Trip.com Hotel Refunds: Cancellation Policy, Time & Status

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By Trip.com

June 24, 2026

Trip.com Hotel Refund

Learn how long Trip.com hotel refunds take, understand Trip.com hotel cancellation policies, and track hotel refund status.

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How to Get Trip.com Hotel Refunds - Step by Step Guidelines

Step 1: Login to the Trip.com app to get a hotel refund

Open the Trip.com app on your phone and sign in. Tap on "My Trips" to see all your past and upcoming travel plans.

Step 2: Find the hotel booking

Find the trip you need to cancel and tap on it. This will open up all the details about that specific booking.

How to Get Trip.com Hotel Refund Step1/2

Step 3: Request the Trip.com for a hotel refund

Tap the "Cancel Booking" button to cancel your hotel. Be aware that some hotels don't offer refunds, while others might give you a full or partial refund if you cancel before a specific date.

Step 4: Provide the Reason for Cancellation

Take some time to explain why you're canceling your hotel reservation, and then tap the "Submit" button to finish the cancellation process.

How to Get Trip.com Hotel Refund Step3/4

Step 5: Confirm the Trip.com Hotel Refund

After you've sent your cancellation request, tap "View cancellation policy" to see the specifics of your refund.

Step 6: Check Your Hotel Refund Status

Check your refund detail and refund info to complete the process.

How to Get Trip.com Hotel Refund Step5/6

*The screenshots are only for reference.

Important Note: We process refund requests within 24 hours, but please allow 3-7 business days (for credit cards) or 1-3 days (for PayPal) for the funds to actually reach your account.

How Long Does a Trip.com Hotel Refund Take?

Trip.com hotel refund timelines depend on 3 key factors, the below info is ONLY for reference, refund time may change according to different hotels & cards.

Factor

Timeframe Example

Notes

Payment Method

Credit card: 3–7 business days

PayPal: 1–3 days

Banks process refunds slower than digital wallets.

Hotel Policy

Free - cancellation: 24–48 hours

Non - refundable (with exception): 5–10 days

Strict policies add review time.

Request Timing

Off - peak vs. holiday seasons

Refunds take longer during busy travel periods.

If no refund in 10 days, use Trip.com “Help & Support” to escalate.

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What’s Trip.com’s Hotel Cancellation Policy? Rules & Fees

Trip.com enforces hotel - specific rules (they don’t set policies—hotels do!).

Policy Type

Key Details

Common Scenarios

Free Cancellation

Cancel ≥24–48 hours before check-in

Full refund, no fees.

Partial Refund

Cancel <24 hours before check-in

Fee often = 10–50% of booking cost. (for ref only)

Non - Refundable

No refund after booking

Only waived for emergencies (e.g., medical proof).

Always check your hotel booking’s “Cancellation Policy” section for exact terms!

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How to Check Trip.com Hotel Refund Status?

Track your refund in 2 simple ways:

  1. Trip.com App:
    • Go to “My Orders” → Select the hotel booking → Tap “Refund Status”.
  3. Email Updates:
    • Trip.com sends confirmation emails at 3 stages:
      • “Refund Requested” (submission)
      • “Refund Approved” (hotel/airline confirmation)
      • “Refund Completed” (sent to your payment method)

If no email/update after 7 days, contact support with your booking ID.

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FAQs about Trip.com Hotel Refund

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