Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Mar 30, 2025
Tamim
We were a family of four, 2 adults, one six year old and one 1 year old baby, apartment served us well, and we managed to cook something simple the next morning. Everything was nice and clean. The location was good because of a good sized grocery story at walking distance.
Only issue was that the entrance isn’t clearly marked, we parked our car and unloaded a bunch of suitcases at one entrance only to find out that that entrance that has the Novel Inn logo is locked and unmonitored. We had to walk around the building to discover the proper entrance, go back to reload our suitcase into the car, drive around to the other side and unload again, a bit annoying when you’ve been traveling for 18 hours and having arrived late at night with a kid and a baby.
All in all it was nice and comfortable and they even gave us a room upgrade and a baby cot free of of charge.
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Price per night from:PLN 307
Posted on May 13, 2025
Guest User
It was a great experience, we stayed for 4 nights, the rooms were very clean and nice, only the breakfast was a little weak in variety, other than that it was very good.
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Price per night from:PLN 652
Posted on Mar 5, 2026
STANISLAV70To put it mildly, the hotel isn't new. The service quality is excellent, but the small details indicate it's not a 5-star property. It's a 4-star, at most.
Cons: There's no outlet in the bathroom for a hairdryer, only in the hallway. The outlet is positioned too low, and the cord is short. You'd have to dry your hair on your knees. (This really makes you question the '5-star' rating.)
I had a twin room, and the two beds were quite narrow. Again, not what you'd expect from a 5-star.
The breakfast was decent and varied for Europe or Serbia.
I didn't use any other services.
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Price per night from:PLN 583
Posted on Feb 19, 2025
Guest User
Facilities: A new big-name hotel, one of the best-equipped hotels in Belgrade. SPA, massage, gym, hot spring and other facilities are very complete.
Hygiene: Good
Environment: The hotel is large, and the surrounding area is not a downtown area, but the distance is not far, so it is still very convenient if you drive.
Service: Overall it is good, but except for the front desk staff, they don’t speak English very well, and the attitude of some service staff is not very warm and friendly.
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Price per night from:PLN 468
Posted on Jun 19, 2026
YinweibufanThe air conditioning was terrible; it felt like the vents were completely blocked, making temperature control useless. However, they provided AESOP shower gel, shampoo, and hand soap, which was amazing. What's ridiculous is that the TV initially had YouTube, but then the function suddenly disappeared while I was watching.
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Price per night from:PLN 882
Posted on Apr 22, 2026|Deluxe Room
Svet_Lana78This hotel is really good: the staff are friendly and helpful, the location is convenient – right in the city center, and the breakfasts are delicious – a glass of good champagne at breakfast is a definite bonus! The room has a coffee machine, a kettle, and unlimited bottled water; cleaning is thorough every day. The Michelin-starred restaurant (and it truly is) on the top floor is expensive, but the food is exquisite.
Minor drawbacks: the coffee at breakfast is simply awful (I'd even read about this in other reviews) – terrible black, and even worse with milk (was it spoiled or something?) – this isn't acceptable for a 5-star hotel. Also, toothpaste is only available upon request, the shower smells musty, and there are no shelves to place toiletries.
But these are all minor details; overall, I enjoyed my stay. I'll recommend it and will definitely come back next time.
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Price per night from:PLN 400
Posted on Jul 27, 2024|Standard Double Room
travelblizzardThe hotel room was great and the location I would say it’s super convenient but the problem is that they don’t refill the water and the tea besides the first day. I was very surprised when I called the receptionist and asked if they could bring water since the cleaning lady forgot to refill it but they say it’s only complimentary on the first day. That was shocking as it has been the first time ever to see this. Also when booking on trip.com you see that it says “Welcome Fruits” but the food only fruit I saw was at the reception on a bowl display. The ladies at the reception during the day they were amazing and super helpful but the men from the Night Shift are quite unfriendly. Overall I would recommend it but I would encourage the hotel to work on their complimentary water as it is nice to come back after sightseeing and drink some bottle water.
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Price per night from:PLN 366
Posted on Sep 10, 2025
Guest User
I stayed in this hotel for a few days. I want to separately highlight three strengths:
1. Staff. This is the main dignity of the hotel! At the respiratory, always met with a smile, answered quickly to all questions.It is evident that people really like their work and care for the guests. Thank you very much for the hospitality and attentive attitude!
2. Breakfast. Breakfasts are just great! Great choice: there were both eggs/omlets, fresh vegetables, and quality cheeses, sausages, baking.
3. Room. In the room (standard double room) there was all you need: comfortable bed, clean clothes, modern bathroom, good shower. All the equipment (teaker, coffee machine) worked well. Cleanness and order on five. No complaints.
The location is also very convenient - in step-to-step access to sights.
I definitely recommend this hotel and I am happy to stay here next time! Thank you for a pleasant rest!
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Price per night from:PLN 362
Posted on Feb 3, 2026
Guest User
Unfortunately, there were smaller problems like that of the toilet cover completely broken. At the request of another room, I was given one that was not even finished! There was no reward in the hotel as we had to leave. We didn't want money just for the remaining nights as credit as we had to come back in a few weeks. This is unfortunately not interested or the “Management” is not interested in it! Unfortunately, because now another hotel will be the next time.
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Price per night from:PLN 225
Posted on May 20, 2025
Guest User
Initially, I came to the address, went to the reception where they gave me a WhatsApp of a person who redirected me to another address.
They did not answer my email before check-in, but they answered quickly in WhatsApp upon arrival.
The apartments are comfortable, everything you need is inside. But they asked me for more money than was written in the reservation, I had to sort it out with trip.com support and the owner in the WhatsApp chat. On the last day of checking, we agreed on the amount that was written in the reservation.
The heating was bad in early April 2025. There were no accessories for cleaning the room.
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Price per night from:PLN 280