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5-Star Review for Best Western Plus Carlton Plaza Hotel, Victoria, BC My stay at the Best Western Plus Carlton Plaza Hotel in downtown Victoria was nothing short of exceptional, especially thanks to the front desk team's kindness in upgrading me to a suite. The suite was fantastic—extremely spacious at around 400-600 sq ft, with a full kitchen including fridge, stove, microwave, and dining area, plus a cozy sitting space and pull-out sofa that made it feel like home. Cleanliness stood out, with spotless rooms, fresh linens, and well-maintained facilities throughout this heritage property renovated in 2019. The location is unbeatable, steps from Government Street, Fan Tan Alley, and the Inner Harbour, perfect for exploring Victoria's attractions on foot. Service was top-notch: friendly, accommodating staff handled everything efficiently, from check-in to daily check-ins, echoing countless glowing guest reviews. Amenities like free WiFi, fitness center, air conditioning, and 24-hour front desk added to the comfort. I can't recommend this hotel enough—it's a gem for any Victoria visit!

The room was spacious, the air conditioning was strong, and the hot water was plentiful with good pressure. I was very satisfied with everything, especially the front desk staff, who deserve a special mention. My only minor complaint is that check-in starts a bit late at 4 PM.

Quaint hotel, with a great location.  Staff greeted us as soon as we walked through the door, we were able to check in early and dump our bags and walk into the city centre which is probably 10 minutes away.  Room was very big with 2 huge comfortable beds, no tea or coffee facilities in the room but you could get some from the reception area.  We decided to eat in the pub downstairs which was lovely, it was packed and there was a game on so everyone was very happy

We liked well renovated rooms and pop decorations. The pool was not specious but my daughter had fun with it. They provided nice and honest service!  My daughter left her allowance on the shelf accidentally then a cleaning staff took it (of course) but  when she explained that it wasn’t tip, they returned it to her. I was very touched by their response. It’s located in front of a mall.  We will definitely be back this hotel.

such a great experience!! the room was definitely very pretty and the breakfast was delicious too.

- A relatively old hotel room is darker, there is a kitchen for family cooking, the location is quite convenient. Breakfast is included, which is acceptable in a small hotel style. The only problem is that the hotel does not provide air conditioning, maybe the weather is still relatively cold in May, so there is no air conditioning service. The front desk attendants are also happy to provide different information to tourists for sightseeing .

I had a fantastic stay at this hotel! One of the highlights was the free bike rental, which made exploring the area so much fun and convenient. The breakfast was a pleasant surprise; the homemade croissants and pastries were absolutely delicious and added a delightful touch to our mornings. The billiard room was a great way for our family to relax and enjoy some quality time together. We also found the coin laundry service incredibly handy, especially during our extended stay. Overall, a wonderful experience that made us feel right at home!

Good location friendly staff Recommended for stay here a bit noisy from the road but all good

Nice location and nice staff. It’s clean inside the room but not outside the room where areas with carpet coz it’s old building. Air conditioning doesn’t work to heat the room and no room temperature can be adjusted. Too cold for December & had to call front desk to get extra duvet. The breakfast is very nice

The room wasn't large, but it had a kettle. There was a bar upstairs. The room wasn't very soundproof, and it was quite far from the city center. They sent an email before check-in requesting a $1 charge to my credit card, but then charged me another CAD cent at the front desk. I don't understand the point of Canadian hotels deducting from your credit card and then refunding it.