Name: Occidental Aurelia
Address: Rome, Italy
Rating: 7.7

Czech Republic

Prague

Spain

Jandia

Italy

Rome

Murcia

Dominican Republic

Bavaro

Las Palmas

Very good location, The rooms that give the counter are quite uncomfortable given the constant noise of air extractors that are lit every time during the 24 h making night rest a difficult task for more than the windows with Double isolation this closed noise is more than annoying, we asked for a change of room and we passed to another that gives the front that inside everything had the noise of the street but night was acceptable, What we couldn't bear and we had to use deodorants is the very strong and unpleasant smell that was in the room.

Rating: ★☆☆☆☆
Review Title: Mishandled Room Request and Refund Refused

We booked 4 nights at Occidental Praha Five but checked out one night early due to repeated service failures — despite this, we tried to be reasonable, as we are just travelers trying to enjoy our trip, not cause trouble.

Our clear request for two single beds was ignored. We were given a queen bed, then moved — again to a queen. A blanket was handed to us so we could “make do.” The next day, nothing was fixed. After calling reception and waiting 40 minutes, a non-English-speaking cleaner came, confused, and simply threw another blanket on the bed. That was it.

Only after Trip.com intervened did the hotel send us a fruit plate and a bottle of wine — which we did not drink and in fact returned to the reception, because we weren’t looking for superficial gestures — we just wanted the room we booked.

We checked out on Sunday and requested a refund for the unused fourth night. We were told it needed approval from higher management. On Monday, we were shocked to hear the refund was refused, based on the false claim that we never checked out — despite having paid the tourism tax and received an invoice. We were also wrongly accused of drinking minibar water, which we clearly explained was untouched.

This refund is for a night we did not use, and under basic consumer rights, we are entitled to it. The hotel’s disorganization and refusal to take responsibility made a simple issue unnecessarily stressful. I do not recommend this hotel.

We had an excellent stay at this hotel. The room was very clean, quiet, and comfortable, and the staff were genuinely friendly and helpful throughout our visit. The location made it easy to reach nearby attractions and restaurants, and check‑in and check‑out were quick and efficient. Overall, a great experience and I would happily stay here again.

El complejo está muy bien y son muy amables le falta un poco de mantenimiento en la habitación  pero en cambio los jardines están impecables .El desayuno bufet bien había de todo y aunque el hotel es enorme no se tiene sensación de masificación ni colas para coger las cosas.

Very good stay!
Perfectly located, walking distance to the seaside.
A comfortable bed and pillows, immaculately clean, friendly staff.
Tasty food and a big selection of drinks.
Beautiful surroundings.
Unfortunately the water in the swimming pool wasn't warm, and another bigger pool was in repair.

If Seoul is considered a tourist destination, I'd say this place is located where you get off the subway in Bundang, transfer to a bus, and head towards Gwangju. It's a bit out of the way. If you prefer quiet, I recommend it. The room is clean, breakfast isn't bad, and the service is decent. To get to major tourist spots, you sometimes have to wait a while for a bus, but the subway is quick because Laurentina station is the terminal. It's 11 stops from Termini Station, which is the heart of the main tourist area, and 9 stops to the Colosseum. The subway is quick because Laurentina station is the terminal.

The hotel is close to Vatican City. The bus is not very convenient. It is suitable for driving students. The location of the hotel is very good. Very quiet. There is a large area. The park is free parking. The breakfast is also very good. The hardware facilities are OK. Overall, the hotel is still very good. Very suitable for self-driving friends.

Occidental Hotels & Resorts

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