Trip.com Hotel Refunds: Cancellation Policy, Time & Status
By Trip.com
August 7, 2025
Learn how long Trip.com hotel refunds take, understand Trip.com hotel cancellation policies, and track hotel refund status.
How to Get Trip.com Hotel Refunds - Step by Step Guidelines
Step 1: Login to the Trip.com app to get a hotel refund
Open the Trip.com app on your phone and sign in. Tap on "My Trips" to see all your past and upcoming travel plans.
Step 2: Find the hotel booking
Find the trip you need to cancel and tap on it. This will open up all the details about that specific booking.
Step 3: Request the Trip.com for a hotel refund
Tap the "Cancel Booking" button to cancel your hotel. Be aware that some hotels don't offer refunds, while others might give you a full or partial refund if you cancel before a specific date.
Step 4: Provide the Reason for Cancellation
Take some time to explain why you're canceling your hotel reservation, and then tap the "Submit" button to finish the cancellation process.
Step 5: Confirm the Trip.com Hotel Refund
After you've sent your cancellation request, tap "View cancellation policy" to see the specifics of your refund.
Step 6: Check Your Hotel Refund Status
Check your refund detail and refund info to complete the process.
*The screenshots are only for reference.
How Long Does a Trip.com Hotel Refund Take?
Trip.com hotel refund timelines depend on 3 key factors, the below info is ONLY for reference, refund time may change according to different hotels & cards.
Factor | Timeframe Example | Notes |
Payment Method | Credit card: 3–7 business days PayPal: 1–3 days | Banks process refunds slower than digital wallets. |
Hotel Policy | Free - cancellation: 24–48 hours Non - refundable (with exception): 5–10 days | Strict policies add review time. |
Request Timing | Off - peak vs. holiday seasons | Refunds take longer during busy travel periods. |
If no refund in 10 days, use Trip.com “Help & Support” to escalate.
What’s Trip.com’s Hotel Cancellation Policy? Rules & Fees
Trip.com enforces hotel - specific rules (they don’t set policies—hotels do!).
Policy Type | Key Details | Common Scenarios |
Free Cancellation | Cancel ≥24–48 hours before check-in | Full refund, no fees. |
Partial Refund | Cancel <24 hours before check-in | Fee often = 10–50% of booking cost. (for ref only) |
Non - Refundable | No refund after booking | Only waived for emergencies (e.g., medical proof). |
Always check your hotel booking’s “Cancellation Policy” section for exact terms!
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How to Check Trip.com Hotel Refund Status?
Track your refund in 2 simple ways:
- Trip.com App:
- Go to “My Orders” → Select the hotel booking → Tap “Refund Status”.
- Email Updates:
- Trip.com sends confirmation emails at 3 stages:
- “Refund Requested” (submission)
- “Refund Approved” (hotel/airline confirmation)
- “Refund Completed” (sent to your payment method)
If no email/update after 7 days, contact support with your booking ID.
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FAQs about Trip.com Hotel Refund
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