Name: Occidental Mar Menor
Address: Murcia, Spain
Rating: 8.7

Czech Republic

Prague

Spain

Jandia

Murcia

Italy

Rome

Dominican Republic

Bavaro

Las Palmas

The hotel is not bad, old but has its own charm, we actually liked the decor, the location is very good, the breakfast though is very average, nothing special.
We had the worst chek-in experience in our life with Mr Nader, who was very rude, we have booked a superior double room and paid the full amount in advance, when we arrived he simply said he had no room available,  and that he will move us to another hotel of theirs, and it was far from the location we chose to stay in for it's proximity to everything we wanted to visit, and that of course without even asking for our opinion.  We said no and that it is unacceptable to move us to a hotel on the other side of prague, not in the same category, he even lied and said that it was also a five stars hotel but it was a 4 stars hotel. He was very unfriendly, extremely rude to us, he even insinuated that it was our fault because we had booked the room on the same day and he repeated it many times with a bad attitude. We did, but it was at least 8 hours earlier than our arrival, we even checked several times that the room was still available hours after our payment. He finally silently gave us a deluxe room with twin beds, without explaining anything, when we saw the room we told him that we are a couple on a romantic trip we want to stay in the same bed, he yelled at us saying that we insisted to stay in the hotel and not move to another one, and that the room he gave us is way better than the room we booked, which was a superior double room, we didn't really care about the room type more than we care that we got a double bed, but we finally accepted because we got no choice but to move to another hotel that night. They made the beds closer, but they kept moving away the whole night which was very weird and uncomfortable. He could've at least offered us free breakfast, but he instead made us pay for it, and told us if we want something we could go speak to the manager. It's never about money for us but the way he dealt with unsatisfied clients is the worst, and we work both in the tourism, in fact we are both managers! His colleagues the day after were more friendly and they moved us to a room with double bed with a great view, which we liked much more.
A thing that we noticed is that the staff of this hotel are very unfriendly with no reason, they make you feel that you're bothering them just by walking by (the young blond girl in the reception,  the breakfast staff, except for the young guy in the reception and the concierge, who was very nice welcoming and friendly and kept smiling the whole time.
We would only recommend the hotel for its location and the artistic decor, but never for the service.

Overall, it's pretty good. The receptionist was also very nice.

Environment: The environment is quite nice.

Facilities: The facilities are fairly complete.

Oh, by the way, this hotel has the best breakfast I've found in this area so far.

Rating: ★☆☆☆☆
Review Title: Mishandled Room Request and Refund Refused

We booked 4 nights at Occidental Praha Five but checked out one night early due to repeated service failures — despite this, we tried to be reasonable, as we are just travelers trying to enjoy our trip, not cause trouble.

Our clear request for two single beds was ignored. We were given a queen bed, then moved — again to a queen. A blanket was handed to us so we could “make do.” The next day, nothing was fixed. After calling reception and waiting 40 minutes, a non-English-speaking cleaner came, confused, and simply threw another blanket on the bed. That was it.

Only after Trip.com intervened did the hotel send us a fruit plate and a bottle of wine — which we did not drink and in fact returned to the reception, because we weren’t looking for superficial gestures — we just wanted the room we booked.

We checked out on Sunday and requested a refund for the unused fourth night. We were told it needed approval from higher management. On Monday, we were shocked to hear the refund was refused, based on the false claim that we never checked out — despite having paid the tourism tax and received an invoice. We were also wrongly accused of drinking minibar water, which we clearly explained was untouched.

This refund is for a night we did not use, and under basic consumer rights, we are entitled to it. The hotel’s disorganization and refusal to take responsibility made a simple issue unnecessarily stressful. I do not recommend this hotel.

El complejo está muy bien y son muy amables le falta un poco de mantenimiento en la habitación  pero en cambio los jardines están impecables .El desayuno bufet bien había de todo y aunque el hotel es enorme no se tiene sensación de masificación ni colas para coger las cosas.

Very good stay!
Perfectly located, walking distance to the seaside.
A comfortable bed and pillows, immaculately clean, friendly staff.
Tasty food and a big selection of drinks.
Beautiful surroundings.
Unfortunately the water in the swimming pool wasn't warm, and another bigger pool was in repair.

It's not very close to the city, but it's within walking distance. The pool isn't working, and the shower cleanliness left a lot to be desired.

A thoroughly successful trip. The rooms were modern and clean. Breakfasts were excellent, and you could purchase buffet lunch and dinner at a great price. The pool was very nice, and there were plenty of sun loungers available.

Occidental Hotels & Resorts

Columbus

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