Name: Jumeirah Carlton Tower London
Address: London, United Kingdom
Rating: 9.2

United Arab Emirates

Dubai

China

Guangzhou

United Kingdom

London

Saudi Arabia

Makkah

Nanjing

Oman

Bandar Jissah

Very nice stay, currently the breakfast is not as great as usual due to renovation on the breakfast area. Staff always helpful and I will be back.

As a frequent guest at luxury hotels in this price range, I booked this property through Ctrip for a special New Year’s Eve stay at approximately 16,000 per night, expecting a seamless and memorable experience.
For one night, I had reserved an extra room for family who could not join last-minute. My pre-arrival requests to change the guest name were repeatedly declined. At check-in, a staff member named Chen, who spoke Chinese and appeared very enthusiastic, assisted us. However, the lengthy explanations and repeated back-and-forth—combined with internal coordination issues (claims that Ctrip’s email was not received and that the reservations department would not take calls)—felt more time-consuming than genuinely helpful. Despite our obvious fatigue after a long flight with a young child, we waited over an hour as the discussion went in circles.
Eventually, the manager asked for passport copies of the absent guests “for records,” only for the name change to be approved later anyway.
The Ctrip listing mentioned a garden view, but staff explained that my “cheapest” rate only included city view—a phrasing that felt dismissive. To resolve this, we were offered an accessible room, described as having a larger bathroom and better view. We accepted, but the room was small for the price, the view was no better (photos attached), the balcony had cigarette butts, and the bathroom was not noticeably larger (also shown in photos).
Compared to other properties in this category (Four Seasons, Ritz-Carlton, Peninsula, etc.), the service efficiency, attention to detail, and overall value fell short—especially on New Year’s Eve.
Despite these issues, we focused on enjoying our family holiday and had a wonderful time overall. Photos of the room, view, balcony, and bathroom are attached for reference.

Good hotel, good location. Service is on point. One thing was disappointing. A socket exploded in the room, the fuses blew out and my charger was almost burned. They fixed the problem quickly, but no apologies, at least some compliment from the hotel for what happened.
Also, here this hotel pointed as 5* but it is 4 stars hotel, what is mentioned on the entrance of the hotel.

This is a beautiful hotel with amazing food and an incredible view of the Burj Al Arab. The staff are also very warm and attentive.

Very good. As a family trip, it is very cost-effective to book a room during the period when the exhibition is not held. I did not expect to be able to stay in such a house in this place during the Chinese New Year. The breakfast in the hotel is very good and the service is also excellent. Anoma's smile is so charming. Healing and making people feel at home. The hotel has all the cooking pots and utensils, and there is a small supermarket below. It is very convenient if you want to cook some food occasionally. It seems that many Chinese people don’t know this place to stay. I haven’t met other Chinese people. I highly recommend it. .

The room has a balcony and the service is very good. There are not many varieties of breakfast, more suitable for Europe and America. There are almost no Chinese people in the whole hotel, only foreigners. It is very close to the castle market, and you can eat and go shopping on foot.

The hotel is quite opulent and features an Arabian style, perfectly satisfying my desire to experience local accommodation. The service was excellent; they sent a WhatsApp message 2-3 days in advance to greet us and genuinely noted down our needs. We arrived early, and they truly allowed us to check in ahead of time, which was a pleasant surprise. The hotel's breakfast buffet offered a wide variety of choices, including plenty of local specialties. The hotel boasts extensive facilities, and there's even a bazaar right on-site to explore. Although the price was a bit high, the experience was truly great!

The hotel is beauty and the facilities is great
The reception Vilma and someone delivery my luggage so nice. Bfast so great 
However, my room have something like cockroach and fly and the Japan restaurant tori is bad. Don’t go. I can taste the freeze of the sashimi and little bit fishy.

Nice view. Good location. Not as jam as other cbd area. Hotel is nice, clean and fairly new. Stay for 2 nights. First mrng we stayed there. The house keeping woke us up at 8am to ask for house keeping. We forgot to turn on do not disturb. My biggest mistake. But we stay in so many diff hotels before. No house keeping ever knock the door that earlier. Given that we checked in aft 11pm the night before. Also no refill for toilet amenities at all. They throw away my shower hat and not refill anything inside bathroom that I hv been used. It just too late to order them fr house keeping since I already took off all clothes and start shower.  I drank up the coffee supply and no refill for capsule for the second day. Not satisfied with the price I paid for this hotel. It should be better experience than this. House keeping ppl need to be trained up to make the basic standards

I chose this hotel because of the new facilities and the modern interior.   But that's not all.  If I have a problem, the staff will respond immediately.    This is my experience.  The room cleaning staff, Joselin, was worried because I wouldn't leave the room. So she talked to me very kindly and cleaned my heart too. She is my first frend in this country.    I would like to live here for a while if possible.      新築で、モダンな内装と、めずらしいガスコンロに惹かれて契約しましたが、  部屋内でのトラブルがあった時、夜でもすぐに対応してくれました。  フロントのスタッフもわたしの拙い英語にも耳を傾けてくれました。    部屋のクリーンスタッフもテキパキと動いてくれて、とても親切にしてくれます。  コロナの影響で外出が憚られ、あまり外に出ないわたしを心配して、  友達の様に心配してくれるスタッフのジョスリンには感謝しています。

I stayed at the hotel with my child over the weekend, specifically for the outdoor pool! So, after checking in, we headed straight there! First, I was quite impressed with the hotel staff's attitude. Before our arrival, knowing we were traveling with a child, they helped set up a small tent in the room, which my child really liked! The rooms are all above the 50th floor, spacious, and have great views!

The only minor downsides, in my opinion, are that the bathroom lighting is a bit dim and the hot water takes a while to come on; I had to wait a few minutes for hot water in the shower!

The outdoor pool isn't very big, and it wasn't crowded, but it's a bit of a walk to get there, and you have to pass through the banquet hall! This design seems a bit unreasonable...

My child and I had already changed into our swimsuits and bathrobes in the room, planning to go straight to the pool. We didn't realize we'd have to walk through the banquet hall, where there was a wedding party setting up, with bridesmaids and groomsmen everywhere. Walking through the middle of them was truly mortifying! So embarrassing...

I think if this is the case, guests should be informed at check-in; otherwise, it really detracts from the experience!

Booked a family suite for this trip. Service is top notch. Front desk, concierge, porters, room service and housekeeping all are attentive, prompt and responsive to requests and need. Amenities within the suite are excellent. Breakfast spread is good and venue is well decorated and comfortable. There is a harp performance during breakfast, which I feel is really wonderful.

The location is very convenient, I always walk to the store and walk to Harold. The hotel room is a typical not-so-large room in London, but the magnificent room I live in is almost the same.

Very satisfied hotel, the service was very good, and the last day was delayed. Also close to horrods. Shopping is very convenient. The most satisfying hotel in London.

Jumeirah

Columbus

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