Name: Centara Nova Hotel Pattaya
Address: Pattaya, Thailand
Rating: 8.5

Thailand

Phuket

Bangkok

Pattaya

Koh Samui

Krabi Town

Japan

Osaka

The service was great and we have fun with the kids swimming pool. Almost 98% is foreigners not Asian,so the buffet breakfast is more to western likes breads, salad,oatmeal and local fruits. The location wise is need walk 10minutes to Karon beach, the beach have a nice sunsets. For family can spend whole day at hotel or nearby. 
Just the resort location to Phuket town is quite far and if traffic jam took 40mins and the grab car there is more expensive and hard to get grab driver. Please take note resort to airport takes around 90 to 120minutes depends traffic conditions.

We really enjoyed our stay at Waterfront Suites Phuket by Centara. The apartment was spacious, clean, bright, and very comfortable, with a beautiful sea view, large windows, and a balcony that made the stay even more special.

It was an excellent option for a family vacation because there was so much space — comfortable bedrooms, a big living area, and a dining space where we could relax together. The apartment had everything we needed for a pleasant and comfortable stay, and it truly felt cozy and welcoming.

The location was also a big plus, with the beach nearby and a very relaxing atmosphere around the property. Overall, we had a very positive experience and created wonderful memories here.

Thank you for your hospitality. We would gladly stay here again.

Pros: Excellent location, close to the beach, nice hotel environment, with children's entertainment facilities, and a rich breakfast.

Cons: The hardware facilities are a bit old, the lobby is quite low-end and very hot. There were no welcome drinks or towels upon check-in, instead, they had a Starbucks where you had to buy your own. For a family-friendly hotel, it's not very accommodating to children; we were charged an additional 4200 Thai Baht for 4 nights for a child not occupying a bed (whereas many other hotels in Phuket offer free stays for children). Furthermore, the hotel doesn't offer Chinese-speaking service. The check-in time is late and check-out time is early (3 PM check-in, 11 AM check-out), which goes against international norms.

Extremely satisfied! When I booked, I mentioned it was for our wedding anniversary and requested a sea-view villa with a good view. During check-in, the chubby guy at the front desk was super thoughtful and gave us room 403, which he called the 'best sea view'. We could see an unobstructed ocean view right from the bed – absolutely stunning! The room wasn't huge but perfectly adequate for two, and they even folded towel swans and provided a welcome fruit platter 👍. 

Breakfast at the hotel's Cliff Restaurant had a wonderful ambiance and setting; enjoying breakfast with a sea view was incredibly relaxing. 

Both the large and small pools were beautifully arranged on different levels, surrounded by lush greenery, making for a pleasant sight. 

Since the hotel is located on a hillside, there's a bit of a distance between the rooms, lobby, and restaurant. However, it's quite convenient as you can download the hotel's app to call for an internal tuk-tuk anytime for pickup and drop-off. 

There's a pathway from the hotel down to Karon Beach, but we decided against going because of the sun and opted to just relax in our villa instead.

The only downside is that because it's on a hillside, there are no restaurants or shops nearby, so you need to take a taxi to go out. Karon Avenue isn't far though, just a few minutes drive downhill. From a 'lie flat and relax' vacation perspective, I personally highly recommend this place.

Good location near Kata night market and walking street. There are three swimming pools and hours are reasonable. The room is clean although the facilities are outdated. There are no electrical outlets near any bed side. This is probably the least preferred Centara among all Centaras where we have stayed. The worst experience was breakfast. Not enough food as 50% food containers is empty. We asked the service people to fill them up. First, they responded to us to wait, then 30 minutes later, the containers were still empty. We at least asked three times within 30 minutes, finally, they admitted that they ran out of food, and we have up our breakfast. It would be very difficult for us to return to that particular Centara.

Everything else was fine, but the front desk staff clearly discriminated against Chinese people. We booked a private pool villa, and on the first day we complained three times that the pool water was too dirty, full of dead insects and leaves, and stagnant, asking them to arrange for staff to clean it up. Were they deaf? They verbally promised three times, but no one came?

amazing stay! the link bridge connected to all the major shopping area! practically do not need any transport. the bridge is suitable for wheelchair too! i do not have to worry about traffic jam, raining day or even out in the sun! the bridge solved everything. i love my stay here. i did not mention about celebrating birthday during my stay yet the hotel was able to identify it and sent a birthday cake into my room. 

i upgraded on the spot to The Club which enabled me to access breakfast. the selection was not wow but quality and service impressive. i requested for non egg yolk sunny side up, and they managed to help me with it. will definitely come back! 

you can request room service/ amenities through an app. the service was fast! i ordered food through room service and requested for ice tub. within 20mins, it was delivered to my room 4520.

we had quite a short stay here but absolutely loved it. they had the ABSOLUTE BEST breakfast in the whole hotel breakfasts world - both european and asian types were full of choices and i genuinely couldnt decide where to start. the entire hotel left me speechles with the decor it was really beautiful. the gym had such a nice view of the pool and the surrounding garden. it is also very close to the public transport, shopping malls and night markets. if you consider staying here, definitely yes - you will remember it for a very long time.
i cannot wait to come back again

Good location and breakfast. Twin bed room and toilet are spacious with lots of walking space. 

However, do take note of the ongoing construction right at the main road which will affect your grab/taxi. Traffic jam is another level on bkk so brace yourself. Sometimes, walking is faster 🤣

Reserved rooms at the hotel for a business trip as it was near my conference venue. It's is clean and well maintained. The staff are also very responsive to questions. Amenities wise the hotel offers a restaurant that offers breakfast all the way to dinner, a small gym, a pool. Unfortunately the complimentary electric Tuk Tuks can only be used if the reservation of rooms was made directly with the hotel.

Convenient for visa extension as directly connected to Government complex (Immigration) under one roof.  Front desk, housekeeping efficient and friendly.  Parking guard Gf was the opposite.  Told us to turn inside the building though we have informed him we booked into the hotel and made us going around for the first 2 floors only to find out all parking lots have been permanently blocked off.  Upon our distressed   final approach, we were told to go to 4f where bridged directly to the hotel building.  Otherwise, could have been a comfortable stay.

The hotel isn't very close to the beach, but there's a free hourly hotel shuttle running until 8pm. The swimming pool is great with 2 cool areas for kids to play. There's a sandbox and  an indoor play area. Rooms are big enough and come with a nice balcony, with a table and 2 chairs. Bathroom could be a little cleaner. The area around the hotel looks like a wasteland, but fortunately can reach a 7/11 and 2 other supermarkets within a 10-minute walk.

I had a wonderful experience staying at this hotel in Pattaya. The room was spacious, clean, and well-maintained. The staff were always polite, friendly, and ready to help with anything I needed. The location is excellent — just a short walk to the beach and many restaurants nearby. The atmosphere was relaxing and perfect for a holiday. I would definitely stay here again and highly recommend it to anyone visiting Pattaya.

GREAT stay again @ my preffered hotel at Pattaya. 
Closed by Central Pattaya, Soi 6 , Beach-Road, Soi Bhuakao, even Walking Street within 20min walking distance. ENJOY it & PATTAYA 🤗

Centara

Columbus

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