Name: Centara Nova Hotel Pattaya
Address: Pattaya, Thailand
Rating: 8.6

Thailand

Phuket

Bangkok

Pattaya

Koh Samui

Krabi Town

Japan

Osaka

We had a wonderful stay here! The room was spacious and comfortable. The check in staff was very kind to inform us that the bunk bed was designed for kids and offered to let us change the room if we found it unsuitable after our check in. But it served our needs well and we enjoyed the room nonetheless.

The pool facilities were amazing (even though we only used it for a short while). While we did not use all the facilities, but there seems to be lots of activities and facilities to try around the resort, you don't even need to step out to have a good time!

I must compliment the staff for their warm and friendly service. Kudos to Harry and the concierge staff, and Jezzi the check in team. And housekeeping staff who responded to our night call to help with the toilet. Their service was the highlight of our stay.

The location is great, just a short walk to Karon beach. Convenient stores and minimarts nearby, some restaurants/food stalls available as well.

I highly recommend Centara Karon and would come back again if I am in Phuket!

Pros: Excellent location, close to the beach, nice hotel environment, with children's entertainment facilities, and a rich breakfast.

Cons: The hardware facilities are a bit old, the lobby is quite low-end and very hot. There were no welcome drinks or towels upon check-in, instead, they had a Starbucks where you had to buy your own. For a family-friendly hotel, it's not very accommodating to children; we were charged an additional 4200 Thai Baht for 4 nights for a child not occupying a bed (whereas many other hotels in Phuket offer free stays for children). Furthermore, the hotel doesn't offer Chinese-speaking service. The check-in time is late and check-out time is early (3 PM check-in, 11 AM check-out), which goes against international norms.

The location is excellent. The balcony overlooks the entire Karon Beach. There were a few drawbacks that might bother some people, such as outdated furniture and a noisy air conditioner. The garage bar played live music until midnight, but we actually enjoyed sitting on the balcony and listening. The kids slept peacefully.

The rooms are spacious, especially for two friends staying together felt like plenty of room. The bathroom is big and private, many hotels have glass surrounding the bathroom but I appreciate this has a solid door to close. The breakfast has many options, though I would wish for fresh ground coffee rather than an instant coffee machine. There’s a bit of hiking involved staying here, I enjoyed the exercise but not for anyone who doesn’t like stairs.

The hotel is good overall, and the staff were very friendly and helpful. However, there were a few issues during my stay. The washbasin in the room had some problems, which was a bit inconvenient. Also, the room was located far from the reception area, and I had to take a shuttle bus to get there, which made it less convenient when going back and forth. With a few improvements, this could be a great place to stay.

Our family (two adults and a three-year-old child) stayed in a villa, and it was wonderful! It's immediately obvious they recently opened it; the room still smells clean and freshly furnished. Everything is beautiful and spacious, and it's convenient that the parents have their own room.
The service is excellent; all the staff are smiling and helpful. They cleaned the room several times a day and brought delicious complimentary gifts.
They offer à la carte breakfasts in the restaurant for villa residents only, but you can also use the entire hotel's facilities, including breakfasts in the main restaurant. We had the à la carte breakfast, and it was plenty. There's a choice of Thai dishes and standard fare like avocado toast, Benedict, pancakes, omelets, and granola. You can also choose small snacks from the buffet.
From 5:30 PM to 7 PM, villa guests are offered complimentary cocktails with delicious snacks. Unlimited coffee and tea are also available. There's a playroom for kids, a large pool with slides, watering cans, buckets, and a playground. My son was thrilled ☺️
Probably the only downside is that they take a 5,000 baht deposit upon check-in. (No one warned us about this, but that wasn't what bothered us. It was the fact that the deposit is refunded upon check-out. We had an early flight, so we simply wouldn't have had the opportunity to spend that much Thai baht, but they accommodated us and returned the deposit the night before.)
Karon Beach is a 10-minute walk away, and there are tons of shops nearby, a 7-11, cafes, massage parlors, and everything else. I didn't want to leave. You're great. I hope you maintain the level of service.

Everything else was perfect, but I gave the 'environment' a 4.5 because non-hotel guests can use the same elevator as hotel guests to access the sky restaurant on the 55th floor. This is a huge security concern, and I hope the hotel addresses it.

Now for the positives: I booked a standard room, but the handsome young man at the front desk upgraded me to a suite for free! The comfort level was instantly maxed out. Located on the 49th floor, the room was incredibly spacious, with a separate walk-in closet and a bathtub.

Regarding breakfast, there wasn't a huge variety, but they had fresh squeezed orange juice and delicious bread that was crispy, not too sweet, and not greasy. The bacon was also peppery and fragrant. I ate so much in the morning that I wasn't hungry even after shopping all afternoon.

Also, the hotel's sky bar is definitely worth a visit. They gave us three experience coupons. I ordered red wine, and the other two drinks were non-alcoholic. It had a great vibe, you can see from the photos.

Overall, the hotel's service, facilities, and breakfast were all very good. However, the elevator issue needs to be resolved quickly, as it poses a significant safety hazard.

This was an exceptional Hotel, on arriving the entrance hall is beautiful and the rest of the Hotel continues to suprise! There are multiple Restaurants in the hotel, beautiful options, fiod was incredible, even the breakfast options. The pool clean with plenty of sunbeds. Spa was incredible, one of the best massages I've had. 
On top of all of this it is joined to a huge shopping centre with amazing sales this time of year and a BTS on Sukhumvit line.

2nd time at this hotel and the staff are always ready to help you with your baggage and shopping items. the bellboy took my luggage once i arrived at the hotel and told me to go to the lobby which is at level 9 and they will send my luggage once i get into my room. ordered grabfood when i was on my way to the airport and it came when i got my room key. went down to collect my food and my luggage but the bellboy insisted to bring both my food and luggage up to my room. it's cute how  the housekeeper folded my chouchou.

The whole stay was great. The rooms are clean and the bed is comfortable. We just only had a problem with the bathroom door as it keeps getting stuck when we open and close it and there’s a gap which is gave us some privacy concerns but overall we ha d a great stay. Their breakfast is also really good with lots of options to choose from. We enjoyed the pool, too! Will come to stay here again.

Convenient for visa extension as directly connected to Government complex (Immigration) under one roof.  Front desk, housekeeping efficient and friendly.  Parking guard Gf was the opposite.  Told us to turn inside the building though we have informed him we booked into the hotel and made us going around for the first 2 floors only to find out all parking lots have been permanently blocked off.  Upon our distressed   final approach, we were told to go to 4f where bridged directly to the hotel building.  Otherwise, could have been a comfortable stay.

Family of 4.
2 adults and 2 children ages 5 and 2. 
This resort was perfect for us. The kids enjoy all the amenities and the staff were amazing. Every single one of the staff made us feel welcomed and were friendly to us and the kids. 
The resort provide free shuttle to Jomtien Beach which was great. 7/11 was about 500 meters from the hotel. Overall it was a great resort, the only downside is that I wish it was closer to 7/11 so there's options for snacks and foods. Eating at the resort everyday can hurt the wallet a bit. 
We ended up going to the 7/11 when we visit jomtien Beach using the free shuttle and bring stuff back to the resort. 
Great resort overall, we will visit again.

We chose a two-bedroom suite for our family trip to Pattaya. It was great, as the two rooms were connected and had three large beds, easily accommodating 5-6 people. Centara is a well-known company in Thailand, and the hotel's location is fantastic, with plenty of restaurants right outside. Terminal 21 shopping mall is also only about a kilometer away. Aside from the slightly dated facilities, everything else was perfect. Even though there were many Indian guests, it didn't bother us at all.

GREAT stay again @ my preffered hotel at Pattaya. 
Closed by Central Pattaya, Soi 6 , Beach-Road, Soi Bhuakao, even Walking Street within 20min walking distance. ENJOY it & PATTAYA 🤗

Centara

Columbus

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