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We were very disappointed with our stay at this hotel. Despite paying over PHP 4,000 per night, the level of service was far below expectations. One of the biggest issues was the leaking toilet bowl in our room, which caused significant inconvenience and raised concerns about the hotel's cleanliness and maintenance standards. To make matters worse, we also encountered cockroaches in the room. Unfortunately, the issue was not resolved promptly, and since there was no staff available to assist us at the time, we ended up cleaning the water and mess on the floor ourselves after using the toilet. In addition, guests are required to dispose of all their trash in a designated area after their stay. This is unusual and unacceptable for a hotel charging this price range. Proper housekeeping and waste disposal should be part of the service that guests are paying for Overall, the facilities and service did not match the hotel's rating or price point. We hope management takes these issues seriously and takes steps to improve the guest experience.

The room was clean and spacious. The unit owner was also very helpful and responded quickly to our inquiries. Clear check-in instructions were provided, so our check-in process went smoothly. The location is a huge plus! It is literally beside and directly connected to Venice Grand Canal Mall. I highly recommend this place to pet owners who love bringing their fur babies along on staycations. There were only two downsides. First, the air conditioner wasn’t as cold as we expected, although that may have been due to the summer heat. Second, guests were required to gather all their trash and dispose of it in a designated area of the condo basement. Perhaps the cleaning staff could handle this instead, provided that guests properly dispose of their trash in the designated bins inside the unit. Overall, we had a great stay and would definitely book again!

My family booked 3 rooms for our stay to celebrate the New Year Countdown in BGC. It was a last minute booking but I could say that it was actually worth it. Pros: ●Near Market Market, 5 mins ride if using grab/indrive and 5 mins jeepney ride from Market Market and another 5 mins walk from Buting to the hotel( as it was new years eve booking a ride takes time so we opted to ride a jeepney) ●Complimentaries are complete, from toiletries to coffee ● Wifi is working very fine ● The hotel staff are very easy to talk to, as there was no refrigerator in our rooms the staffs accomodate our ice to be put in their refrigerator. ● The rooms are very clean and the airconditioning is very cold ● The hotel location is near in a convenience store(7/11) and a grocery(Dali). They are also near a very good biryani chicken, ice cream and coffee shop. It may be located near residentials but it felt calm and the neighborhood is actually clean Cons ●Do not expect for a astonishing view as it was in a residential area, which we actually didn't mind cause we are only staying for a night ● Our room is to small to eat in one room for 7 people, (but the staff actually recommend their breakfast area downstairs to be use if we want to) ● One room we booked has a smelly feet smell Overall the cons didn't affect our stay, and it was a very good stay, i am definitely recommending it.

We booked a room for April 2026 in advance - in December 2025. When we arrived to check in, we were informed that overbooking had occurred and the room was already occupied. But they quickly offered another room and a transfer to it. The other room was nice, convenient location.

Upgrade to a one-bedroom and one-living room suite for free. The apartment room has a washing machine, and the clothes can be dried overnight. Equipped with simple kitchen utensils, you can cook simple meals. It's just that the air conditioner is too noisy, so you need to choose carefully for those who have high requirements for the sleeping environment.

We really enjoyed our stay at Cozy Hotel at One Up Town Residences. The unit was beautiful, spacious, and exactly as shown in the pictures. Everything was clean, organized, and very comfortable, which made our stay even more relaxing. The property manager was also very easy to communicate with—responsive, accommodating, and helpful throughout our stay. The kitchen and other amenities were complete, so we had everything we needed and truly felt at home. My family had an amazing vacation experience, and we definitely enjoyed every moment of our stay. Highly recommended for families or groups looking for a comfortable and convenient place to stay in the BGC area.

The location is quite convenient, but the number of pings is a bit small. Although the sparrow is small, it has all the internal organs. The breakfast is a lunch box. You can choose from three flavors. It's okay. There are shops nearby where you can buy things when you walk out. It's quite convenient, and it's close to the business district

The unit was spacious, clean, and fully equipped with everything needed for a comfortable stay. The view was beautiful, and the location is perfect. Just a short walk to High Street. Highly recommend!

Nice bed, clean room, good toilet with bidet and hot shower with shampoo, bath soap and towels. Kettle and mug available. No complimentary water. Toothbrush not included, bring your own or purchase from 7 11 just beside the lobby of the hotel. 😊 NOTE: refundable Php2000 cash deposit required upon check-in.

It is spacious and the location is convenient. Room is near the pool. We liked the sofa and futons, and there were plently of pillows and blankets. There is also available cookware and cutlery. Water runs nicely as well. If any, it would be better if the host reaches out proactively or at least checks to make sure if we are already settled in. The host was abit hard to reach, and the lobby frontdesk made me feel like I'm being bothersome. Also, the building corridor (outside the room) smells pungent like curry. The smart tv has no Netflix altho has other streaking services, we had to cast our laptop to be able to watch.