Shenyang Zhongjie Mukden Palace Maoye Ramada Plaza Hotel is a high-quality business and leisure accommodation brand under Wyndham Hotels & Resorts. Located at No.23 Chaoyang Street, Shenhe District, Shenyang, the hotel enjoys excellent transportation links. Guests may take Metro Line 1 to Zhongjie Station Exit B1 and reach the hotel within a short walk.
Nestled in the cultural and tourist heart of Shenyang’s Ancient Square City, the hotel is a 10-minute stroll away from Mukden Palace, Marshal Zhang’s Mansion and Liu Laogen Grand Stage. Guests can experience both the imperial charm of the Qing Dynasty and authentic Northeast folk culture all in one place. Bordering the 400-year-old Zhongjie Commercial District and century-old Changan Ancient Temple, the bustling pedestrian street is just downstairs, blending ancient heritage and modern vitality at your fingertips. All guest rooms feature expansive views; open your window to behold a full vista of Mukden Palace with its iconic red walls and grand palaces, serene Changan Ancient Temple and lively Zhongjie business district. The entire city’s splendour unfolds before you at this treasured hub of urban cultural heritage.
The hotel boasts 243 distinctive guest rooms divided into four view categories: Mukden Palace View, Han Palace View, Changan Ancient Temple View and Zhongjie City View. Room types include deluxe rooms, family rooms, parent-child rooms and a full range of family suites, perfectly suited for solo travellers, couples on vacation and family trips alike. Complementary facilities cover banquet halls and professional meeting rooms of various sizes, plus a 24-hour fitness centre and self-service laundry area, catering to both corporate events and leisure stays.
With attentive, thoughtful, efficient and professional standardised services, the hotel delivers a cosy and relaxing stay experience for every guest. Whether you are on a business trip, travelling with children or sightseeing for cultural heritage, you can savour a leisurely and premium travel lifestyle here.
"Let's start with the positives:
**Excellent Location:** The hotel boasts a prime location in the heart of Shenyang, surrounded by popular 'influencer' spots. The Imperial Palace and Marshal Zhang's Mansion are within walking distance, and it's situated right on Middle Street Pedestrian Street. Transportation is convenient. Downstairs, Wang Houyuan Dumplings are delicious, and the Qianlima BBQ across the street is also highly recommended; you should try their chicken racks too. It's incredibly convenient for getting around and dining. However, I wouldn't recommend the Xiaohuyan Morning Market or the Caitadian Night Market nearby; they're overpriced, the food is mediocre, very commercialized, and rarely frequented by locals.
**Good Sleep Experience:** The soundproofing in the rooms is quite good, and the bedding is clean and comfortable, ensuring a high-quality rest.
**Prompt Service Response:** When issues like a clogged floor drain arose, the hotel manager was patient and resolved them promptly. On the morning of the 24th, while dining at the buffet restaurant, I noticed obvious stains on the edge of a plate (as shown in the picture). A male waiter saw it and reacted quickly, immediately taking the plate away. His actions were timely and appropriate, which is commendable. He immediately informed a female waitress on site about the issue. However, it was disappointing that the female waitress responded, 'So many people eat at the buffet every day; it's impossible to check every plate.'
Now for the negatives:
**Severely Outdated Hardware:** The room furnishings are old-fashioned and stained, the clothes hanger was broken, and the room door sagged, making it difficult to open and close. The carpet had large areas of old stains, which looked quite bad. After I reported this to Ctrip, the platform was very helpful in coordinating a solution. The hotel manager was patient and proactively offered a room upgrade. Ultimately, we declined the upgrade and opted for free breakfast instead, but the hotel's attitude towards resolving the issue is commendable. (Although, when communicating with the manager, I overheard a female waitress next to her quietly questioning if I was 'looking for trouble,' which made me feel a bit uncomfortable. I was simply providing honest feedback.)
**Poor Attention to Hygiene Details:** The floor drain in the shower was clogged, leading to standing water. Also, as mentioned, there were obvious stains on a plate during breakfast on the 24th.
**Management Awareness Needs Improvement:** Regarding the cutlery hygiene issue, the on-site female waitress explained it away by saying 'there are too many people to check individually.' This reveals a lack of standardized procedures and treats an objective difficulty as an excuse for a management oversight.
Finally, I'd like to say that while this stay wasn't perfect, Ramada, as an established four-star hotel, generally has good service and staff quality. However, it definitely needs some reforms. The hotel occupies an excellent location, but the current hardware completely fails to live up to its 'four-star' rating and 'prime location' value. I recommend considering phased renovations (for example, renovating one floor at a time and then progressing through the others). Although this would result in a short-term loss of revenue, in the long run, improving the hardware to recover ratings and reputation would yield a far greater return than simply 'resting on its laurels' as it is now."