Name: The Grove Suites by Grand Aston
Address: South Jakarta, Indonesia
Rating: 8.5

Indonesia

Bali

Nagoya

South Jakarta

Ujung Pandang

Batu Sub-District

Cambodia

Sihanoukville

Excellent, excellent, really great! Highly recommend, book your stay now. This is a fantastic hotel in Bali, a place I truly recommend. The front desk staff are very warm and helpful, and the team will even proactively assist you in hailing a taxi or crossing the road. Definitely recommend staying here. Plus, the pool area is lovely and it's very conveniently located near the commercial district.

Given a room on the ground floor next to the swimming pool. Unfortunately the room had a lot of mould and dampness. I do not recommend taking rooms on lower floors. However, the hotel was extremely kind and when I reported the problem they kindly offered me an upgrade to a room on a higher floor which I really appreciated. The staff is very kind and helps with difficult situations. The restaurant is unfortunately not very good, I would not recommend eating there. They do cocktails well.

We stayed here in December for a couple of nights and found the room to be clean and comfortable. If I were to nitpick, the shower water pressure could be stronger.

The hotel offers a lovely sea view from its rooftop restaurant. Having breakfast while overlooking the sea was absolutely amazing — great variety of cuisine and everything was delicious. The staff were also extremely helpful.

Most importantly, the hospitality throughout our stay was outstanding — truly A+. The team really seems committed to ensuring every guest has a wonderful experience.

Check in was smooth. Staffs were friendly. 

Hotel is huge, they have 3 blocks. I got the far end of the block which was a little bit away from the reception and the restaurants and the open space for smoking. 

In 2 circumstances, i walked up to the room and the door card could not work. This happened in 2 different nights. I had to walk down and got it reset, but the staffs didnt bother to apologise for this. The first time it happened I was okay, but the second time it happened, I got pissed off, because it was a long walk from the room to the reception. 

If you order food delivery, it will be a long walk to take your food at the reception. 

If you got the rooms at the reception level, I'm sure it will be a great experience like the first time I was there in the Junior Suite, but this time it was not as pleasant. 

Thumbs up though for the housekeeping, as the found out I had many shirts lying on the sofa, they brought a small clothes rack and hung my shirts.

OK, the location is good, breakfast is average, but this price can be understood

Strengths:
The hospitality was excellent, with genuinely warm and attentive service from the staff. Special recognition goes to Aditia, whose helpfulness and professionalism significantly enhanced the experience. The room was spacious, well-maintained, and clean, offering a comfortable environment complemented by a pleasant view. In addition, the hotel’s location is highly convenient, with shopping malls and a wide range of eateries within short distance.

Areas for Improvement:
One operational limitation was the hot water system. The water heater requires approximately a 30-minute interval before it can be used again, which may be inconvenient for multiple guests sharing a room. Furthermore, the hot water supply runs out relatively quickly, making it necessary to complete showers promptly or switch to cold water toward the end.

We booked a family suite for 3 nights.  We selected the hotel based on the generally good reviews and mainly for its location. 

1) Hotel Staff
The front desk staff and the breakfast hall staff were friendly. 

2) The Suite / Cleanliness / Housekeeping
The suite was reasonably spacious (though a bit aged) and generally clean except for the dirt and dust at corners and underneath the furniture. Eg.  A thick layer of dust was found under the room phone and on the phone itself. Although we didn’t need to use the phone, it was placed next to the bed & pillows and that means breathing in the dust while we slept next to it. So we spent some time wiping the room and stuff with our own hand towels. 

The sink near the dining table was leaking, so it doesn’t serve any purpose other than to flood the dining area if we use it.  We did read about the leaking sink in an earlier review but thought it would have been resolved but obviously that was not the case. 

The housekeeping is very lacking…. For a suite for 3 pax, we were given a small thin toilet roll on the 2nd day (less than half the thickness of those we buy from our supermarket).  That was really insufficient for 3 person.  We tried looking for the housekeeping team but they couldn’t be found. We had to use all the tissue paper that we brought with us on our trip as toilet tissue.  Also, there was no shower caps issued on our 2nd yay (2 shower caps were issued on day 1 but there were 3 of us!).  Out of the 3 bath towels issued, 1 was blackish brown with tattered edges. Fortunately we were prepared and brought our own disposable towels as we also read a review about the dirty/stained bath towels. 

We ate at the breakfast hall on 2 mornings. The breakfast was rather limited with choices (not sure why someone previously reviewed that there was a good spread comparable to international hotels’ buffet…. Maybe he was lucky that day).  We observed flies on the pastries (as there were no downlighting preventing the flies from resting on the pastries).  But what surprised us was that the staff stationed at the pastry counter just looked at the flies and didn’t even bother to chase them away. Maybe he was tired of chasing them away since they will return. 

3) Summary 
Generally the hotel has nice friendly staff and a fantastic location with 2 shopping malls within walking distance. We also like that there was the A2 Foodcourt and many massage places nearby. 

But we decided to forego our 3rd night stay in the suite as one of us was stressed about having to ration the use of toilet tissue and eating at the breakfast hall since we wouldn’t know whether any flies landed on the food earlier.  

We supposed if we were to stay at Aston Inn Gideon in future, we would bring along sufficient toilet tissue, our own disposable bath towel & shower caps and avoided booking the suite (& the sink). It would have been even better if there was a choice to select rooms without hotel breakfast as we are not in the habit of sharing our food with flies 🤪

Convenient location near food courts and shops, about a 15-minute walk to Nagoya Hill Mall, though the route has many uncovered potholes - walk with caution. Contemporary room design but poor housekeeping; towels and slippers were not replaced, and I returned to find no towels on the rack. Breakfast spread is extensive, featuring live egg and noodle stations. Overall, much needed improvement on housekeeping.

I stayed for two nights. Unfortunately, the room was extremely dim and smell of smoke, even though I had specifically requested a non-smoking room. It seemed like they tried to mask the smoke with air freshener, but the combination made it worse. Although it was supposed to be a non-smoking floor, there were ashtrays provided in the room and near the lift, which directly contradicts the no-smoking policy. To add to the discomfort, I found two baby cockroaches in my room — surprising and unpleasant, especially considering the room was on the 18th floor. The only redeeming part of my stay was the excellent customer service — the staff were friendly and helpful throughout.

My room was opd and not maintained so well. 
The air conditioning is old, noise and not working properly. 
The A/C remote controller has a damaged display. 
The toilet was dirty with many Brown dirty presence almost on every corner. 
The shower curtain is old, durty and not nice. 
Shower head is old, durty and not working well. 
Not all electric wall plugs are working. 
Sofa is with stains. 
Bed mattress very used. 
Breakfast is good. 


I am nit satisfied even if the location is good and brand is famous

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