Name: Dash forwaves Hotel
Address: Yilan, China
Rating: 8.9

Tainan

Taichung

Yilan

Taipei

Pingtung

Have booked 3 rooms for our family trip, and overall had a pleasant stay. The service staff were friendly and helpful, and the Level 6 lounge was a great spot for us to relax and spend time together.

The location was convenient and easy to get to, with a 711 just across the street. 

The rooms were generally fine, though we noticed that one of them was quite different from the others, maybe because it’s built near the staircase (?) It didn’t impact our stay too much, but it was a bit disappointing to see that it felt more worn and less well-maintained. B

They didn’t change the bedsheets before we checked in. When we were about to go to bed, we noticed stains and hair strands on the bedsheets. We called the number provided at Level 1 because there were no staff at the front desk. Thankfully, someone came to replace the bedsheets, but the experience had already made us very uncomfortable.

The only solution the hotel could offer that night was to replace the bedsheets. They did offer to move us to another room the following day after I lodge a complaint to trip.com, but by then we didn’t want to go through the hassle of packing and unpacking everything again.

This wasn’t our first stay at this hotel, but it will definitely be our last.

The hotel’s response to my review was simply that they had changed the bedsheets. However, I have photos and videos clearly showing the stains and hair strands on the bedsheets, so I’ll leave them here for everyone to make their own judgment.

I do want to give credit to Trip.com for their excellent customer service. They followed up closely on our complaint and offered a small amount of compensation, which I appreciated.

While it's a bit of a walk from the train station, the hotel's surroundings are very convenient, with plenty of local eateries and convenience stores nearby. The room was spotless, and I especially appreciated the smart mirror in the bathroom, which connects via Bluetooth to play music – a definite bonus! The staff were also very polite, helpful, and personable. They even took the initiative to chat with us and recommend local attractions in Tainan. In the evening, you can unwind with drinks in the bar area – it's a really chill spot! I'd definitely stay here again if I get the chance!

I stayed in a room on the 8th floor. As soon as I entered, I noticed an unusual square cut-out in the ceiling directly above the bed. During my shower, there was also a loud gurgling sound from the pipes.

After falling asleep around 1 AM, the cut-out above the head of the bed suddenly started leaking, dripping directly onto my face for about ten minutes.

When I notified the front desk, they informed me they couldn't switch rooms because the hotel was fully booked that night. However, I still appreciate the staff member on duty who tried their best to help. The hotel later offered a complimentary stay voucher as compensation, but based on this experience, I politely declined as I likely won't be staying again in the future.

A bit expensive as compared to other hotels of the same category. Surprisingly, when the personnel says that they do not clean the rooms unless you ask, it means that they do not remove the garbage bags as well. This is not sanitary at all in a country where you are asked to throw the toilet paper in the garbage bins. We tried asking the staff but they were nowhere to be found.
The big windows are a nice touch but when the weather reaches more than 30 degrees, it makes the room very hot.
The air condition broke during our stay (we saw the ceiling panels removed) and no one informed us.
The sound proofing is plain bad.
The location is good.
Overall, although we did get the room earlier than expected on our first day, this hotel is not worth the price.

The room is very clean, the bathroom is large and has an international brand of disposable toilet, and the decoration is very generous. Unfortunately, the sound of running water in the shower can be heard in the living room. It may be because there are many rooms and the pipes connecting the water flow are unavoidable, but personally Still quite like it! The pillows and quilts are so comfortable!

Pros:
1. The hotel is central to zhong market, miyahara, sunshine outlet and other famous restaurants in Taichung. 
2. Very clean room, nice bed and pillows. The housekeeper cleans the room everyday. 
3. It has a smart toilet with bidet, shower, and smart tv. They give free shampoo, conditioner, and handwash.
4. They have a dyson hair dryer. 
5. The bed and pillows are soft and gave us a good night sleep
Cons:
1. The toilet is smelly despite being cleaned everyday.
2. Only 2 hangers are available and it wasn’t enough for us
3. There was an ongoing construction outside and it was noisy during daytime
4. You could hear some little noises from people outside or from people in another room but tolerable
5. Small room but big toilet area

Location is co-located with an unknown building which served different hotel on a different floor. Entrance can be seen by its big signage on the building. Room was spacious. No daily housekeeping (probably due to the unforeseen tornado). Self check-in and no staff was around. Needed to use personal phone to contact if needed, however the room has a phone once checked in. Loved the cosy vibes and communal area where you can get free drinks and snacks. All areas are only accessible using your room key card which makes it secured.

No laundry service or washing machine in the hotel but there is a self-serve laundry place at the entrance.

The location is great, right by the train station. The lobby also offers a variety of beers for a casual drink, and complimentary snacks are a nice touch!

The room itself was just okay. While the shower had good water pressure and plenty of hot water, I was quite concerned that the hand soap and conditioner were over two years past their expiration date – it made me wonder if they hadn't been replaced or were simply refilled. Additionally, the bed sheets were very pilled, and both the TV and phone in the room were out of order.

When I brought these issues up, I was surprised to be told that the room I was assigned already had known problems and that I could be moved to another one. They did offer a room change, but given it was already well past midnight and I was exhausted, I decided against the hassle. I truly hope they'll pay more attention to these details and conduct thorough room checks in the future.

On the positive side, the absolute best features of this place were the free parking, the budget-friendly rates, and the complimentary breakfast – these were all fantastic!

I stayed with my girlfriend for 6 days and 5 nights, and it was good overall. The location is close to Yizhong Street Night Market, so it is very convenient to go to the night market at night. The fact that the TV in the room can use YouTube is also worth praising. The only thing is that there are a few steps inside the hotel, and you have to carry your suitcases over them when checking in/out, which is a bit inconvenient.

The bedroom was spacious and provided plenty of room to relax! It was a bit of a shame that there was no hand soap at the sink, though. However, the hotel's location was excellent, being very close to the station, and its striking exterior made it easy to find, so I was very satisfied with the location overall!

The staff are very caring and enthusiastic! Please tell me carefully how to enter the parking lot! The atrium square allows children to exercise! The bed is clean, the feathers are warm, and there is heating! The price is also pretty 😻

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