Name: HM Tropical
Address: Can Pastilla, Spain
Rating: 8.8

Spain

Palma de Mallorca

Playa de Palma

Can Pastilla

El Arenal

Mexico

Holbox

Playa del Carmen

Generally very nice hotel. Roof terrace is lovely. Staff is very friendly and kind. No car parking but there is one big car parking 10 mins walking distance. 

Rooms are very small but enough for 5 days stay.I think sounds isolation is very poor we woke up few times because of other people were coming late to their rooms and talking each other in the hallway area

I was shocked that at a five-star hotel, such an unacceptable incident could occur. 
We had a deeply disturbing experience during our stay. Around 9:30 AM, someone from the property unlocked and opened both our front door and bedroom door without any prior notice, permission, or request from us. We were still asleep when this happened. We did not request housekeeping and there was no sign indicating otherwise.

This was a serious breach of privacy and made us feel unsafe and disrespected. Such behavior is completely unprofessional and unacceptable in any accommodation setting, let alone a serviced apartment.

The reception attitude is very good, the room is big and clean, but the corridor is too weird hahahahaha, I don’t know what it is, it’s scary

The design of the hotel is fantastic.the painting at the front desk is beautiful.The room is clean, the breakfast is rich and the service is very good.I must come back again.
酒店非常有设计感，前台的绘画非常美。房间很干净，早餐非常丰富服务也非常好。

Located near the city center (about 10 minutes walk to the bus station and 18 minutes to the city center), the airport bus takes about 30 minutes from the hotel to the airport
The room is simple, the white exterior with transparent windows is very beautiful, the mini bar is free to drink but not restocked. There is a hair dryer but no kettle. There is a bug that sometimes the shower will suddenly have very hot water (I don’t know if it’s a problem with my room or all rooms)
The staff are very nice, they will greet you when you enter and leave the hotel, you can also ask them for hot water, and there is a bicycle rental service at the front desk.
The breakfast is delicious, a large disc-shaped bread that is a local specialty is delicious.

The hotel was merely OK for me. I wouldn't book a longer stay there due to the narrow layout, with the small, overlooked rooms facing each other.
I had a single room, which was very small for its category. There's no counter space in the bathroom, which can be annoying for a longer stay. It was OK for a one-day stay. Due to the design, most rooms overlook other balconies and rooms. If you don't want to feel like you're being watched, you should always close the curtains. The room has a refrigerator, but no closet.
It was annoying that I woke up shortly before 6 a.m.: I had been sleeping with the balcony door open (my room was on the top/fifth floor) when the ventilation systems on the roof started operating very loudly very early in the morning. Only after I closed the door was I able to go back to sleep.
I only ate breakfast. This is served in the rather austere and functional-looking restaurant in the windowless basement. The breakfast is very plentiful and good, meeting the expectations of a 4-star hotel and truly fulfilling the needs of a hotel guest. I noticed that the staff didn't clear guests' plates in between meals and instead engaged in very loud conversations (at least four of them).

But for what I paid for the hotel for one night, it was okay.

The stay at the hotel was rated very well. The room was clean and fragrant, it was not too hot, but slightly cool - just how we like it. Interesting shower 😁 A short 3-minute walk to the beach, and 10 minutes to the center by car. There are also buses. Palma Aquarium is a 10-minute walk from the hotel. We really liked the location. A very nice bar on the 8th floor with a jacuzzi and a sea view 🙂 During a week spent in Mallorca and staying in four different hotels, this one had the best breakfast. 

Two things I would find fault with: 
1) We got a room on the side, overlooking the garden and the hotel next door, from which loud sounds of air conditioning or something else came. This went on all the time and did not provide silence. 
2) We spent two nights at the hotel. On the last day we had to get up early in the morning at 4 am to catch our flight. We asked the reception to prepare us a takeaway breakfast, but they refused, because the hotel does not do that, even though we paid for breakfast in advance. Instead, they offered us fruit. We wanted something more substantial, so they told us to go down to the kitchen in the morning and something would be waiting for us on the table. It turned out to be two slices of bad white toast bread and two slices of salami, a banana and that's it... We were very disappointed, and the staff could have tried harder, leaving at least some croissants or just a little more choice.

Facilities: Complete
Sanitation: Clean
Environment: Very beyond expectations
Service: Enthusiastic

Great hotel with a prime location. The staff is incredibly friendly. The rooftop terrace with pool is a dream. The beach is just across the street. The room is spacious and equipped with a kettle, refrigerator, and safe.
I can't comment on the food, as I only booked the overnight stay. I would definitely come back and recommend it.

HM Hotels

Columbus

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