4-Star Hotels in Penang, Malaysia

Although the hotel opened in 2014, the rooms' facilities and cleanliness are still very well-maintained. The shower has great water pressure, making for a very comfortable bathing experience. The pillows in the room were a bit uncomfortable for me – too high and too springy. The bed was large and the mattress was very comfortable. My room didn't come with bathrobes. It was quiet at night, and the air conditioning in the room was strong. Directly opposite the hotel is a large shopping mall, and a big supermarket is not far away. It's also within walking distance to various attractions. The infinity pool is excellent, with a good long lane for swimming. Breakfast is served from 6:30 AM to 10 AM, and the food selection is substantial and fitting for a 4-star hotel, offering everything you'd expect.

This is my second time staying here. As always every thing is perfect. They allowed us to have an early check in since the room was ready early. From check in to check out time everything was smooth. Luckily we were able to see again our favourite staff Ady but this time we saw many new faces. Thank you Ady for wonderful service again. Not forgetting Joshua as the Front Office Ambassador and the Duty Manager i forgot his name though. The housekeeping also maintained their good service to ensure our room condition was perfect. Kudos to Harun for the great work! And also thank you for the maintenance staff Rahim for assisting me to get better wifi connection. Please maintain what you all doing!

All rooms have bath tub even the cheapest option.. Breakfast was good.. But limited food option.. Tally with the price.. So no issue.. Comfortable bed and pillow.. Limited TV channel.. Pool at top floor.. Closed at 10pm so can go swim at night.. Some suggestion may include mirror near electric socket, difficult to use hair dryer without mirror nearby.. Overall the stay was great if u consider the price tag..

I was upgraded to a Deluxe room but it was at the extreme corner next to the service staircase. Grateful for the upgraded but the room conditions were not up to par . Hair in shower room , the shower holder fell when I was taking it out and it dropped on my toe . Hence the blue black toe shown ( hehe ) . I could not sleep the whole night as the air con was very very noisy even when I lower the adjustment. The day curtain was torn . I sound it out to reception the next morning to see whether they can change my room as I was staying for another 2 nights . They did and I reckoned it was another up grade as now the room has a standing shower room . In the other previous room , you have to stand in the bath tub to shower and for a man of 65 , it is a bit tricky . The hotel really needs an up grade too . It is in a good location and CAT bus is nearby . The CAT shuttle is a complimentary bus that moves around the town area . The saving grace for my trip was that the staff was up to par and reacted quickly . Well done on this . Now , I wait for my toe to heal .

The location is excellent! Buses like the 101, 201, and 202 can take you to the ferry terminal, while the 204 goes to Penang Hill and Kek Lok Si Temple. There's also a free shuttle bus stop right across the street (be aware it's a one-way service). Most attractions are quite close, with the exception of Chew Jetty, the Beach Street Fire Station, the mural street, and the Gurney Drive Clock Tower, which are a bit further (over 20 minutes walk). Several Michelin-starred eateries are within a 10-minute walk. However, Penang gets very hot, so it's best to stick to indoor activities between 11 AM and 4 PM. The hotel service is great. They can provide change for smaller denominations, and housekeeping is very prompt. The purified water dispenser in the hallway perfectly refills the water bottle in the room twice. The complimentary iced drinks are a thoughtful touch. Breakfast is abundant, and I highly recommend the roti canai. Considering the prime location, it offers excellent value for money. Highly recommended.

The room and bathroom were very spacious and comfortable. The air conditioning worked efficiently and cooled the room quickly, which was especially appreciated in Penang’s warm weather. The towels were also of good quality with strong absorption. Parking was slightly unusual in layout, but still manageable. Even during the festive season, there were plenty of parking lots available, which was a big plus. The location is convenient. Northam Beach Cafe is within a 10-minute walking distance, and there is a traffic light for pedestrians to safely cross the road. There is also a Starbucks just 5 minutes behind the hotel, making it easy to grab coffee. However, the major downside was the poor soundproofing. I could clearly hear the next door guests talking loudly, laughing, and even closing their doors. Unfortunately, this affected my sleep quality and was quite disappointing. Overall, it was a good stay with very friendly and helpful concierge service. If the soundproofing can be improved, the experience would be much better.

The room was clean and tidy, and the facilities were good. The breakfast was plentiful, and it was great that they offered different regional specialty breakfast options every day. The service was excellent, and I was very satisfied with my 5-night stay. The hotel air conditioning worked very well. The location was convenient, only 20 minutes from the airport, and you could walk or take a taxi to the city's attractions. I regret not taking more photos.

Rooms is clean and spacious and sound proofing is good. We have a good night rest as thebbed is comfortable. Shower water pressure is good. Can have a good shower after a whole day work. Location is good for traveller too. Nearby have lots of eatery shops and walking distance to many places.

I was assigned a Level 25 Deluxe Triple Room during my stay. The room was very nice, clean, spacious, and comfortable. One of the highlights was the beautiful Penang view from the room, which made the stay even more enjoyable. The room was well-equipped with essential amenities such as a hair dryer and water heater. The kitchen was also fully furnished with an induction cooker, pan, kettle, plates, cups, and pots, which was very convenient for longer stays. The only downside was the parking arrangement. Every time I wanted to drive out, I had to inform the front desk via WhatsApp to release the parking barrier. This process was slightly inconvenient, especially if you are in a hurry. Overall, it was a comfortable and pleasant stay with great facilities and an excellent view.

This hotel is considered an older, established 4-star property in the old town, and some of the facilities are a bit dated; I hope they can be updated. The hotel breakfast is excellent, with a good variety and local specialties, though I wish they'd improve the drink quality. My room was old, the AC was leaking, and the ceiling was visibly peeling. Lin at the front desk, who speaks Chinese, provided exceptional service, while others were just average. We arrived on New Year's Eve without a reservation for the buffet dinner, but Lin communicated with the restaurant and managed to get us an extra table so we could enjoy our New Year's Eve meal. However, the 188 MYR price didn't match the quality; if this were in China, it probably wouldn't last a month. The salmon was cut into small strips, and the plate was empty quickly—looks like it's the same everywhere, haha. Ninety percent of the diners were local Chinese. The hotel is located in the old town, about a 15-minute walk to the mural street, and not far from Little India and the Peranakan Museum. There's a hawker center downstairs, but it was closed for the New Year. Overall, the hotel is good, and the location is quiet yet central.