Name: Apartments Líbere Bilbao La Vieja
Address: Bilbao, Spain
Rating: 7.8

Spain

Madrid

Valencia

Bilbao

Seville

Malaga

Pamplona

Great location and friendly staff, but the room was tiny with no sofa. All the in-room instructions were in Spanish, which I couldn't understand and had to use Google Translate. There was no room cleaning service, and the shower pressure was very weak, making it uncomfortable to wash. The sink was also very shallow with low water pressure. Definitely not ideal, especially for a once-in-a-lifetime trip.

The stay it was okay  .the first day arrived there’s a staff helped for the luggages. The sofa bed is not comfy at all, maybe used long time .And  I got a lost item in a room after i left and the hotel is not really helpful. They asked me to send courier by myself to get it back ! And I wasn’t in Spain !  This part I really not appreciate! 
And that is my daughter stuffed toy

The location is extremely convenient, and the place is very clean. I would definitely stay here again. Our family of three travels very easily; there are plenty of restaurants and entertainment options nearby, so we hardly need to take any more transportation. It's very convenient for our family.

El apartamento está bastante bien. Aunque si haces la reserva por medio de Trip hacer el check-IN es bastante engorroso. La persona que nos atendió por parte del departamento no se enteraba muy bien sobre lo necesario para hacer el check-In, aunque en todo momento tuvo muy buena predisposición. Además, la comunicación por WhatsApp es muy buena con respuesta casi inmediata. Pero lo dicho, si haces la reserva por medio de TRIP el check-In es bastante burocrático.

1. This is essentially a B&B type accommodation, located in an apartment building in a residential area, with two units per floor. It features a living room and kitchen, equipped with a washing machine and dishwasher. However, there were no cooking condiments or paper towels provided.
2. The cleanliness was excellent. It's newly renovated with good ventilation and powerful air conditioning. Laundry detergent and dishwasher pods were supplied.
3. The check-in process was far from simple. Since there's no staff on-site, entry to both the building and the room requires a code. Guests must access a link sent by the management via email and independently fill in passport details (including uploading photos), addresses, phone numbers, and other information for each guest. Only after completing this will a confirmation email with the access code be sent. This effectively means guests are doing the hotel's front desk work, which demands a good level of English proficiency from Chinese visitors. If there are any issues during the form submission, you need to press a button to connect with staff for guidance. There's no Chinese language support.
4. Sometimes the main door wouldn't open even with the correct code, requiring us to use the intercom button to contact management again.
5. The sofa bed creaked loudly (squeak, squeak, squeak) every time someone moved, disturbing guests in the adjacent room. I recommend replacing it with a new one.

Clean, modern and beautiful apartment. Unfortunately checkin was an ordeal, had to reach out myself to get instructions and then they asked several times for a lot of information they already had, and on top of it at the end they sent me a link to fill in a form online with some of that info again. Never had such a bad experience checking in before (it’s usually 1 min and not 20 min). Also got a very noisy apartment, you could hear everything on the street including construction work.

This is an apartment hotel located next to the British company, with subway to the train station and bus station, very convenient. Downstairs and nearby many restaurants. There is a large supermarket on the 6th floor of the British company to buy a variety of food. This hotel has no front desk, but there is a 24-hour online front desk. The only downside is that after booking, I didn't receive any email notifications about how to check in. So we went to the hotel door, rang the doorbell to connect to the hotel's online service, sent us an email, and gave the entry password. You will then need to check in online, you can use the link of the email or have a check in machine. Check in requires a photo of the booking and a selfie. You will then need to fill in the ID information of all the guests. You will receive the room number and password after checking in. After entering the room, there are snacks such as water in welcome gift, . Very intimate. You can download the hotel's app, you can use your mobile phone to unlock it, which is very convenient. highly recommended!

It is bigger than expected, very comfortable, very clean, and it is very convenient to check in by yourself. Everyone remember to check in in advance to activate the key. The chek in webpage has to fill in four occupants. Don't worry about the extra number of people filling in no.

El apartamento es moderno y las camas eran cómodas, pero la ubicación no es muy buena, aunque no hemos tenido ningún problema. Un detalle le dejaron una camita y cuencos para el perro.

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