Name: UNA HOTELS Ala Venezia-Adults 16
Address: Venice, Italy
Rating: 8.7

Italy

Milan

Rome

Venice

Florence

Bologna

Pero

I booked four nights, and right after I made the reservation, Ctrip lowered the price of the same room type and conditions by nearly 550 CNY and refused to refund the difference. As a Black Diamond member, I felt deeply betrayed.
Now, I would like to make some comments on the hotel itself.
First of all, overall this hotel is quite good. The front desk staff are very polite and helpful, the room cleaning staff are also very courteous, and the breakfast is fairly plentiful.
Next, I will truthfully record some flaws that I cannot accept:
1. My room for the first night was 31, located behind three elevators. Starting around 6 AM, the noise from the elevators kept me awake and prevented me from falling back asleep. It was a truly unbearable ordeal! Thankfully, the front desk changed my room for the second night; I'm grateful for the gentleman's assistance.
2. There was a dead fly by the window in the new room, which was disgusting. I took care of it myself.
3. There are two major problems in the bathroom: the towels are dirty and have a sour smell even when not in use. Also, the showerhead has a very low water flow due to limescale buildup.
4. The spotlight above the room door had fallen down, and because it was the weekend, no one was there to maintain it. It's really ridiculous. 
Unahotels is a hotel chain I really like, and pointing out these problems is simply hoping the hotel will improve its quality and ensure a basic level of quality for our guests.

The location was great, right in front of Lima Station, which was very convenient. The pool was about 20m long, though it didn't seem to be heated. Breakfast was decent and satisfying. The staff were also very friendly!

I am staying at the hotel for the second time, good value for money, 
Nice service , thanks to Farid , Francesco
At reception, to David at the bar and the lovely women at breakfast, and Hadida in room service
Thanks to amazing Milano🤗,

The staff was quite nice and helpful, the food choices were nill, so you had to get delivery which the desk person showed me which app was best.
The room was huge by Milano standards (about 30 sq. m) and had a kitchen with a fridge and freezer, both worked great.
If you can walk a little, it is best for this hotel because you can go to the Tram about 300m away and go directly to the Milano Centrale. About 400m
away is a subway stop which goes to the Cathedral in 4 stops, so super convenient (but, be careful of thieves!).

The hostess was incredibly hospitable, providing attentive and pleasant service. The location is very close to the church, making it ideal for tourism. The weather was also fantastic, the rooms were impeccably clean, and check-in was very convenient.

The hotel is just in the heart of the city, very close to Milano Cathedral, shopping area and restaurants. You can walk everywhere. Metro station is just around the corner and also so close to Cadorna Station. People at the reception and hotel  are very friendly and helpful. I and my son felt very comfortable to stay. Only negative thing was lack of still water in the room. You need to ask for the still water every day. However, the hotel would be my first choice when I visit Milano again.

The mattresses are so comfortable! The location’s great (a supermarket is right across the street). The food is decent. The staff are very friendly. It’s totally worth the cost.

The location of the hotel is quite good. You can either take the metro or walk to the city centre within reasonable time. Walking takes 30 min and taking metro takes 10-15 min. The staff is so friendly and the room is spacious and clean. Highly recommended.

I stayed at this hotel during my honeymoon trip to Italy after getting married on November 1st. Before our trip, I inquired about possible honeymoon benefits, and upon arrival, we were pleasantly surprised to receive an upgraded room. We originally booked a standard double room, but the hotel kindly gave us one with a terrace, where my husband and I enjoyed some wine together.

The front desk staff were very friendly and helpful, and the breakfast was delicious with a wide variety of options. They also provided a city map and recommended sightseeing routes around Rome, which was very helpful for first-time visitors.

The location is excellent — just a 5-minute walk from Termini Station, with easy access to trains, buses, and the metro. When we missed Korean food, we found two Korean restaurants within a 5-minute walk, which was nice.

It was our first trip to Italy, and we were very happy with our stay. I especially appreciated the wooden floors instead of carpet — it felt much cleaner and more comfortable.
I highly recommend staying at UNA Hotel for a memorable time in Rome!.

Great location, 10-15 min walk from Central station and easy to walk even with a suitcase. Perfect choice if you're looking for somewhere near but quieter and safer than train station. Multiple bus stops nearby to get to tourist spots. Beautiful rooms and lobby with Roman touch. Very helpful staff.

The location is good, the service is good, there is coffee for tea break, the decoration is unique, we can check in at 12 noon, it is very user-friendly. I will come again next time

Great location in a very fun neighborhood with a lot of cafés, restaurants, and small shops. It is very easy to walk to major sights from here or by tram that is easily accessible in 5min walk from the hotel. 

The rooms are nice and clean and good enough for a city hotel stay. There is a nice rooftop bar where you can enjoy a discount as a hotel guest on food and drinks. The breakfast buffet was a bit messy due to service, but it offered everything I needed.

I would definitely choose this hotel again for a city escape to Rome.

Very nice old palace with classic style interiors. 
Location: close to the water bus stop of Ca' d'Oro, 10 minutes walk to Rialto and close to the food area of Cannaregio
Service: Amazing staff, always with a smile and willing to help
F&B: Breakfast is always the same and with limited choices (this is not meant to be negative for me) but, the quality is top notch.
The afternoon tea time in the afternoon is complimentary but unfortunately I have never tried it
Rooms: Big rooms (at least mine), big bathroom, very comfortable bed.

The hotel left a pleasant impression. Helpful staff, good location. The room is not cramped, there is no ”tired” furniture, there is a sufficient supply of towels, toiletries, water. You can buy travel tickets at the hotel. It seemed better to get to Venice by train. The bus stop is much closer, but the buses are often very full.

I do appreciated that the hotel upgraded my room. It’s such a big, clean, quiet, and luxury room. It’s also close to the river sothat you can see the river view directly. The location is so good, you can you go anywhere by feet or by public boat. The gentle man any beautiful mrs at front desk are so…o kind, nice, patient, and friendly. They will show you all around the Venice through the map. The breakfast is also. A beautiful girl, she can say a little Chinese. I do recommend this hotel! Nothing bad.

Arrived in Venice, it is quite a long walk from the train station. As per the picture, I thought the hotel was located on the lovely water front however that’s incorrect, the entrance is around the back, the bedrooms windows were boarded with no view. The first night the fire alarm went off, in a panic we leave the room as per other people to be asked “ where are you all going”? The fire alarm had been going off for 20minutes at midnight. We asked reception in the morning for then to just laugh it off and say false alarm. I main reason for staying in hotels is to have a good night sleep. Breakfast was good. Room is extremely outdated and nothing like the pictures. Two single beds pushed together. Small room. The hotel looked like it was going under renovation.

Gruppo UNA

Columbus

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