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Great hotel, a bit too far from the city centre. If you’re a tourist, you may consider something more convenient (about 40m away from centre by public transport)

I recently stayed at this hotel , and I have to say my experience was a real mix of good and bad. I'll break it down clearly so other travelers know what to expect. Check-in experience I arrived at the hotel AT 21 PM, which was supposed to be the standard check-in time. To my surprise, there was absolutely nobody at the reception desk. I stood there waiting, thinking someone would appear in a minute.. After a while staff member finally came out from a back office. They looked a bit stressed or overwhelmed.The check-in process itself was rushed and cold. Coffee in the room – horrible Another big downside was the in-room coffee. The hotel provides instant powdered coffee – the cheap, soluble type that comes in a small sachet. I made a cup hoping for a decent morning coffee, but it was truly horrible. The taste was artificial, bitter, and had absolutely no real coffee flavour. It honestly tasted like chemicals. In my opinion, a hotel charging these rates should definitely offer capsule coffee (like Nespresso or a compatible system). Powdered coffee is outdated, low-quality, and leaves a terrible impression on guests who appreciate a good cup of coffee to start the day. This is a small detail that makes a big difference. I ended up going out to a nearby café to buy real coffee. THE POSITIVE POINTS Cleanliness – excellent On the positive side, I have to say that the cleanliness of the room was impeccable. The bed sheets were crisp, white, and spotless. The bathroom was perfectly clean – no hair, no dust, no stains. The floors were well swept and mopped. It's clear that the housekeeping staff takes their job seriously and does an excellent job. I felt very comfortable in terms of hygiene and tidiness. The room itself – fine The room was fine. It wasn't luxurious or particularly stylish, but it was perfectly acceptable for a short stay. The bed was comfortable enough, the TV worked well, the Wi-Fi connection was stable, and the air conditioning functioned properly. There was enough space to move around and store my luggage. So for a basic, no-frills stay, the room met expectations.

The location for this hotel is ideal for exploring Berlin by foot or public transport. There are also quite a few attractions nearby or a short walk away and many good restaurants close as well. We had very few interactions with staff as we had no issues during our stay and when we did speak with them they were kind and helpful. First thing we needed was to sort out parking and that was easy because there was free street parking in the evening and on weekends so that was free during our stay. We had a quick check in too. We booked a double room for my wife and I and a single room for her mom. We both had a good amount of space and the rooms have furniture that utilize the space well including a desk, a safe, shelves with built in hangers and plenty of bars and hangers throughout the room to hang your things. There was a small TV, good lighting and some helpful lighting around the headboard. The tempurature control is good in the rooms with a thermostat on the wall that has a power button on top and controls on the front to control the air conditioning or heat. The beds were comfy and the rooms were very quiet at night so we got a good night's rest. The bathroom was small but designed well. The shower had good pressure, plenty of hot water and a good curtain to keep the water in. They provide a shampoo/shower gel combo so you may want to consider bringing your own bath products. If you book a suite you get a mini fridge and kettle but the regular rooms have neither. There are tea stations on even floors that have a nice filtered water dispenser that does hot, cold and room temperature water.

Clean, quiet and good environment

Premier Inn Berlin is a solid price-performance hotel in a very convenient location, just next to Alexanderplatz. The rooms are somewhat small, but clean, functional and comfortable enough for a short city stay. Public transportation access is also very easy from the hotel. The only downside was that some of the lobby staff seemed a bit weak in customer communication and not particularly welcoming.

The location is extremely good as it is just right next to the Karlshorst station. There's a coffee shop and a supermarket on the ground floor. There are also washing and drying machines in the basement. I stayed there for 5 nights. The first day was not feeling good. The water from the shower was cold, and the hair dryer was so dirty. As the reception only operates in quite limited hours daily, even though there's a pretty good whatsapp AI communication channel to answer general questions, the above problems couldn't be solved until the next day. Besides, there's a bit of bad smell each time entering the room, but it's toreable. Overall, considering the price and the location, this hotel is a competitive option for business or travel trips.

The location is perfect. There are plenty of subway stations, supermarkets, and restaurants nearby, making it extremely convenient. The building is a little dated, but it was very clean and comfortable. Having a refrigerator was a great help. If I had to nitpick, I would have liked a power outlet by the bed. The female staff member was very friendly and greeted me warmly; she was very pleasant. If I have the opportunity to visit Berlin again, I would definitely like to stay at this hotel again.

Ich hatte einen fantastischen Aufenthalt! Das Zimmer war sehr geräumig, sauber und geschmackvoll eingerichtet, sodass ich mich rundum wohlgefühlt

I I had an unforgettable hotel experience. When I arrived, I tried to push the door open, but it was locked. There was no doorbell. Just as I was fretting over what to do, three groups of guests who had booked the same hotel tried to enter, but none of them could get in. Then one of the guests noticed a digital keypad and typed in the code from her email, but none of them could get in. Each of our groups tried their codes, but none of them could get in. As we were still fretting, the door suddenly opened, and a guest came out, allowing us all to enter. That guest explained that the hotel had emailed us a ten-digit start code and a four-digit comfort code. You had to enter the start code first, then the comfort code, to open the door. The other guests had both the start code and the comfort code, but my email only contained the comfort code. The kind guest checked my email and confirmed that it contained only the comfort code. He then called the hotel, and they said our reservation had been cancelled because we hadn't paid the city tax. However, I clearly saw on the check-in voucher that the €29.90 check-in fee was payable upon arrival. The staff member on the phone later said they would email us the payment and, after payment, gave us a new start code and comfort code. After payment, we finally got a room. However, upon checking in, I discovered it wasn't the Standard Studio with Balcony we'd booked, but a Standard Studio. I didn't want to call them again to complain about the mistake; I just wanted a comfortable room. The hotel's location is convenient, about a 5-minute walk from S train station, and the room was generally acceptable.

The room is very basic, just a cabinet and bed, not table or chairs in room, it quite far away from the city , need transfer 2 to 3 times train to all the surrounding scence.