Name: Renaissance Beijing Haidian Hotel
Address: Beijing, China
Rating: 9.5

China

Shanghai

United States

New York

Beijing

France

Paris

Suzhou

Dallas

I booked this hotel for easier access to the Yu Garden lantern festival, and it truly was incredibly convenient! It's just a 650-meter walk from the hotel exit (according to my navigation). I checked in on the 6th day of the ***** New Year and checked out on the 7th, at the tail end of the Spring Festival holiday. There were still plenty of tourists from other parts of China, Hong Kong, Macau (Guangdong), and abroad.

Hotel guest parking is charged at 20 RMB for 24 hours. When we arrived, the underground garage was full, so staff directed us to park in one of the limited ground-level spots at the hotel entrance.

A staff member warmly guided us to the elevator to the L floor for check-in at the hotel lobby. Breakfast is also on the L floor, opposite the front desk.

However, the young male staff member at the front desk who handled my check-in significantly soured my impression of the hotel. There weren't many people checking in yesterday, but he maintained a gloomy expression the whole time. Even if it wasn't directed at us, as first-time guests, it left a poor initial impression of the hotel. Furthermore, for a twin room costing over 1200 RMB, I had requested a higher floor, non-smoking, and close to the elevator. We were given a room on the 10th floor, facing north, directly above the Fuyou Road small commodities market. For a price over 1200 RMB, the value for money felt genuinely low.

The hotel breakfast was very ordinary, nothing particularly memorable. You'd expect an established Shanghai five-star hotel to have its own unique culinary features, but the Renaissance's breakfast really didn't stand out. After scanning our room card for breakfast, a server did guide us to a table, which was nice. However, I noticed that the servers seemed to treat guests differently. Our table was by the window, quiet, exactly what I wanted. But they seated a family of four from India, who arrived later, at a six-person table right by the service staff's work area entrance/exit. If I were them, I'd feel a bit unwelcome and discriminated against.

The complimentary Yu Garden tickets weren't actually for the core, paid area of Yu Garden during the Spring Festival and Lantern Festival period. They were just general Yu Garden tickets, so we didn't use them. We still had to buy our own tickets to enter Yu Garden.

Overall, this Ctrip booking experience was poor, and it left me with a bad impression of the Renaissance.

The room was quite spacious, and there were plenty of mirrors, which was convenient.

Facilities: It's been renovated, but the toilet was a bit unusual, and the bathtub was very small.

Environment: The location is excellent, convenient for getting anywhere. It's also less than a 30-minute drive to Disneyland, making it very suitable for families with children.

Service: The service was exceptional. Even though it was very busy with many guests, the staff never showed any impatience.

The complimentary breakfast and dinner were such a great deal! I would definitely come back again.

The semi-buffet hot pot dinner for two from Sunday to Thursday, and the buffet dinner for two on Friday and Saturday: Even if purchased at full price, it's a great value, but it's an even better deal as part of the package!

The buffet breakfast is excellent, with separate sections for Chinese and Western cuisine. Even during the Chinese New Year, when the hotel was fully booked, there was no need to queue for breakfast. Mr. Ye at the front desk provided excellent and professional service. The cleaning auntie on the 30th floor was also very good, and the room was spotlessly clean.

We stayed at Renaissance Shanghai Putuo at the end of November and honestly loved our time there. We booked the Premier Room and it was so spacious — perfect for a family with one child. The bath tub was such a plus too, especially after long days of exploring.

One of our favourite parts was the indoor heated pool. Even in fall/winter, we could still enjoy swimming every day, and the jacuzzi/whirlpool was amazing. A huge shoutout to the staff who take care of the swimming facilities — they were so kind and even made handmade origami birds to entertain my son. Such a sweet touch!

We stayed for 10 days and really enjoyed the area too. The underground metro is just a few steps away, and the food choices downstairs are endless. Super convenient for families.

Overall, a lovely stay — spacious room, warm staff, great facilities, and the perfect location for exploring Shanghai. Highly recommend for families ❤️✨

Really love how the staff were so attentive and helpful during our stay. The hotel has good facilities especially the gym room. Counter staffs were great and facilitated our check in and check out process so smoothly. Kudos to them and the cleaning ladies who made our holiday a pleasant one.

Excellent stay! The hotel service was top-notch, from helping with luggage at the entrance to opening doors – all the little details were perfect. The room environment was great too, very quiet. It's about a 30-minute drive to both the exhibition center and the city center, making it a convenient location.

The hotel provide airport shuttle bus to pick us up to the hotel seamlessly. The car driver is very nice and helpfull. The room is very nice to stay and we could also take lugguage storage room for free after check - out.

The parking is pretty far away. They give out free tickets for some attractions. Times square is very very crowded. Watch out for people dressed up to ask you to take photos with them. They will ask for money later. 

Environment: The hotel environment is very good. A particularly good thing is that there are no buttons in the elevator and you can only swipe the room card, which prevents non-hotel residents from entering the hotel at will.

The location is also good. It takes more than 10 minutes to walk to Korea Street, Times Square, and Broadway. There is also a subway station nearby, a 3-minute walk away.

Facilities and hygiene: Nothing wrong, everything is OK

I booked a king-size bed room with city view for two nights. The night view was good at night. I felt it was suitable for two people. This time, three people slept in the same bed. There wasn’t much room to put the takeaways, but the hotel was generally OK.

The air conditioner is very loud and sometimes there is a strange smell, like the smell of ventilation. Be patient. There are three elevators, and one seems to be wobbling. It should be checked. The staff at the hotel counter are unprofessional. You have to ask at different times to get results. I hope the staff training can be improved.

The location is OK, close to Chelsea, or just in Chelsea. The view is good, with a night view of Manhattan. The room is also quite big. Walk around for a few minutes and you will be at the famous gallery of Chelsea, which is also close to the highline. It depends on where you want to go. All in all, it's good, I like it.

Choosing Renaissance for my Beijing trip was the best decision! It's so convenient for getting around. The single bed in the standard room was incredibly spacious, and the shower had great water pressure – very comfortable. The room was clean, and I especially loved interacting with Luna, a front desk staff member from Inner Mongolia. She was so friendly and welcoming, which made me feel right at home. The new complimentary afternoon tea set was beautiful; hopefully, the taste can be improved next time. The breakfast environment is good, but I wish they'd add more high-quality options in the future. Next time, I'd love to stay in a room with a view of the Forbidden City. The view from the 17th-floor corridor was absolutely amazing!

Time flies! It's been 15 years since my first stay here, and I'm happy to say the hotel's service has only gotten better. The concierge team was incredibly welcoming, the breakfast staff were efficient in clearing plates, and the housekeeping team was quick to respond – I got my amenities within 5 minutes of requesting them. The room itself was also very well-maintained, 👍.

The only minor drawback was the recreation center's swimming pool. The equipment is quite old and rusty, the lockers were dirty, and the water quality was just average. When I went in the evening, I could see sediment at the bottom. I'd highly recommend the hotel look into maintaining the pool. On the other hand, the fitness center was well-kept, and going there before sunrise offered a unique view of Beijing's main thoroughfares in the early morning.

Overall, it was a fantastic experience with excellent value for money. I'll definitely be staying here again whenever I'm back in Beijing!

Facilities: Super satisfied, they upgraded me to a suite.
Hygiene: I saw them cleaning, and it wasn't just a quick sweep; they were incredibly detailed. Felt like they were detail-oriented, haha. They even arranged my cosmetics neatly.
Service: The service was touching. It feels like every detail of the hotel was thoughtfully considered. I wanted a mug like theirs, and when I asked the staff, they told me they were custom-made and quite expensive, not available for purchase outside. Seeing my disappointment, they gave me a luggage tag, which was very thoughtful. Thank you~
Enjoyed the executive privileges.

Renaissance

Columbus

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