Intercontinental Hotel & Resorts properties in Shenzhen

I used AI to summarize my overall stay, and here's my experience: This stay was a disappointment because the hotel pool, which I specifically wanted to experience, was completely unusable for various reasons. It rained continuously for all three days of our stay due to bad weather, and on one day, an orange rainstorm warning was even issued. On top of that, my daughter inexplicably developed a fever on the first night. Although the hotel was very thoughtful and arranged a late check-out on the last day, my daughter hadn't fully recovered. Even when the rain stopped, the sky remained gloomy, and I didn't dare let her swim, which made this trip quite unpleasant. If I couldn't use the hotel pool, I definitely wouldn't have chosen this hotel to celebrate a birthday. The hotel is located right next to Exit C of Overseas Chinese Town Metro Station, with only a short open-air section. However, if you're pushing a stroller, you need to be extra careful as there are a few steps along the way where you'll have to lift it. To get to the nearest Yitian Holiday Plaza, you need to take one stop to Window of the World, which is a bit inconvenient. What I liked: Simple birthday decorations were provided. Room Quality and Design: The room was spacious and comfortable with a bathtub, and the lighting was easy to adjust. I particularly liked the reading/night light design next to the bed, which was very practical. (It would be even better if disposable bath liners/bags were provided, like in other hotels.) Excellent Service Attitude: The front desk team provided excellent service, they were friendly and always smiling. I especially want to praise the male staff member in charge of the carousel; he performed magic tricks and managed the facility, all with a very kind service attitude! Recreational Facilities: The outdoor playground and carousel facilities at the hotel were excellent, and my children had a wonderful time! Areas for Improvement: Room Amenities and Facilities: After the room was cleaned, the tea bags were not replenished. For a hotel of your caliber, the attention to detail in amenities is clearly lacking. Additionally, only instant coffee was provided in the room, with no coffee machine or milk, which is slightly inferior compared to other hotels in the same chain (such as Marriott or The OCT Harbour, Shenzhen – Blue Lagoon). Fruit Quality Control: One of the apples in the welcome fruit platter in the room was rotten to the core when cut open. I hope the hotel can strengthen quality checks before delivering items to rooms to ensure fresh produce is provided! Insufficient Bed Space: The double bed was relatively narrow, making it quite cramped for one adult and a 10-year-old child to sleep together, severely affecting sleep quality. Overly Thick Mattress: The mattress thickness was a bit exaggerated, making the bed surface too high and very inconvenient for getting in and out of bed. Facility Safety and Hygiene: In the small indoor building block playroom next to the outdoor playground, the blocks were slightly worn. I even found instances where the outer layer of some blocks had peeled off, exposing sharp wooden edges, which is very dangerous. Please make sure to strengthen cleaning and maintenance and immediately replace damaged facilities.

First off, the check-in time was indeed quite long, but it's understandable given it was peak summer season. They even offered drinks while we waited, which was a nice touch! As an InterContinental member, I also received two complimentary drinks at the bar. The hotel's facilities are excellent. I went for a spa treatment while my child and husband went swimming – a perfect arrangement. As soon as I finished my spa, the butler notified me that our room key was ready! There was also a welcome fruit platter in the room. The room's view was absolutely unbeatable! We truly felt at home and enjoyed every moment. However, I actually found the breakfast to be even better than the dinner buffet. The oil-splashed noodles at breakfast were delicious 😋, and the chef who made them had such character, clearly demonstrating his passion for food. I really admire him! Thumbs up to him! 👍 For dinner, the seafood wasn't very fresh; the oysters and crab meat were quite loose. Plus, on the second night, we wanted to try the Southeast Asian restaurant, but upon arrival, many dishes were unavailable, which was a bit disappointing, so we left to eat elsewhere. Also, the restaurant closes at 9:30 PM. Overall, having stayed at this hotel over 10 years ago, returning now with my child, I still highly recommend it! The pool and beach are amazing, offering great privacy for guests! We will definitely be back 😊

Five-star praise for the InterContinental Shenzhen International Exhibition Center. The hotel's facilities are comfortable and elegant, but what truly impressed me was the team's thoughtful and well-measured service. During my stay, I called room service multiple times. The food delivery staff and other service personnel were prompt in their response and impeccably behaved. Housekeeping was meticulous, paying close attention to detail when tidying the room, demonstrating professionalism at every turn. I'd like to extend a special thanks to Diana, the duty manager. She patiently communicated and actively coordinated with me regarding my numerous personalized requests, flexibly and appropriately meeting my needs without any rigid excuses or passing the buck. She truly demonstrated the caliber and service-oriented mindset of a high-end hotel manager. While excellent hotel decor can be replicated, a service full of human touch and proactive empathy is hard to copy. All the staff were sincere, efficient, and never resorted to mechanical pleasantries. The entire staff provided warm and professional service; they weren't overly chatty, striking just the right balance. It was a very comfortable stay and definitely worth revisiting.