Name: Park Plaza Budapest
Address: Budapest, Hungary
Rating: 8.6

United Kingdom

London

Netherlands

Amsterdam

Hungary

Budapest

Germany

Nuremberg

Berlin

Thailand

Bangkok

The location is absolutely superb! It's just a short walk to Big Ben and the London Eye. The only slight drawback is that the room is a bit small. However, considering everything, I think it offers good value for money. I would definitely stay here again on future trips. The hotel service was decent, and the breakfast was a typical English breakfast.

I had booked an executive twin room but, on arrival, was advised that we were being upgraded to a suite. I clarified that there would be two beds in the accommodation and was advised that one was a sofa bed which turned out to be a poor substitute. In addition, the room had no handles on the shower door, no door on the toilet and the sofa bed was not comfortable for adults to sleep. 
The breakfast buffet is extensive but difficult to navigate around diners sitting nearby and despite arriving within the allotted time, staff were clearing away many of the options.
The hotel’s main plus is its location, the ability to leave bags was a big help and a thumbs up to the mixologist who served up wonderful cocktails one evening.

Let's start with the positives: The hotel is located at the south end of Westminster Bridge, about a 6-7 minute walk from Waterloo Underground Station. From the room, you can see the London Eye and City Hall. This hotel is perfect for families, as its one-bedroom king suite is approximately 40 square meters and features a separate living/sleeping area. Upon entering, there's a sofa bed, and further inside is the king bed, with separate TVs in both areas. This setup can comfortably accommodate two adults and two children, with a bathroom in the middle. It feels spacious even with more people, and there's plenty of room for luggage. I was pleasantly surprised to find a microwave in the room.

Now, for the downsides: Housekeeping service is quite basic; daily cleaning only involves emptying trash, changing towels, and making the bed. They occasionally even forgot to clean. Before check-in, I received an email stating we could get a complimentary bottle of wine if we opted out of housekeeping, but no one offered it proactively when we checked in. The hotel's breakfast is extremely repetitive; not a single dish changes daily, making it very monotonous. It's the same baked beans, sausages, and roasted tomatoes every single day... After an 8-day stay, we were thoroughly fed up with it. However, if you don't eat breakfast there, your options outside are mostly just sandwiches. The hotel does not proactively provide toothpaste, toothbrushes, or slippers. You have to ask the front desk at check-in or call from your room to request them.

We booked a one-bedroom apartment. The reservation stated it was for four people and included four breakfasts. There was a partition in the middle, and the sofa bed could sleep two, with the main bed sleeping two more. It didn't feel cramped at all. Check-in and check-out at the front desk were very quick, and the location was super convenient. It's about a 7-8 minute walk from the train station, and there are all sorts of shops right outside.

I have stayed at the Plaza several times and always had an exceptional time.
However, this stay was somewhat disappointing.
The room allocated had a bad smell, on reporting this I was immediately relocated to a great alternative .
The front desk staff member was amazing at his job, I regret not taking his name. 
However, the next day I tried to order breakfast with room service.
The phone rang for at least 3mins then disconnected.
I called the front desk who agreed to get  room service to call me.
No one.called, so we had no breakfast.
On check out I did complain to the front desk staff, he apologised 
I won't let this incident stop me from using the hotel, however, it was bad room service that let the Plaza down on this occasion.

The initial room assignment was problematic; we were first given the worst room type and only managed to switch to a better one after negotiation. The location, however, was quite good, right next to a subway exit, making transportation very convenient. Our room booking didn't include breakfast, but there's a supermarket nearby where we could easily pick up items like bread, cereal, milk, fruit, and salad in the morning.

Very prime location with just less than a minute's walk from Amsterdam Centraal station. Facilities are in good shape, staff are friendly, however, one of the two lifts at the annex building of the hotel was out of order during my stay, leaving crowds to wait for the only lift for 5-10 mins during rush hours was definitely not the experience that I was expecting given the price tag of the hotel room. Would suggest the staff to open the staircase for customers who don't mind walking up/down a floor or two for an alternative option instead of fighting for the only lift with other hotel guests with luggages.

”Park Plaza is a highly recommended hotel. From the moment we arrived, we experienced exceptional service. The rooms were impeccably clean and spacious, providing a comfortable retreat after a day of exploring. Being conveniently located near TRAM and bus stations made getting around the city a breeze.

We particularly enjoyed dining at the Italian restaurant onsite, where we indulged in delicious meals. Additionally, having complimentary water, coffee, and tea in the room added a thoughtful touch to our stay. Overall, our experience at Park Plaza exceeded our expectations, and we would gladly return for another visit.”

I had previously emailed them requesting a room with a good view, and indeed, the hotel assigned me a high-floor room directly facing the Parliament building. The transportation is very convenient; there's a taxi stand right outside, and the metro station is only a few hundred meters away, making it easy to get anywhere. However, European hotels are generally quite small. If you don't have high expectations, it's certainly acceptable, though the hygiene was a bit subpar – there was a spider that seemed to have been living there for quite some time.

Park Plaza

Columbus

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