was inconsistent. The front desk staff appeared inexperienced and unsure about basic matters such as payment handling and invoicing, which caused unnecessary confusion. It felt as though the staff member may have been an intern without adequate supervision or training.
More concerning was the overall attitude at the counter, which came across as rude and unwelcoming. I sincerely hope this was not a case of discrimination, but the interaction especially with the man staff did not reflect the level of hospitality expected.
Value for Money:
While the hotel positioned itself as high-end in design, the service and experience felt surprisingly basic. For the price charged, it did not offer good value and did not meet the standards.
Overall:
Although the location and cleanliness were positives, the service shortcomings and lack of value significantly affected the overall experience
PPENGThe pictures are all views from the window. See the beautiful scenery of Lake Lucerne. Because it is this, we evaluate 5 stars. The hotel is 4 stars in size and has the same facilities as the domestic express hotel. The room is quite large in Switzerland. The balcony is very nice to see the lake. It takes 8 or 9 minutes to get to the lake. There are more places to eat around, and the bus is still close. Go to the hotel to take the little cable car. The breakfast variety is too small, 30 Swiss francs a person, it is really cheaper, it is the simplest breakfast in the entire Swiss itinerary. The breakfast restaurant can see the lake, it is still good. The overall layout of the hotel is very good, people like it very much, the hotel service is also very good. Specifically, the hotel has a shuttle bus, saying that it can only be sent to the bus station from the hotel, and then take the bus to the train station. The driver actually sent us directly to the train station that day, touching. Lucerne is not big, the hotel location is OK, and it is convenient to go anywhere.
FFionnYee18hotel’s central location, noting its proximity to key attractions and transportation hubs.
The hotel’s staff are friendly and helpful. 
Improvement:
absence of certain in-room amenities, such as fridges or kettles
CCHENGYINGThe room is clean, the style is quite medieval, and the furniture and equipment are very tasteful
The service staff are very polite and enthusiastic. Check-in time coincides with summer changes, and the hotel also provides thoughtful reminders~
PPhoebeWe arrived to the hotel at 12, but all locker are fully occupied (i remember only around 10 lockers) and I have to carried the luggage and wait for check in nearby the river (lucky not too far) and there is no air-con in the room but hotel do provide a fan for us but still too hot to sleep with.
But the location is very good and hotel provide a free transportation ticket (never used cause we walked)
PPPehtI have went there for one day , in the room there are 2 bed no sockets but have 2 usb chargers. Share bathroom and toilet ( there are a lot of them) . Facilities are play areas, study areas…
GGuest UserI love this hotel, much much better than expected. It’s worth the price and performs above this level. Room is decent, a little bit distance from train station but very safe walking because it’s near the business area. Reception people are nice, I didn’t expect to see them in the midnight. Thanks for the hard work.
GGuest UserThe location is good, close to the train station and most sightseeing places in Luzern. The receptionists were all friendly and helpful. The only drawback of the hotel is noise levels. There are many restaurants around with outdoor seating so you would hear people chatting all the way till 11 pm. 5AM in the morning there would be loud street cleaning trucks. There was one night some bar nearby had loud drunk people noise till 2AM. There's no AC in the room so you have to leave the window open and deal with all the noises.
For hotels with Parking in Lucerne, the average price on weekdays is HK$3,472, and on weekends (Friday–Saturday) is HK$3,602.
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