The Hilton Irvine/Orange County Airport provides a great place for travelers to relax after a busy day. Visitors to Irvine will find that the Hilton Irvine/Orange County Airport is a fantastic accommodation choice. The hotel is conveniently located just 2km from John Wayne Airport and 8km from Tustin. There's plenty to do nearby, with Aloha Bliss Skin Care, Palace Entertainment Inc and OC Helicopters all within a short distance. In their spare time, guests can explore the hotel's surroundings. This Irvine hotel provides parking on site. Our guests consider this hotel to have excellent service.
"This was a terrible complaint. Between 10:45 PM and 11:15 PM, I was woken up by repeated, shrill laughter. I'm staying on the pool-facing side for better sunlight. I called the front desk, but no one answered. Around 11:30 PM, I got dressed and went downstairs to check. There were seven Black men there. I didn't mean any racial discrimination; they were laughing and talking loudly almost in the early hours of the morning. I was just recording video as evidence. Then I went back to the front desk to show them the photos and the noise level. The front desk notified security. I don't know exactly what security did, but after I returned to my room, the laughter continued, so I knew they were just asked to be quiet. I strongly believe that at this hour, there should be at least some management in the lounge area. Guests can chat, but they should be directed to the lobby to avoid disturbing guests upstairs, especially since it's so late.
I called again, and it wasn't until after 2 AM that the seven Black men went back to the hotel to sleep, and then it finally quieted down completely.
I didn't get a good night's rest. I tried to fall asleep again around 2 AM, but it was very difficult.
Hotel complaints generally result in almost no compensation.
Ctrip earned my commission, but they resolved the issue proactively. I'm satisfied with Ctrip's handling. I don't know how much Ctrip's commission was, but I feel it was fully refunded as compensation, despite the hotel's lack of action.
I'm satisfied with Ctrip's handling, but I understand that Ctrip cannot predict the specific management and service of a hotel.
The hotel's overall condition is in line with the price range. The room had a damp smell, but everything else was fine. Overall, it's worth the money.
Objectively speaking, the management is quite poor."