4-Star Hotels in Penang, Malaysia

this hotel is good overall, but when we arrived, they told us that we didn't have a booking with them and they couldn't locate our booking and details. the room was also said to be taken, and they are waiting for a cancellation in order to get our room. There is a lot of confusion among staff. some visitors were told to leave their rooms once they have entered. we waiting 1 hr 30 min to get our room. so check in was at 4.30pm. parking was also very inconvenient, as we had to park at the basement, which was impossible to even get one if you came into the hotel late and a T&G card was also needed to get validated before leaving the hotel if we wanted a free spot. Room was very spacious and clean. the tea and coffee was hard like its never been changed.

Great stay! It's within a kilometer of both Armenian Street (mural street) and the Chew Jetty, making it convenient to go anywhere. We noted it was our honeymoon when booking, and they helped decorate the room with a lovely drawing. The staff were very friendly and spoke basic Chinese. Both check-in and check-out were smooth. Just a heads-up that the elevators require your room key card to operate, and the cards automatically deactivate after 12:00 PM on the check-out day (the front desk easily reactivated it for us). I would definitely stay here again next time I visit Penang.

Had a really pleasant stay at Georgetown Urban Suite. The unit was clean, spacious and comfortable, and everything was well maintained. The bed was comfortable and the kitchen was well equipped with the necessary facilities. The overall environment was cosy and relaxing, making it a great place to stay after a long day exploring Penang. The location was also convenient and easy to get around from. Overall, it was a comfortable and enjoyable stay, and I would definitely recommend this place to others!

The hotel is quite new with spacious rooms and offers great value for money. However, after checking in, a series of issues made our stay quite uncomfortable. First, regarding the front desk service: although there is a Chinese-speaking receptionist, most of the time we were assisted by one who doesn't speak Chinese. Moreover, her attitude toward white guests was noticeably better than toward Asian guests—it went from friendly smiles to cold indifference. Also, as shown in p1–p2, the Americano we ordered at the lobby café had a small bug in it. The front desk offered to remake it, but we were rushing to catch a flight and had no time to wait, yet they didn't waive the charge for the coffee, and the matter was just left unresolved. Secondly, as shown in p3, the AC remote control didn't work properly; we had to stand almost right next to the air conditioner for a few buttons to respond, and we couldn't adjust the temperature at all. Every time we entered the room, we had to spend half an hour just wrestling with the air conditioner. Finally, as shown in p4, the door latch in our room had been removed for some reason. A friend staying on another floor said their latch was intact, which made us feel very insecure when sleeping at night.

I stayed for 3 days. The staff who helped me with check-in and check-out were very nice. However, one of the days, an Indian female staff member was full of bias against Chinese people. She treated white people and Chinese people completely differently—she was extremely fawning toward white people, but very rude and arrogant toward Chinese. I originally booked an ocean-view room, but it was super noisy at night. There was booming music and vibrations from a nearby bar until at least 1:00 or 2:00 in the morning.

The place very convenient as it located close to city centre and near to eateries. The unit is clean and able to cater for my family. But we have bad encounter during going down from parking lot as our car hit the middle divider and badly scratched the door. The access is too narrow and sharp and people can easily hit it. Also if I may suggest, it would be more convenient if the host can provide detergent for the washing machine and big mirror in the living room for our use. Other than that, the place is great and we don't mind staying here again for our next trip to Penang.

The best thing about this hotel is it's location! The hotel is walking distance or very short Grab to a lot of famous food such as Nasi Kandar, Char Kuew Teow, cendol and other hawker food! It is also near to Hin Bus Depot, known for its Sunday flea market. U will find local vendors selling all kinds of products ranging from craft, food drinks and more! As for the rooms, air cond was perfect for the hot penang weather. Room isn't too cramp either for a city hotel. Staffs were friendly and helpful throughout our stay. They even have a gym and swimming pool! The only negative point I can think of is parking space might be limited if u are driving

We stayed here to celebrate my husband’s birthday. The hotel arranged some simple birthday decorations, prepared a lovely birthday message for him, and surprised us with a cake. My husband and our two daughters were very happy, and we truly appreciated the thoughtful gesture. ❤️ The family room was very spacious, and we booked an ocean-view room. However, unfortunately, our room was on the ground floor, and the terrace was not accessible. As a result, we couldn’t really enjoy the beautiful ocean view as we had hoped. Overall, we appreciated the hotel’s thoughtful birthday arrangements, but we wish the ocean view had been more enjoyable.

Loved our stay at Capri by Fraser, Penang this October! The room was huge, super clean, and the bed was very comfortable. The whole hotel feels really nice and luxurious, but still cozy. We also liked the cool automated parking system where you just drive your car into the lift and the machine does the rest. It made parking so easy and stress-free. Great value for money and we will definitely stay here again!

Disappointing Experience – Major Improvements Needed for Room 31-05 – Severe Hygiene, Safety, and Communication Issues. I hope management takes this review seriously. We stayed in room 31-05 for 3 days and 2 nights (RM200 deposit required) and had a very stressful stay. We encountered rove beetles daily, which caused great anxiety for my family over potential skin infections. Additionally, the hygiene needs urgent attention as there was a blood stain on our duvet cover. Housekeeping was not provided, and basic items like slippers, tissues, and a full-length mirror (or any mirror in the main bedroom area) were missing. Finally, communication and security must be upgraded. There are no CCTVs in the lifts, and there is no direct line of contact to the front desk during an emergency. I have emailed management directly to resolve this but have yet to receive a reply. I expect management for prompt response.