Learn how long Trip.com hotel refunds take, understand Trip.com hotel cancellation policies, and track hotel refund status.
How to Get Trip.com Hotel Refunds - Step by Step Guidelines
Step 1: Login to the Trip.com app to get a hotel refund
Open the Trip.com app on your phone and sign in. Tap on "My Trips" to see all your past and upcoming travel plans.
Step 2: Find the hotel booking
Find the trip you need to cancel and tap on it. This will open up all the details about that specific booking.
Step 3: Request the Trip.com for a hotel refund
Tap the "Cancel Booking" button to cancel your hotel. Be aware that some hotels don't offer refunds, while others might give you a full or partial refund if you cancel before a specific date.
Step 4: Provide the Reason for Cancellation
Take some time to explain why you're canceling your hotel reservation, and then tap the "Submit" button to finish the cancellation process.
Step 5: Confirm the Trip.com Hotel Refund
After you've sent your cancellation request, tap "View cancellation policy" to see the specifics of your refund.
Step 6: Check Your Hotel Refund Status
Check your refund detail and refund info to complete the process.
*The screenshots are only for reference.
How Long Does a Trip.com Hotel Refund Take?
Trip.com hotel refund timelines depend on 3 key factors, the below info is ONLY for reference, refund time may change according to different hotels & cards.
Factor | Timeframe Example | Notes |
Payment Method | Credit card: 3–7 business days PayPal: 1–3 days | Banks process refunds slower than digital wallets. |
Hotel Policy | Free - cancellation: 24–48 hours Non - refundable (with exception): 5–10 days | Strict policies add review time. |
Request Timing | Off - peak vs. holiday seasons | Refunds take longer during busy travel periods. |
If no refund in 10 days, use Trip.com “Help & Support” to escalate.
What’s Trip.com’s Hotel Cancellation Policy? Rules & Fees
Trip.com enforces hotel - specific rules (they don’t set policies—hotels do!).
Policy Type | Key Details | Common Scenarios |
Free Cancellation | Cancel ≥24–48 hours before check-in | Full refund, no fees. |
Partial Refund | Cancel <24 hours before check-in | Fee often = 10–50% of booking cost. (for ref only) |
Non - Refundable | No refund after booking | Only waived for emergencies (e.g., medical proof). |
Always check your hotel booking’s “Cancellation Policy” section for exact terms!
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How to Check Trip.com Hotel Refund Status?
Track your refund in 2 simple ways:
- Trip.com App:
- Go to “My Orders” → Select the hotel booking → Tap “Refund Status”.
- Email Updates:
- Trip.com sends confirmation emails at 3 stages:
- “Refund Requested” (submission)
- “Refund Approved” (hotel/airline confirmation)
- “Refund Completed” (sent to your payment method)
If no email/update after 7 days, contact support with your booking ID.
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FAQs about Trip.com Hotel Refund
Can I cancel Trip.com hotel booking?
Yes, you can cancel a Trip.com hotel booking, but the ability to cancel and potential fees depend on the hotel’s specific policy. Most bookings show cancellation terms during the reservation process—look for labels like “Free Cancellation” (cancel anytime before check - in for a full refund) or “Strict Policy” (e.g., non - refundable if canceled within 24 hours of check - in). To cancel, open the Trip.com app/website, go to “My Orders,” select the hotel booking, and tap “Cancel Booking.” Always check the policy first—some non - refundable rates might only allow cancellations for emergencies (e.g., medical issues with documentation).Is Trip.com refund immediate?
Trip.com refunds aren’t instant. For “Free Cancellation” bookings, Trip.com processes the request within 24–48 hours, but the actual refund arrival depends on your payment method: Credit/debit cards: 3–7 business days (banks take time to reverse charges). Digital wallets (PayPal/Alipay): 1–3 days (faster since they bypass traditional banking delays).How long does Trip.com take to refund
If the booking has a partial refund or non - refundable exception, add 3–5 days for hotel approval. If you don’t see the refund after 10 days, contact Trip.com support with your booking ID—delays sometimes happen due to bank processing or hotel policy reviews.Does Trip.com hotel group booking cancellation have stricter rules?
Yes—group refunds need hotel approval for all rooms. Cancel early to avoid fees (free cancellation still applies if done on time).What to do if my Trip.com hotel refund stuck for 2 weeks?
Escalate via Trip.com live chat (“Help & Support” → “Hotel Refund Issue”). Provide booking ID + payment proof.