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When I first checked into the room, there was hair on both the sink and the bed. I tried calling the front desk in the middle of the night, but couldn't get through. However, after reporting it the next day, they moved us to a different room and upgraded our room type, so the service was still quite good. The sea view from the higher floor was beautiful, and the breakfast downstairs was delicious. The water pressure in the shower was a bit low, though.

I had a fantastic 2-night stay at this new hotel. The location is incredibly convenient, especially for anyone arriving from the airport via the Green Line Westlake. It’s a direct shot from the airport, and then just a 14-minute walk from the station (which also connects to the mono rail to space needle. I loved the cozy lobby; it’s a great spot to just hang out or relax for a bit. A huge plus for me was the surrounding area. On my way to check in, I was able to grab Shake Shack for dinner, which was perfect. And for bubble tea lovers, there’s a boba shop, Hey Tea ,right next door! Whole Foods is also just a short walk away, making it easy to pick up anything you need. The check-in and check-out process was super quick and smooth. I had a great rest over my two nights and would highly recommend this spot to anyone looking for a comfortable and well-located place to stay.

Had a really great experience here at CitizenM. The place was unique, chique, and modern. With all the extra tools they provide like their mobile room controller you can personalize the room to your liking. The lobby is very interactive with accessible board games, lounge area and bar. Highly recommended!

A decent value-for-money option in downtown Seattle. The breakfast selection is limited, but it's enough to fill you up – just don't compare it to hotels back home. The room was quiet, clean, and well-maintained, and the facilities were perfectly fine.

I visited with my family. The lobby desk staff was so friendly and I felt good. I also had breakfast at the restaurant below because I used my destination fee points. They were friendly and the food was good. The location was relatively safer than the market area, so I liked it.

It took us quite a while to finally get into our room due to issues with the key cards not working. Had to make two trips from the 20th floor down to the front desk only to find out the problem was a low battery in the door lock. Once inside, we noticed the room wasn’t properly set up for four guests, as there weren’t enough towels provided. The bathroom design was also inconvenient. There are two sliding doors neither had locks, which makes privacy difficult. The air conditioning blew directly toward your face while lying on the bed, and the vents were too high to adjust. In addition, electric kettle, bathrobes, and slippers were not provided. On a positive note, the breakfast buffet was excellent. It offered a wide variety of choices, and the service was outstanding, making it a highlight of our stay.

They upgraded our room upon arrival! The staff were very friendly and courteous. We had a beautiful view room overlooking the city on the 14th floor. The pullout couch bed is really only suitable for one child. Our oldest daughter took the couch bed and said it was very uncomfortable so we had everyone in the extra large king sized bed. The king size bed was very comfortable, and the mattress was soft. The room was relatively clean, although a little dusty. Probably because of the location and the age of the hotel. The room was fully stocked with water and snacks. The bathroom was extremely clean! Breakfast was not included, so we had a five minute walk to Starbucks. The concierge accommodated us with a $15 shuttle ride to the cruise ship dock. The shuttle service was excellent and they took care of all of our bags.

The service here lives up to the standards of Lavande Hotels. However, it's right next to a highway, and the noise at night was unbearable. I didn't get any sleep the first night, so I immediately requested a room facing away from the highway. The service was quick, and they helped me switch rooms right away. But even with the window closed, the rooms on the back side couldn't block out the traffic noise from the highway at night. If you're sensitive to noise at night, I'd advise against staying here.

Not thrilled with the every other day room cleaning. We were told by an extremely rude evening front desk clerk, that we were told about this upon arrival, which we were not. He also said it was written up in the hotel's description online. Who really reads all the small print? He argued about it with my sister, while waving his hand in her face. He also said he was out of shower caps, which should be provided in the rooms anyway, especially with the overhead rain shower feature. He also screamed at us to move, for smoking in the chairs outside, where there are no posted signs. We didn't feel safe in that neighborhood to smoke on the dark street, as we had a few run ins with the ******** *** homeless.

The good: The house is really clean and lovely. We have all we needed to cook at home, and the rooms were nice and spacious. The Bad: The location leaves a lot to be desired, lots of people fighting and threatening outside. Several nights we've had to endure listeng to screaming and someone being harassed. It's terrifying for my kids who may be technically adults but still on the younger side. The Ugly: We've had a little incident where my partner, who's not technologically knowledgeable accidentally purchased a movie through the owner's account. The owner went through the roof calling names and accusing without asking what happened first. Reading other reviews in airbnb we can see this is not the first incident with him not being the nicest. There are ways to communicate without going from zero to sixty. We paid a few thousand dollars for this stay, another 5 bucks is not something we're looking to swindle.