Name: GRAND MERCURE SHANGHAI CENTURY PARK
Address: Shanghai, China
Rating: 9.4

Brazil

Sao Paulo

South Korea

Seoul

China

Shanghai

Indonesia

Central Jakarta

United Arab Emirates

Dubai

Thailand

Bangkok

The hotel has a beautiful environment and considerate service. Dining and travel are convenient downstairs. The slippers in the hotel are great! The only drawback is that there is construction around the hotel and the noise is too loud!!!

Having just arrived in São Paulo, a city in the Southern Hemisphere, I happily checked into my hotel after arriving from the airport. Suddenly, I realized my small carry-on bag, which I usually use to store my belongings, was missing. I'd even left my phone in it when I got out of the car. I was so panicked! Fortunately, I never ask for receipts, but as if by some miracle, I asked the driver for one. I quickly told the lovely receptionist about my bag and handed her the receipt. The receptionist appeared unhurried and leisurely called the taxi company. They told me which car was waiting and would contact the driver. Although over half an hour had passed since I got off the car, I was worried, but surprisingly, I didn't despair. Just two or three minutes later, the front desk phone rang. They told me the driver was on his way to the hotel with my bag, but because of the morning rush hour, there might be a delay. I was stunned. I had never expected the people of São Paulo to be so kind and efficient! I was both surprised and touched! My bag was in the back seat. I bought coffee ☕️ and some food at the popular cafe in the lobby, slowly admiring the beautiful hotel surroundings while patiently waiting for the driver to arrive. After about 20 minutes, the driver arrived at the hotel door, carrying my bag and smiling broadly. He kept thanking me and offered me the money as a token of his gratitude. He was very polite and refused to take it. Without further ado, I shoved it into his pocket. I read an article a long time ago that said Brazilians 🇧🇷 are all like-minded people! This personal experience has truly struck me as spot-on! The hotel front desk service was also excellent; they had a room for me before 11:00 AM. I'm truly grateful to Brazil 🇧🇷 and São Paulo! Thank you to the driver and the hotel front desk staff 👩💼 for making my trip to São Paulo a safe, enjoyable, and complete experience. 💕

Check-in delayed and bad, they didn't find confirmation of Tripp's reservation and I asked for the reservation in the app of Trip apartment adapted to my 83-year-old aunt with comorbidities, I had no request, we had to show the voucher several times, Only after I found the receipt in the application is that they confirmed!

My absolute favorite hotel! The service is excellent, and they even have a garment steamer. The apartment-style rooms are very spacious, with a fridge and a washing machine – no more worrying about my clothes smelling after having BBQ. Plus, it's just a short walk to the subway, and there's parking available right outside.

I recently stayed at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and had a wonderful experience overall. The hotel offers spacious, well-appointed rooms, excellent facilities, and a convenient location connected to Yongsan Station, making it an ideal choice for visitors to Seoul.

What truly made my stay memorable was the outstanding service provided by Amy from the Front Desk. As we were preparing to leave, we needed a vacuum cleaner to remove air from our airtight packing bags. Although this was an unusual request, Amy went above and beyond to assist us. She made an exceptional effort to locate a vacuum cleaner, checking with various departments until she was able to find one for us. Her dedication, resourcefulness, and willingness to help exceeded our expectations and reflected the hotel's strong commitment to guest satisfaction.

The rest of the staff were also professional, friendly, and attentive throughout our stay. The room was clean, spacious, and comfortable, and the hotel's facilities were well maintained.

The only downside during our stay was the pillows, which we found to be a little too soft and flat for our preference. Some guests may enjoy them, but we would have appreciated firmer pillow options for better sleeping comfort.

Overall, this was an excellent stay, made even more memorable by Amy's exceptional customer service. I highly recommend Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and would be happy to stay here again on my next visit to Seoul.

The room has a great view and a balcony. The transportation is very convenient, and there's private parking. It's only a 20-minute drive to Hongqiao Airport and High-Speed Rail Station, and taxis are quick to arrive. The photos were taken from the room's balcony.

Facilities: Complete and fully functional, it's an apartment-style room with an induction cooktop and washing machine – everything you need.

Cleanliness: Very standard and thorough cleaning, consistently clean and timely.

Service: Professional and attentive without being overbearing, with a good sense of appropriateness and very thoughtful.

This is now my top choice for hotels in Shanghai!

The front desk service was incredibly thoughtful. On my first day checking in, they told me I could enjoy afternoon tea at the executive lounge after 3 PM. I mentioned I might be out and about, so they arranged for some mini cakes to be packed and put in my room's fridge. The breakfast was delicious, and the Shanghai pan-fried buns were a unique highlight. When I checked out in the afternoon, they even gave me a clear umbrella to use because it was raining.

Grand Mercure

Columbus

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