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“Good Location but NOT Good Service Mind” I’ve traveled to Koh Samed several times and usually like to stay at different hotels each time. I came across the good reviews of this hotel, so I decided to book it for my parents and me because the location is convenient. I’ve also visited the restaurant under the hotel several times for food and drinks. Unfortunately, this stay was very disappointing. The equipment in the room was quite old and rusty. At around 2 a.m., the hot-water pipe under the sink broke, causing hot water to splash over the toilet. We tried calling the hotel, but no one answered the phone, so we decided to walk to the reception. The way to the reception was very dark and quite scary. When we arrived, the reception was closed and there was no one around. Eventually, we found a security guard sitting near the beach and asked him for help. He came to check the issue and offered to move us to another room. However, we were extremely tired at around 3 a.m., so we told him that if the problem could be fixed, we would prefer to stay in the same room. When I checked out the next morning, I informed the female staff member at reception (the lady with glasses) about what had happened during the night. What really disappointed me was her first response. Instead of apologizing or asking what happened, she said with an annoyed expression: “He already offered to change the room for you, right?” I was honestly surprised by this response. As a customer, I wasn’t complaining about not being offered another room. I was simply informing the hotel about a serious issue that happened in the middle of the night and the fact that no one answered the hotel phone when we needed help. She then asked why I didn’t call the hotel. I explained that I had tried calling several times, but no one answered. She looked surprised by this, which made me wonder whether the hotel was even aware that the phone was not being answered. I would have been completely fine if she had simply apologized and explained what happened clearly. Unfortunately, her attitude and lack of empathy made the situation much worse. The location is good, and I’ve actually enjoyed visiting the restaurant here before. But good location and good food cannot make up for poor customer service, especially when a guest needs assistance in the middle of the night. Unfortunately, I definitely won’t come back to stay here again, and I’ll also reconsider visiting the restaurant. I gave 1 star on service for the staff who checked in us, she was friendly and helpful.

I have stayed at Flamingo Villa before (In the Garden Room), but this time I decided to stay in the loft room, which apparently is called the Family Room. Flamingo Villa is somewhat strange, since the ”Hotel” is basically three rooms within the Samed Your House hotel. Our neighbors actually knocked on our door to try and check in ~ You need to call the phone number for Flamingo Villa in order to check in, as someone will come out to meet you. So, bottom line up front: Flamingo Villa is awesome, but get ready to kill a lot of mosquitos! The owners do a good job of lighting incense sticks to try and keep the them away, but there are fountains around the area and the mosquitos are no joke. I would say I killed at least 10 in our room, so it is super important to make sure you close the sliding doors behind you every time you go in and out of the room. The Family Room was awesome. The lower floor is basically a living room with a large day bed and a big TV with great speakers. The toilet room is separate from the shower. The stairs to the loft are pretty steep, but once you get up there it is really nice. There are two queen beds in the loft, and the glass wall and sliding door separate the bedroom from the main room, which is great because the bedroom has its own AC unit, and the glass keeps out the mosquitoes. The beds were comfortable, but be careful because the ceiling is very low above the beds. The view from up in the loft is very peaceful, and the owners obviously spent a lot of time decorating the place (The Christmas tree was still up while we were there). The hotel is a 5 minute walk from Sai Kaew Beach, and the pier for the ferry is only a 10 minute walk ~ but you can take a mini bus if you would like. The hotel is close to restaurants and stores, and there are two 7-11s close to the beach. We rented a motor bike the last time we were in Koh Samed, but Sai Kaew Beach seems to be the nicest on the island, so we just hung out there. I love Flamingo Villa, and I am sure I will stay there again in the future.

Even though Koh Samet isn't a very large island, after exploring a bit, my favorite spot was definitely the beach right in front of the hotel. The waves were gentle, the sand was clean, and it wasn't as crowded as Diamond Beach. While it's about 2.5 kilometers from the main street, the hotel front desk can arrange scooter rentals or help you call a songthaew for 200 THB one way. There's also a small pier directly in front of the hotel, so you can take a speedboat straight from Ban Phe Pier to the hotel for 300 THB one way. If you plan to use this service for a round trip, it's best to confirm the times with the hotel in advance. The hotel's breakfast selection was really limited, but honestly, that's pretty standard for the entire island. My family of three had a perfect 5-day stay here, and my child absolutely loved it. All the staff at the resort were very nice, especially the young man at the front desk who provided excellent service.

[”The room was clean and tidy, the location was convenient, and the service was enthusiastic. It was a superb stay with great value for money!”,”The environment was quiet and comfortable, facilities were complete, and hygiene was excellent. The front desk staff were super friendly. I'll definitely come again next time!”,”Great location, convenient for getting around. The room was clean and odorless, making for a comfortable stay. Highly recommended!”]

Good accomodation if you want to stay a couple days to swim, looking around and wake up with coffee/tea/toasters/rice/eggs. I stayed not first time, everything is fine, have big parking, swim pool is available, rooms are bigger than another hotels, tired furniture and some door lockers but a big good bed and tv/refreeze/table/aircond. Fine.

This is our second time staying at this hotel. Upon arrival, we were initially checked into a bungalow, which we didn't like – it was very dark and cramped. We requested to be moved to the main building. They put us on the first floor, which wasn't ideal, but it was okay. Everything in the room felt old, and during cleaning, the toiletries and tea weren't replenished; we had to ask for them. The breakfasts are good, and sometimes there's live music, which is a nice touch. There's also live music on the beach and a fire show in the evenings. The hotel is just a stone's throw away from 7/11. Overall, it's a decent hotel.

This was my first time visiting a different island, and I chose this place because of the sea view directly from the room. The atmosphere was amazing, the water was incredibly clear, and the staff were all very lovely. I came with my boyfriend.

I had a wonderful stay at this hotel! The place is very clean, conveniently located near the beach, and the staff is absolutely amazing, always friendly and helpful. I really enjoyed my time here and would definitely come back. Highly recommend this place!

The staff at the front desk were lovely. They spoke politely, gave good recommendations, and were always smiling. The kitchen staff were also very kind and provided excellent service. The hotel has comprehensive facilities, is easy to get to, close to everything, and safe. The hotel also offers motorcycle rentals, which I recommend arranging directly with them for convenience. I was very impressed! 💗✨🙏🏻

Small island, max. 2 nights booking. Beautiful views nearby. The hotel itself offers good service but there weren't many people staying there. You can eat at the hotel, but at other restaurants, there are people trying to attract customers, whereas at the hotel, there's no one. The food prices are also higher than at other restaurants. Overall, it was a pleasant stay.